Recently, Mr. Ren from Ningxia reported to the surging quality concept complaint platform that in March 2021, his sister-in-law, Ms. Ren, saw a tweet promoting "Youshidun smart multi-frequency glasses", and took her daughter to spend 5,316 yuan at the Pingluo County Eye Care Family Vision Rehabilitation Consulting Service Center (hereinafter referred to as Pingluo County Eye Care Family) in Shizuishan City, Ningxia Province to configure this myopia prevention and control functional glasses that claim to "gradually reduce the degree".
More than a year later, Ms. Ren took the child to the hospital for a follow-up examination and found that the child's right eye had increased by 125 degrees, which did not meet the promotional effect in the tweet. Mr. Ren believes that there is false publicity of the "Youshi Shield" brand, and after unsuccessful negotiations with Pingluo County Eye Care Family, he has now sued Pingluo County Eye Care Family and the manufacturer Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. to the Pingluo County People's Court, and the case will be tried on May 10.
"Youshi Shield Eye Care Product Operation Center" promotional tweet
On the afternoon of May 6, The Paper called Pingluo County Eye Care Family about this matter, and the operator said that he was only the legal representative of Pingluo County Eye Care Family, and he was not aware of the promotional tweets on the official account. Regarding the aforementioned Mr. Ren, the operator said that he was not in the store all the year round and did not know about it, and the lawyer would deal with the relevant court matters in the future.
On the afternoon of the same day, The Paper called the official account of Youshi Shield Eye Care Product Operation Center, Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. (formerly known as Qingdao Jianmu Vision Care Co., Ltd.), and after the reporter identified himself as a media, the operator hung up the phone directly.
The child was equipped with myopia prevention and control functional lenses, saying that after one year of treatment, myopia increased and strabismus
Mr. Ren told The Paper that in March 2021, his sister-in-law saw a tweet on WeChat promoting "Youshidun smart multi-frequency glasses". The tweet mentioned that the "Youshidun intelligent multi-frequency lens" uses unique parameters, divided into life mirror and learning mirror, guided by the theory of eye position, which can block the development of myopia at the root, especially suitable for myopic teenagers, computer workers and people with severe visual fatigue.
After consultation, Ms. Ren learned that the Pingluo County Eye Care Family was selling these glasses, so she took her children to the store and spent 5,316 yuan to equip her daughter with a pair of "Youshi Shield" myopia prevention and control functional glasses.
Ms. Ren's daughter was re-examined at the Third People's Hospital of Shizuishan City
For more than a year since the child wore the glasses, Ms. Ren felt that the child's eyesight was not as good as before, but when the eyesight of the Pingluo County eye care family was re-examined, the prescription did not increase. In August 2022, Ms. Ren took the child to the hospital for a follow-up. The examination report showed that the child's right eye rose by 125 degrees, his left eye rose by 25 degrees, and strabismus appeared.
After a follow-up examination at the hospital, Mr. Ren contacted Ms. Wang, the legal representative of the eye care family. The other party said that it was possible to replace the spectacle lenses, but did not accept the request for a full refund. Ms. Wang, the legal representative, told Mr. Ren: "We must focus on prevention and protection, and it is impossible to reduce the degree." ”
The affiliated company changed its name and denied that the eye care family was its agent
According to the screenshot of the relevant tweet provided by Mr. Ren, the official account that posted the tweet was named "Youshishield Eye Care Product Operation Center", and a tweet posted on November 27, 2019 declared: "For those who are already short-sighted, but the prescription is not high, their glasses can gradually reduce the prescription, so as to realize the dream of taking off their glasses forever." ”
The Paper noted that at present, the above-mentioned tweets have been deleted by the Youshi Shield Eye Care Product Operation Center, and the relevant public accounts will no longer display updates after April 23, 2021. Click on the introduction below the official account of "Youshi Shield Eye Care Product Operation Center", and the main body of the account is displayed as Qingdao Jianmu Vision Care Co., Ltd. The reporter inquired about the change records of affiliated enterprises, and Qingdao Jianmu Vision Care Co., Ltd. changed its name to Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. on April 25, 2023.
The reporter found that the screenshot of the tweet provided by Mr. Ren of the "Youshi Shield Eye Care Product Operation Center" also showed the patent number of the relevant glasses, and the patent name of the product was "an intelligent multi-frequency glasses", saying that it can effectively prevent the occurrence and development of myopia, and gradually reduce the refraction of myopia in adolescents and children with the beneficial adjustment of the refractive system. However, the patent is in a terminated state.
After the results of the hospital's review came out, Mr. Ren contacted the person in charge of Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. The other party said that the product was not produced by their company, and believed that Mr. Ren was suspected of "touching porcelain".
Ms. Ren's WeChat payment record to Pingluo County Eye Care Family
At the end of November 2023, Mr. Ren sued Pingluo County Eye Care Family and Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. to the Pingluo County People's Court, applying for the two defendants to jointly and severally return the myopia fee of 5,316 yuan, and jointly and severally compensate for losses totaling 15,948 yuan.
After receiving the court summons in April 2024, the person in charge of Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. contacted Mr. Ren and admitted that the glasses were produced by their company, but did not respond positively to the compensation matter, only mentioning that "the glasses have the effect of prevention and control, but no one can admit that they do not increase 100%". Subsequently, Ms. Wang, the legal representative of Pingluo County Eye Care Family, contacted Mr. Ren and said that she could refund the full amount, but requested that the original product be withdrawn and the lawsuit withdrawn.
Merchants say that glasses are still being sold, and the "prescription can be reduced" claim does not exist
On the afternoon of April 30, The Paper called Ms. Wang, the legal representative of the Pingluo County Eye Care Family, as a consumer, and Ms. Wang said that the "Youshidun Smart Multi-frequency Glasses" in the store are still on sale, with specific prices ranging from thousands to tens of thousands of yuan. Ms. Wang said that the style and price of glasses need to be determined according to consumer needs and their own situation, and the specific functions can refer to the introduction on the official website of Youshidun. Regarding the number of visual abilities that can be reduced mentioned in the publicity of the relevant official account, Ms. Wang said that any pair of glasses is a prevention and control effect, "it is impossible to reduce the degree at all", if the consumer is to see the publicity on the official account, they should call the "Youshidun" company number for specific information.
Ms. Ren's daughter reviewed the record of glasses in an eye care family
The surging news reporter checked the official website of Youshidun, in which the function introduction of "Youshidun intelligent multi-frequency glasses" is consistent with the screenshot of the official account provided by Mr. Zheng, but the latest information on the official website shows that it is the end of 2018 and has not been updated since.
On the afternoon of the same day, the surging news reporter called Shandong Huashi Zero Eye Butler Optical Technology Co., Ltd. as a consumer. The wiring staff said that the unified retail price of "Youshidun intelligent multi-frequency glasses" is 2980 yuan, and this glasses helps to open up the eyes and intelligent vision, but there is no such thing as reducing the power. If the prescription increases after wearing these glasses, the lenses can be replaced free of charge. The staff told The Paper that Pingluo County Eye Care Family is its partner, not a direct store of Yousidun.
Pingluo County Eye Care Family Store "Youshidun Intelligent Multi-frequency Glasses Franchise After-sales Service Provider" billboard
On the afternoon of May 6, Ms. Wang, the legal representative of the Pingluo County Eye Care Family, told The Paper that she was not in the store all the year round, so she was not aware of the aforementioned Mr. Ren, and she was even less clear about the promotional tweets released by the official account of the Youshi Shield Eye Care Product Operation Center. Ms. Wang said that she will entrust lawyers and insiders to handle relevant court matters in the future. Subsequently, the surging news reporter called the relevant phone number of the eye care family, and as of press time, it has been showing "on the phone".
On the afternoon of the same day, the surging news reporter called Shandong Huashi Zero Degree Eye Butler Optical Technology Co., Ltd., the main account of the official account of the Youshi Shield Eye Protection Product Operation Center. (The Paper)