Related event pages. (Source: Interviewee)
Xinwang, April 30 (Reporter Gu Zhengyuan) As a legal worker, Mr. Wang, a citizen, often uses Baidu network disk to store files in his daily work. A few days ago, when Mr. Wang was using Baidu network disk, the home page of the PC client pushed an advertisement to him, "Use Baidu to scan it, and send you 90 days of network disk SVIP." After Mr. Wang scanned the code, he registered and opened a Du Xiaoman account as required, but the strange thing is that after completing a series of operations, Mr. Wang did not receive any rights, but received an advertising call from Du Xiaoman's customer service specialist for several days, which made him unbearable. In this regard, Xinwang (0532-80889431) contacted Du Xiaoman customer service, and the staff said that the company had added Mr. Wang's mobile phone number to the list of customers who did not need to handle business, and Mr. Wang could download Du Xiaoman App to cancel his account.
Baidu network disk PC pop-up advertisement. (Source: Interviewee)
After scanning the code, SVIP has not arrived, and it is necessary to borrow 5,000 yuan
Baidu Netdisk is a cloud storage service launched by Baidu, users can easily upload their files to the Netdisk, and can be viewed and shared anytime and anywhere across terminals. Many users know that in the case of not recharging Baidu network disk SVIP, the average download speed is about 100kb/s, downloading large files at such a speed, it usually takes a few hours, and after becoming SVIP, the user download speed can be increased to 10-20mb/s, and a few G large files can be downloaded within a few minutes.
Mr. Wang, a citizen, is a legal worker who often uses Baidu Netdisk in his work. A few days ago, when he logged in to the network disk client, the homepage pushed an advertisement to him, "Use Baidu to scan, and send you a 90-day network disk SVIP." Normally, it takes 25 yuan per month to open SVIP, and Mr. Wang calculates in his heart that participating in this activity is equivalent to directly receiving 75 yuan worth of rights. He then took out his mobile phone to scan the code, and under the step-by-step guidance of the platform, Mr. Wang registered and opened a Du Xiaoman account, and after credit evaluation, he obtained a loan amount of 13,600 yuan, but after completing the above operations, the membership rights promised in the advertisement were not issued.
In this regard, Mr. Wang contacted Du Xiaoman's customer service, and the staff replied that if Mr. Wang wants to receive a Baidu network disk SVIP member, he needs to complete a loan of at least 5,000 yuan or more, and after the loan is issued, the platform guarantees that Mr. Wang will get 90 days of free SVIP. This reply made him realize that he was "fooled" by the advertisement, "The advertisement clearly says that you can scan the code to get it, but in practice, the user must first carry an online loan of 5,000 yuan." But Mr. Wang thought that he only paid the cost of 1 minute to register an account, and as long as he did not borrow money on the platform, then this matter would not cause any economic loss or adverse impact on himself, so he did not care.
Frequent harassing calls are unbearable for users
"Originally, I wanted to collect wool for free, but I didn't expect so much trouble to occur in the future. Mr. Wang, who didn't receive a free member, was going to end up, but a series of operations on the Du Xiaoman platform interfered with his normal life. Mr. Wang told Xinwang that after opening Du Xiaoman in a daze, he frequently received text messages from the platform, and continuously received calls from Du Xiaoman's manual customer service.
"The first time I answered and hung up directly, the second time the other party asked me why I didn't use the 13,600 yuan limit, whether I didn't know how to operate. I truthfully explained that I registered for the sake of a network disk member, and the other party expressed understanding. But the same question, the next day I changed the customer service and asked me again. Mr. Wang believes that the giveaways advertised by Baidu's network disk have not been cashed, but they have induced users to borrow step by step, which has been suspected of false publicity, and then the platform customer service has "perseverance" to persuade users by phone, and it is really impolite to swear not to give up if they do not earn this interest.
In response to the above problems, the letter network contacted Du Xiaoman customer service, and the staff said that the company has added Mr. Wang's mobile phone number to the list of customers who do not need to handle business, and if users do not need to borrow, they can download Du Xiaoman App for cancellation, and the platform cannot cancel on behalf of them. Regarding the issue of network disk members, the customer service said that they had received feedback from many users before that they did not successfully obtain members after watching advertisements and scanning the code to register, which may be caused by the different lengths of time for users to register network disks. In addition, if the user just doesn't want to receive push SMS and phone calls, they can also open the Du Xiaoman Financial App, click on the "Me" page, find the "Active Push Service" in the "Settings", click the small slider next to "Telemarketing Service" and "SMS Marketing Service" respectively, check a reason, and click "Submit Feedback" to turn off the small slider.
There are hundreds of related complaints, and the lawyer suggested that Baidu modify the promotional content
In order to find out whether the situation encountered by Mr. Wang was an isolated case, Xinwang also tried to download the Baidu network disk, and scanned the code according to the advertising prompts to register the Du Xiaoman account. At first, the page showed that as long as the quota was successfully obtained, you could get a free SVIP member, but after the reporter obtained the quota of 30,000 yuan, the platform popped up a page, prompting that the letter network did not meet the conditions for getting SVIP for free, and that it was necessary to complete a loan of at least 5,000 yuan to get 90 days of SVIP. If the user chooses to repay the loan in three installments of 90 days, he will eventually need to pay 90 yuan of interest, which is more than the direct payment to open SVIP for 90 days.
Xinwang also noticed that on a consumer service platform, there were hundreds of related complaints by entering the 7 keywords of "Baidu Netdisk Duxiaoman", and the content of the complaints was basically related to the suspected misleading publicity of the network disk, the user's failure to obtain SVIP rights and interests after opening the Duxiaoman account, and the cumbersome procedures for canceling the account.
In view of the above situation, Liu Guojian, a lawyer at Shandong Chenggong Law Firm, commented that the main purpose of many users scanning the code to register is to obtain the SVIP of the network disk promised by the publicity page. He suggested that Baidu Netdisk should standardize and modify the slogan, and at the same time, the Du Xiaoman platform should listen carefully to the needs of users and avoid disturbing the normal life of users.
In addition, Manager Gu, a salesman of a state-owned bank, told Xinwang that after obtaining the user's face verification information and credit information, the loan platform will repeatedly conduct credit inquiries to evaluate the user's loan amount. The number of credit inquiries of the lender is used as a reference basis for reuse in the approval of bank loans, and the bank will consider the loan risk of the lender after the number of inquiries is increased, and it is recommended that netizens who do not need to handle online loan business try to avoid opening too many online loan platform accounts.