Yongchang County has a permanent population of 177,600, of which 36,800 are over 60 years old, accounting for 20.72% of the county's permanent population, including 1,505 elderly people with financial difficulties. In recent years, the Yongchang County Party Committee and County Government have actively integrated the completed pension service facilities and various service resources around the spirit of General Secretary Xi Jinping's important instructions, and in accordance with the work ideas of horizontally building and improving the meal service network system and vertically improving the quality and efficiency of home care services, relying on the elderly canteen, the elderly can carry out meal assistance services in the form of independent meal pick-up, centralized dining and door-to-door delivery, and the "five hearts" meal assistance allows the elderly to enjoy happiness and "eat light" It has improved the quality of life and happiness index of the elderly, and will be listed as a provincial pilot for meal assistance for the elderly in 2024.
Build a network of "sincere" meal assistance. Fully integrate the superior resources of various service teams, and build a "wisdom +" elderly care service, "elderly canteen + door-to-door meal assistance + elderly meal reservation" elderly meal service network. Make use of the professional advantages of social work in township civil affairs service stations to carry out preliminary work such as household touching, publicity, training, and evaluation of the elderly in the jurisdiction, determine the taboos for the elderly, the preferential degree of meal assistance and the way of meal assistance, and teach the elderly how to use functions such as ordering meals on the mobile phone end of the smart pension platform, ordering meals in WeChat groups, ordering meals by telephone, dining in stores, and door-to-door meal assistance; Categorization, the elderly through a variety of way through the order of the meal in a timely and accurate manner to the meal service and delivery staff to ensure high efficiency, high quality to carry out meal assistance services, timely telephone return visits to carry out satisfaction surveys, feedback to the meal service points, timely adjustment of meal assistance programs
Give full play to the advantages and "heart" to help meals. The participation of the whole society and the action of the whole people is an important foundation for coping with the problem of old-age care, and social forces give full play to the advantages of the industry and work hard to reduce the cost of dining for the elderly. Using the company's own resources, warehousing and capital advantages, it procures materials at the source of the supply chain and stores and distributes them for the elderly canteen, which greatly reduces the cost of restaurant ingredients and allows the elderly to enjoy more discounts. Adopt methods such as mentorship and apprenticeship, full-time learning, etc., train employees to make cooks and sisters-in-law, solve the problem that chefs and side dish chefs cannot be hired and retained, and reduce labor costs. Vigorously explore the characteristic advantages of folk customs and home-cooked meals, attract local diners to eat, do a good job of opening up to the society, and use the profits to feed back the meal service for the elderly.
Innovative model of "love" meal assistance. Innovate the management methods for the operation of canteens for the elderly, allow the canteens for the elderly in community day care centers to operate openly to the society, and play the slogan "If you eat once in a restaurant for the elderly, you will give a love to the elderly in difficulty", so as to attract the surrounding people to go to eat, and use the profits from external operations to "feed" the meal service for the elderly. The elderly canteen provides more than 3,600 centralized dining services for the elderly every month, more than 1,820 door-to-door services, and has provided more than 60,000 meals for the elderly, which has initially solved the problems of some elderly people who are old, empty nesters, living alone, disabled and other difficult elderly people to eat, and has been widely praised and recognized by all walks of life.
Diversified distribution of "heart-warming" meals. Actively explore the elderly meal service model of "volunteer distribution + centralized dining + meal delivery", so that more elderly people can eat comfortably, eat at ease, and use the temperature of meals to protect the happiness of the elderly. Make full use of the advantages of social organizations' own employees and volunteers to provide door-to-door meal delivery services for the elderly in difficulty, solve the problem of difficulty in eating for some disabled elderly, and greatly reduce the cost of meals for the elderly in difficulty. The volunteer service points can be exchanged for small gifts and dining coupons, although the rewards are small, but the significance is significant, helping the food delivery service to be carried out continuously and high-quality, and a virtuous circle. It has realized the effective docking and optimal allocation of meal assistance services for the elderly and civil affairs resources, innovated the collaborative mechanism of the government, market and social forces to participate in the meal assistance services for the elderly, and relied on market-oriented operation to reduce costs, improve quality, and build brands, so as to provide diversified pension services for the elderly, so that the elderly can get benefits.
Strengthen supervision and "rest assured" meal assistance. In accordance with national, provincial and municipal standards, we will continue to improve the various systems and software and hardware construction of the canteen for the elderly, and actively invite experts from relevant departments to inspect, guide and supervise the canteen for the elderly, keep the red line of food safety, improve the quality of meals, and optimize the dining environment. In 2021, Huimin Elderly Restaurant was awarded the honorary title of "Healthy Canteen" by Jinchang Market Supervision and Administration Bureau, and in 2023, Yongchang County Home Care Service Center reported the pilot project of "Yongchang County Rural Smart Elderly Care Service Standardization" including the standardization of meal assistance services for the elderly, which has been reviewed and reported to the National Standardization Office by the Provincial Standardization Office. The technical support and quantitative standards reflect the temperature and height of the meal service for the elderly.
There is no trivial matter in people's livelihood, and the branches and leaves are always related. The small canteen carries the full happiness of the elderly and conveys a strong warmth of people's livelihood. With the increasing supply and continuous improvement of functions, the canteen for the elderly will better meet the needs of the elderly, let more and more elderly people taste happiness, and deliver stomach-warming and heart-warming services to the elderly.