With the development of cutting-edge technologies such as 5G, cloud computing, real-time audio and video, multimodality, large models, and digital humans, the way enterprises interact with customers is accelerating towards mobile and video-based.
The relevant state departments have also successively issued a series of policies and regulations to ensure the security and compliance of online businesses and protect the rights and interests of consumers. For example, the State Administration of Financial Supervision and Administration recently issued new regulations for the business handling of financial industries such as insurance, banking, and securities, which clearly require that remote account opening, online purchase of wealth management and insurance, electronic face-to-face signing and other scenarios must be recorded and videotaped, the identity of the real person must be verified, or electronic (video) investigation channels must be added.
Therefore, building audio and video service capabilities that provide better experience, are secure, compliant, efficient, and intelligent, and can cover various business scenarios has become a new foundation for enterprise innovation and development.
One-stop intelligent audio and video solution, and comprehensive upgrade of enterprise online service capabilities
As a leading provider of conversational AI technology solutions, Zhongguancun Kejin has been continuously cultivating intelligent audio and video solutions, and has obtained 100 product and technology patents in the field of audio and video. Full-reach audio and video solutions.
[Dezhu audio and video platform] has four major technical characteristics: reusability, fast scene construction, full analysis of multi-modal data and deep integration of AI technology, and at the same time, it introduces large model capabilities to improve the collaboration between technologies at all levels, and continuously improves the technological advancement, stability and reliability of the platform.
Omni-channel – seamless integration for faster service response
[Dezhu audio and video platform] provides a lightweight platform SDK, supports omni-channel (iOS, Android, H5, Mini Program, HarmonyOS) client service access requirements, can quickly connect with enterprise business systems and account platforms, and has omni-channel intelligent queuing capabilities.
All-scenario - Flexible orchestration to quickly build customized business scenarios
By separating technical capabilities and business scenario processes, Dezhu Audio and Video Platform pioneered the custom business scenario orchestration function. With only 4 simple steps and 5 minutes, you can customize and launch a new business scenario process, flexibly meeting the personalized business scenario process customization of enterprises.
Full Reach: Intelligent assistance to escort business security and compliance
The audio and video platform can seamlessly connect with various business operation platforms, provide real-time intelligent assistance, early warning and correction capabilities for staff, and ensure the safety and compliance of business development processes.
Large model + assistance - intelligent analysis of multi-modal data to improve the quality and efficiency of data utilization
For the massive audio and video data that has not been effectively used, Zhongguancun Kejin uses large model technology to assist in video content analysis and marking, video quality inspection, and provides video analysis reports, so as to rationalize task allocation through active early warning, automatic generation of quality inspection tasks, and assistance to manual quality inspection.
Financial-grade system architecture - high availability, strong security guarantee
[Dezhu audio and video platform] has created a high-performance, highly reliable technical architecture, with financial-grade security system standards, ultra-high-definition audio and video quality AI processing output, and the integration of Internet + telephone network to ensure high communication arrival.
Intelligent audio and video application, a model of enterprise digital transformation and upgradingZhongguancun Kejin and a large state-owned bank have joined hands to jointly build a new generation of all-media intelligent audio and video platform, realizing the largest private cloud practice of the first audio and video platform in China. According to the needs of enterprises, it realizes dynamic elastic expansion and contraction, comprehensively guarantees tens of thousands of high concurrency of banking business, dynamically guarantees the peaks and troughs of business, and runs out of the "acceleration" of digital finance.
Through continuous technological innovation and business practice, the project has achieved gratifying results. In the same scenario, the service response speed was increased by 98%, the complaint rate was reduced by 81%, the customer satisfaction rate was increased to 99.5%, and the customer service labor cost was reduced by more than 53%.
It can be seen that information construction can help enterprises occupy a favorable position in the fierce market competition. Based on the multi-modal understanding and generation capabilities of large model + audio and video, Zhongguancun Kejin has created a new generation of all-media intelligent audio and video platform infrastructure, which has functions such as flexible support for multiple business scenarios and personalized configuration of the first process module, which can help enterprises achieve three major benefit breakthroughs.
Improve business efficiency and customer experience
It supports the standardized docking of business system interfaces, integrates into the business operation platform lightly and seamlessly, and realizes omni-channel intelligent queuing to ensure the smooth progress of services.
Intelligent efficiency improvement for security and compliance
Relying on large-scale model technology, multi-modal intelligent analysis is realized, and a variety of functional applications such as real-time intelligent assistance, early warning and deviation correction are used to comprehensively ensure business security and compliance, and greatly reduce enterprise operating costs.
Personalized and autonomous service facilitation
The first custom business scenario orchestration function, which can customize and launch new business processes in just a few simple steps, quickly cover the personalized scenarios of enterprises, and provide more personalized services for various customer groups of different enterprises.
Since its establishment, Zhongguancun Kejin has focused on the innovation and application of AI audio and video technology, providing customers with comprehensive and advanced audio and video infrastructure solutions, and has served more than 300 industry customers, covering more than 100 business scenarios, and providing professional and convenient services for 340 million users. Through the new generation of audio and video platform architecture, Zhongguancun Kejin is committed to creating a unified audio and video infrastructure that can be built once and can be expanded infinitely, helping enterprises save the cost of technology upgrades and providing strong technical support for digital transformation.