Digitalization promotes service improvement, Yunda released its 2023 annual report and 2024 first quarter report

In the new era of high-quality development of the express logistics industry, Yunda Co., Ltd. is driven by digital transformation and has handed over an eye-catching annual report card. According to the annual report, the company's operating income is about 44.983 billion yuan, the net profit attributable to shareholders of listed companies is about 1.625 billion yuan, and the basic earnings per share are 0.56 yuan. According to the quarterly report, the company achieved operating income of 11.156 billion yuan, a year-on-year increase of 6.50%, and net profit attributable to shareholders of listed companies of 412 million yuan, a year-on-year increase of 15.02%.

In the past year, Yunda's net profit has continued to grow, and the service quality has continued to lead, especially in terms of service timeliness, Yunda's 72-hour delivery rate is as high as 80%-90%, and in the express service satisfaction survey released by the State Post Bureau, Yunda has been in the forefront of the franchise system for many years, showing excellent service quality and efficient operation capabilities, and has also laid a good foundation for the development of Yunda in the first quarter of 2024.

Yunda's leading position in service quality benefits from the company's deep understanding and effective implementation of digital transformation. According to the annual report, Yunda has always been committed to becoming a "data technology company with express delivery services as the main business" and "a logistics company that puts the company into the computer". In order to achieve this goal, Yunda focuses on the core resources and core modules of the whole network, and carries out in-depth informatization, digitization, automation, and intelligent construction and upgrading in core functional areas such as transfer centers, trunk transportation, big data decision-making, smart services, network terminals, and customer development, so as to achieve integrated and digital intelligent management and control in the whole network and all links.

Driven by digital transformation, Yunda's service quality has been significantly improved. Take "Customer Manager" as an example, this digital tool provides great convenience for e-commerce customers. Chen Yifeng, an e-commerce customer from Yunda Guangdong Jieyang Puning South Service Department, said: "On the 'customer steward', you can see the dynamics of the store at a glance every day through your mobile phone, from delivery, pickup to signing, the timeliness of the entire express delivery and daily bills at a glance. It is very convenient, clearer and more accurate than our own statistics!" Chen Yifeng also mentioned that with the help of "customer steward", even if there are many orders, it can be calmly dealt with, and it has become very convenient to deal with after-sales problems in the store.

Similarly, in the Fuzhou branch in Fujian Province, relying on the digital tools of the branch housekeeper, the branch has realized the refined management of customers. Hu Bin, the person in charge of the outlet, said: "In the past, it was necessary to communicate with the person in charge of the branch in advance to understand the specific situation such as the composition of the customer's piece volume and business volume, and then make customer concessions according to market conditions. However, due to the inaccurate and incomplete information, there is always a gap between our policies and market demand. Now, with the outlet manager, I can check the situation of customers anytime and anywhere, and formulate more accurate market and service policies based on the data. ”

The annual report shows that in 2023, Yunda will continue to move forward on the road of digital transformation, and will cover the production and operation monitoring system and service quality control system to outlets, stores, stations and express delivery brothers through information technology and scientific and technological capabilities. Yunda has changed the thinking of using digital tools, from management tools to business tools, established the thinking of "software as a service" and "digitalization as business", and further applied digital business ideas from the management level to the business network level. Starting from strengthening the digitalization of the express life cycle, Yunda has successively developed and improved digital business tools for various provinces, customers, outlets, customer services, etc., comprehensively improved the full-link network capabilities, and continued to ensure the healthy and stable development of the service network.

Under the full implementation of the core development strategy of "integration of the whole network, co-construction and sharing", Yunda will deeply integrate its business with technologies such as mobility, intelligent equipment, digital management and control, and intelligent AI, and continue to build advantages in scientific and technological capabilities, resource capabilities, business capabilities, and talent capabilities.

The annual report shows that in terms of customer performance guarantee service capabilities, in 2023, Yunda will carry out an intelligent upgrade of "customer steward", introducing artificial intelligence technologies such as large models and machine learning to improve the intelligent level of customer service. By strengthening data collection and analysis capabilities, it can achieve functions such as accurate matching of customer needs and automatic answering of questions, provide customers with in-depth business insights and help optimize decision-making through visual reports, and greatly improve customer service experience and operational efficiency by building automated workflows such as after-sales order processing, work order circulation, and message push.

In terms of customer performance guarantee service capabilities, in 2023, Yunda will further upgrade the intelligence and efficiency of customer housekeepers from an all-round and in-depth perspective, and create a comprehensive and one-stop express digital management tool for key customers to respond to customers' needs for handling business and obtaining information anytime and anywhere, and further improve customer service experience and operational efficiency.

Moreover, in terms of the most important end of the last "one kilometer" service. In 2023, Yunda will actively strengthen the digital capabilities of terminal construction and improve the efficiency of terminal services. The company actively integrates terminal network management and data service capabilities, upgrades the management system, simplifies the pickup process, and realizes the functions of automatic identification, accurate delivery, and real-time tracking of parcels The service quality and efficiency of the outlets have reduced the operating costs of the outlets and improved the operating efficiency of the outlets.

It is worth mentioning that in terms of digital transformation, Yunda has also taken a series of innovative measures. According to the annual report, in 2023, Yunda will introduce and integrate domestic advanced AI large language model technology, through the mixing of large and small models, combined with recognition algorithms, similarity matching algorithms, knowledge base matching, conversation technology, etc., to build a powerful recognition and information extraction core system, combined with the characteristics of different models, applied to intelligent customer service, problem consultation, data retrieval, In specific scenarios such as business operations, the actual number of uses has exceeded 27 million times, and more than 50 kinds of business work have been handled by self-service, setting a successful example of the perfect combination of artificial intelligence and smart logistics, significantly improving the service efficiency and service quality of customer service in outlets, and bringing users a more satisfactory user experience.

Recently, Yunda has also launched a series of innovative services, such as the promotion of unmanned delivery vehicles in rural areas, which further enriches the form of terminal services and improves the customer service experience. These innovative measures have consolidated Yunda's leading position in the field of digitalization, reflected Yunda's spirit of actively responding to market demand and constantly pursuing innovation, and also made Yunda more stable and confident on the road of digital transformation.