"It's four o'clock in the void, it's cold, and we have to stand here just to do a business that shouldn't have been so difficult. This is a true portrayal of the hearts of citizens queuing up for business outside a telecommunications business hall in Taizhou, Zhejiang Province in the early morning of April 28. In this era of developed Internet, it is ridiculous for users to stop using a certain network service, but encounter layers of obstacles.
A locked door blocks the freedom of citizens to choose an internet service provider. In the face of the protests of users blocking the door, the relevant departments could only do perfunctory. This situation must be taken seriously, not only for telecom companies to reflect on and improve services, but also for relevant regulatory authorities to come forward to protect the rights and interests of consumers, so that the sunshine of the Internet era is no longer blocked.
Late-night pilgrimage, the high threshold for handling is worrying
"It's ridiculous that I'm standing in line here in the dead of night. This is Mr. Zhang's sentiment when he participated in the night "pilgrimage". The original simple business handling is full of hardships behind it.
It is reported that there is only one telecommunications business hall in Taizhou City that can handle the withdrawal business, and it takes one hour for each user to handle it, which is painful. As a result, citizens had to queue up late at night, tossing and turning. And when the closing time came, countless citizens could only return empty-handed and fight again the next day.
Such a high threshold is almost deliberately embarrassing users. In some cities, some business offices directly refuse to handle the withdrawal business, or delay the time under various excuses, and users are forced to accept unwanted services. This has seriously affected the rights and interests of users.
The relevant departments should be clear that handling business is not a "pilgrimage" for citizens, but a due right. Confined to an exclusive store for a limited period of time, it is depriving citizens of their legitimate rights. This is contrary to the concept of inclusiveness and convenience in the Internet era.
It is difficult to meet reasonable needs, and the service attitude needs to be improved
"I just want to get out of the net, why is it so difficult?" Mr. Li, a citizen, lamented that no one paid attention to his reasonable needs, and it was so difficult to unsubscribe from an online business.
Similar cases are not uncommon, and the service concept of network service providers needs to be improved urgently. In the face of the user's demand to unsubscribe from the service, its attitude should be glad to be satisfied, rather than making things difficult or prevaricating.
After all, a good network service provider should work quality and quantity, rather than achieving digital user stickiness by restricting user choice. At present, the network needs of users are becoming more diversified and customized, and service providers should adapt to this trend and achieve differentiated competition.
In other words, businesses should retain users by improving their services, rather than forcing users to continue buying unwanted services through various means. This kind of forced trading is contrary to the modern concept of economic development.
It is difficult to protect rights, and regulatory loopholes need to be plugged urgently
Faced with service problems, consumers want to protect their rights but have no way. The absence of regulatory oversight has also left vulnerable groups more isolated. It is understood that when users report the above problems, telecom customer service can only respond perfunctorily and promise to reflect the situation. But such promises are often difficult to deliver on and problems are not resolved.
Clearly, the role of regulators needs to be strengthened here. Relevant departments need to actively intervene to guide enterprises to improve the online business handling process, increase the number of handling stores, and facilitate users to unsubscribe from business. Enterprises that refuse to make improvements need to be held accountable in accordance with the law. At the same time, convenient channels for online service consumers to protect their rights should be established, and due attention and services should be given to consumers' reasonable demands.
Satisfaction evaluations should also be carried out on a regular basis, service supervision should be strengthened, and service providers should always reflect on how they can truly stand in the perspective of users. "Locking the door" should not be an excuse to deny users service. Making it easy for every user to access and exit network services is the bottom line of this era. Only by attaching equal importance to government and enterprises and continuous improvement can we make the door of network services in life and the sunshine of permanent user satisfaction.
Warm reminder, this article is the first work of the original headlines, it is forbidden to carry it to other platforms within 72 hours, and the rights protection function of the whole network has been opened, and the plagiarism porter has complained and reported on the whole network, thank you for your understanding