During the May Day holiday, a news on Hefang Street in Hangzhou that "called flower chickens without chickens" sparked heated discussions. A tourist broke the news on the Internet that he bought a flower chicken at a high price at a stall called Hua Chicken on Hefang Street, and when he came home, he saw that it was an empty package! In the video, after opening the box, there is only a plastic chicken shape inside, and there are no ingredients at all. The consumer questioned that the merchant had deliberately defrauded and demanded compensation.
The reporter rushed to the scene to investigate as soon as possible. The stall involved has been closed for rectification, and the position of the chicken called Hua Ji has been replaced with stinky tofu. A staff member at the store said they didn't mean it, but just accidentally mistook the model chicken for the real name of the flower chicken. "The purchase price of the chicken is more than 20 yuan, and then it is sold for more than 30 yuan. The word 'model' is written on the waist seal of the model chicken. "The staff member expressed his willingness to take responsibility.
Subsequently, the reporter visited several other stalls called flower chickens on Hefang Street, and found that their display area was placed with "called flower chicken models", but the store said that it would take the initiative to remind customers when selling. "There will never be such a low-level mistake in our stall, because the cost of a model chicken is more than 35 yuan, which is more expensive than a real chicken." A stall owner surnamed Lu said. Many businesses believe that "empty packaging called flower chicken" is an individual phenomenon and should not be generalized.
In this incident, the market supervision department of Shangcheng District attached great importance to it and inspected and collected evidence from the stalls involved as soon as possible. On May 6, the relevant departments reported that the merchants involved had suspended business for rectification and reached an agreement with the customer to compensate 1,000 yuan. The Management Committee of Hangzhou Qinghefang Historic District also said that it had interviewed the businesses involved and asked the whole block to strengthen self-examination and self-correction.
Although the incident was properly dealt with in a timely manner after the fermentation, the "empty packaging called flower chicken" did seriously infringe on the rights and interests of consumers. The lawyer reminds consumers that in case of similar situations, they should fix the evidence in a timely manner, including purchase records and photos and videos, and then give feedback to the merchant or regulatory department and leave a record. According to the Consumer Rights Protection Law, the merchant must bear the liability of refund one and compensate three.
In fact, "called flower chicken" is a traditional snack in Hangzhou, with chicken, mushrooms and other raw materials, pickled and steamed, delicious and delicious. There are also many Vlogs of tourists tasting the delicacy called Hua Chicken on the Internet. As a well-known Internet celebrity check-in place in Hangzhou, Hefang Street brings together a large number of stalls called flower chickens, which are favored by many tourists. However, the "empty packaging called flower chicken" incident undoubtedly smeared the image of this Internet celebrity street.
Judging from the feedback of netizens, similar consumption traps are not uncommon in tourist attractions around the world. In order to confuse tourists, some unscrupulous merchants do not hesitate to place high-imitation food models in the display area, but what they sell is shoddy "three nos" products, which infringes on consumers' right to know. There are also some street vendors who use inferior raw materials under the banner of famous snacks, cut corners in the production process, and smash the golden signs of time-honored brands. All these need to be paid attention to by relevant departments and operators.
For the incident of "empty packaging called flower chicken" in Hefang Street, relevant parties should draw inferences from one another, establish and improve the food safety supervision mechanism, increase daily spot checks, and severely crack down on violations of laws and regulations. At the same time, strengthen the integrity education of merchants, improve the quality of service, and establish a business philosophy of honesty and trustworthiness. Only by working together and treating both the symptoms and the root causes can we give consumers a safe and comfortable consumption environment, so that the people can eat happily and have fun.
Through this incident, we require operators to be honest and law-abiding, win by quality, call on the regulatory authorities to make unremitting efforts and punish according to law, and also remind consumers to be vigilant and learn to use legal weapons to protect their own rights and interests. How do you think we can reduce the occurrence of similar incidents and purify the tourism consumption environment? Welcome to leave a message in the comment area to discuss.