Have you ever encountered that kind of thing, that is, when you are as anxious as an ant on a hot pot, you want to get things done quickly, but when you get there, there is no one, the computer is turned off, the door is locked, and you almost don't put a "closed" sign? This is not a joke, this happened at the real estate registration office of Yingkou City, and a netizen was so angry that he took a video and exploded directly on the Internet.
Let's first talk about the efficiency of this public service window. Did you know that, according to a survey conducted by the China Consumers Association, more than 60% of people are dissatisfied with the efficiency and attitude of this public service window?
Sixty percent, that's not a small amount. Let's talk about real estate registration, take Yingkou City as an example, you have to receive more than 300 people a day, but during peak hours, you are lucky to wait in line for two hours.
You might say, wouldn't it be nice to open a few more windows? Hey, it's not that simple. First of all, there is not enough manpower, which is a hard injury.
Again, the workflow is designed in such a way that it can make people dizzy. Finally, the service attitude, the attitude of some staff, can make you so angry that you want to turn around and leave.
Let's talk about it in detail. First, there is the uneven distribution of resources, especially at the grassroots level. And then again, the workflow, which is designed to drive people crazy.
Finally, the service attitude, the attitude of some staff, can make you so angry that you want to turn around and leave.
For example, Mr. Zhang, an ordinary office worker, wants to transfer the ownership of a house. He went early in the morning, and there were dozens of people in front of him.
After waiting for two hours, it was finally his turn, only to be told that there was a shortage of materials. Mr. Zhang can only go home to get it, and then come back to the platoon. A simple transfer that took him a whole day.
Now, let's talk about the follow-up to this. The office center responded that all of them were on duty, and the video was filmed from other departments.
He also said that the eldest brother had come a long time ago, but before he could understand it, he poured his anger on them. As for the female staff member, she went out to buy medicine because of vertigo.
As soon as this response came out, netizens didn't buy it. Some people say that they can't even understand the business, and they blame the customers for being dissatisfied. Some people also asked, you can't leave your post during working hours, isn't this obviously about to get off work and don't want to do business for the people behind?
What happened to this? The author of the video deleted the video, but the doubts in everyone's hearts have not been eliminated. Is this because the customer is resentful, or is the window clerk really passive and slacking off?
To be honest, the problem of this public service window is not a day or two. What we need is real change, not superficial coping.
Resource allocation should be reasonable, work processes should be simplified, and service attitude should be improved. This is not only a matter of hardware facilities, but more importantly, people's concepts and attitudes.
We look forward to the day when the public service window can truly become a window of convenience for citizens, rather than a source of trouble. At that point, we won't have to worry about these things anymore.
However, it seems that there is still a long way to go. Let's have a cup of tea first and wait slowly.
What do you have to say about this? Speak freely in the comment area, and we'll see you next time