At about 11 o'clock in the morning on May 4, in a hotel in Xiangfen, Shanxi, a woman was sleeping naked in her room when she was suddenly awakened by the sound of the door hitting the anti-theft chain. As she was about to record the video, the other party closed the door and left.
In broad daylight, someone can open the door of the hotel and enter! Thanks to the anti-leeching chain, if you don't have the anti-hotlink on it, it's creepy to think about!
Event Retrospective
At about 11:20 a.m. on May 4, a woman was sleeping in her room at a hotel in Xiangfen, Shanxi Province, when she was suddenly awakened by the sound of the door hitting the anti-theft chain. At that time, it made her feel very excited, because she was sleeping naked at the time. When she hurriedly found her phone and was about to record a video, she heard the other party close the door and leave.
Immediately, the woman wanted to quickly call the front desk to explain the situation. She picked up the landline phone in the private room, and was about to make a call to find that the phone was not plugged in at all. She hurriedly plugged in the phone again.
The front desk staff said that it was a waiter just now and wanted to see if she was in the room. Seeing that the room had an anti-leech chain, I left knowing that there was someone in the room.
The hotel staff said that before this, the front desk had also called the room to remind guests that the check-out time was approaching. However, the phone was not answered, so the waiter came to the room to check.
At around 11:20 a.m., the waiter knocked on the door, but did not hear anyone answer in the room, and wanted to make sure that the guest was in the room, so he swiped the door open. When the waiter saw that there was an anti-leeching link in the room, he confirmed that the room was occupied and left.
Subsequently, the woman called the police. After the police arrived at the scene to understand the situation, they asked the woman to negotiate with the hotel to settle the matter.
The woman asked the hotel front desk to call up the surveillance video in the corridor to view. The hotel staff refused, saying that you can't access the monitoring without permission, unless you call the police, the police come, and the police will be transferred together. However, the police asked her to negotiate a settlement with the hotel.
The hotel also admitted that the service staff had just taken up their posts, and the training was not in place, and they were indeed at fault.
However, the woman waited at the hotel for 1 hour, and finally the hotel did not give a solution, so she had to leave.
Netizen reaction
Write at the end
I think the hotel is also out of a good intention, it is about to be check-out time, the front desk calls you and you don't answer, but you can only let the waiter knock on the door. The key is that you shouldn't knock on the door, and the waiter enters the house to see if the guest is in the room, and it feels okay. I found that there was an anti-theft chain inside, and I knew that the guests were in the room and left, no problem!
Under normal circumstances, the hotel checks out at 12 o'clock. Surcharge will apply after 12 o'clock. If the check-out time is over, the hotel will charge an extra hour fee, and it is estimated that someone will not be happy again, and the hotel will not remind him. Anyway, it's right to do what you do, and it's not right to do what others do! Reminder before 12 o'clock, it's early! After 12 o'clock, charge, shouldn't be!
As for the monitoring, I think the hotel was right to refuse. You can't just adjust the monitoring for any guest who wants to adjust the monitoring. In that way, how can the privacy of other guests be guaranteed? Besides, the hotel also clearly told her that it was not that it would not monitor her, nor that the monitoring could not be watched, and that she had to call the police and watch it with the police.
I think the best way is to let the female guest look at the surveillance when the police are present, and let her confirm that it is indeed the waiter who opened the door, and maybe her knot will be resolved.
Even if the hotel admits that the waiter has just taken up his post, the training is not in place, and he is at fault, which has caused trouble to the guest, he should have a gesture of admitting his mistake, for example, he can give a discount on the room rate, or become a gold card member, or give a small gift or something like that, and apologize. I don't think the woman will be reluctant to expose this matter on the Internet.
The customer is God, and as a service industry, customer satisfaction should be the most basic service standard. For different customer groups, it is necessary to twist and turn. This thing can't satisfy her, in another thing, give a little discount, her psychology is balanced! This hotel is a bit too rigid, anyway, this lady is also your customer, just expose the customer for 1 hour, and then there is no treatment plan, I don't think it should be.
Originally, it was a good thing. The hotel is afraid that the guests will forget the check-out time and increase unnecessary accommodation costs, so remind the guests. Calls to the room went unanswered (there was a small episode here, according to the guest, the phone line was not plugged in at the time. Who unplugged the phone line, I can't tell now), and asked the waiter to knock on the door of the room to confirm, which is also very responsible, and benevolent and righteous.
But I didn't expect that in the end, it was a lose-lose situation, and good intentions didn't do anything good!