Sequence of events
Just here in Nantong, Jiangsu, a Mr. Li went to McDonald's on the 24th to buy a set meal, and his tongue was licking his lips and preparing to start. As a result, as soon as I got the ice cola, the cup was like a suffocated child, and it was squirted out with a "horn click", splashing others and cold. The reason for checking is that the cup is deformed, like a muddy paste, and it is not sealed at all, so it is made like this.
Mr. Li is very particular about people, and he didn't get mad there, but he found the waiter on the spot and explained it. He wondered if he could eat a blank meal and see how McDonald's would compensate, and the waiter agreed directly. Mr. Li doesn't have a temper, everything is easy to say, after all, it's just a glass of ice coke.
But do you know that this is not over? In the afternoon, a message popped up on Mr. Li's mobile phone, and it was a refund notice from McDonald's. He glanced at the reason for the refund, and the anger came up. It turned out that the reason for the refund actually said "The customer is stupid x"! After reading this insulting refund, Mr. Li was really angry, what happened to this McDonald's? The problem was solved, why did he still speak so badly behind it?
It didn't take long for this matter to be hyped up on the Internet, and even CCTV reported it. McDonald's saw that the situation was serious, so it had to hurriedly clarify, express its deep apologies to Mr. Li, and have reached an understanding with Mr. Li. Look at this cup of Coke stirring up the three parties, what kind of thing will be done to make trouble?
It's not so much McDonald's fault, but their poor attitude towards the problem, which aroused the anger of our Mr. Lee. Is it reliable to have a good cup of Coke, make people's clothes wet and dirty, and make people look at jokes? The next time they lose money, they have no way to lose, how can they mix? Although in the end, McDonald's shook its spirits and made this hand and tail in a proper manner, which shows that they also know something.
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Between merchants and customers, there should be no relationship between landlords and peasants, and the service should be good and the rules should be stressed. As consumers, we also have to have a degree, not that you can throw money as soon as you want to, we still have to understand in our hearts.
Netizen evaluation
This netizen said that since they sell it so expensive, they should also have corresponding services, which is to protect their normal interests, and they only ask for a refund, and they do not ask the merchant to compensate for the money for washing clothes.
This netizen is right, if the merchant feels that he is not responsible, he should not compensate, since the compensation means that they admit that they are wrong.
I think what this netizen may be saying is the truth
Some netizens said that since they are in the service industry, their morale should not be so high, and these costs are only how much, so they have to make customers psychologically uncomfortable for this cost.
Don't look at the ice Coke that is only 29 yuan, and it is such a big thing. This reminds me of the saying, "When an apple falls to the ground, Newton's law of creation comes out." Sometimes it's the smallest things, the most inconsequential things, that cause the biggest problems. Merchants should retain dignity for customers, and we consumers should not see their wolf hearts and lungs in small things.
The management between merchants should be strict, and such low-level mistakes must not occur.
What do you think of this, no matter what, this thing must be brought out and talked about.