Have you heard? Two days ago, there was an incident that made people angry, and it happened at McDonald's, which we often go to. In Nantong, Jiangsu, there is a man named Mr. Li, on April 24, he went to McDonald's to order a set meal, which was accompanied by a glass of ice Coke. It was supposed to be an ordinary lunchtime, but it turned out to be unpleasant because of a glass of Coke.
Outside a McDonald's in Nantong, Jiangsu, there was a sudden burst of scolding. A middle-aged uncle was angrily competing with the manager of McDonald's, and the employees on the side were silent, looking at this scene full of gunpowder, the atmosphere was quite embarrassing.
Here's the thing, just a few days ago, this customer came here to eat and accidentally spilled a glass of ice Coke, and his clothes were soaked. Who would have thought that such a small accident would cause such a dramatic scene.
It turned out that the lid of this cup of Coke was designed to be faulty and poorly sealed, resulting in leakage at the slightest movement. In this way, Mr. Li must be unhappy, he is also an impatient person, if he is on the road, he can directly blow up McDonald's. However, he was very personable and calmly approached the waiter, explained the problem to them, and asked for a waiver.
McDonald's was also very face-saving, and immediately agreed to Mr. Li's request, and it seemed that this matter should be resolved, but who would have expected that in the afternoon, Mr. Li received a refund notice from McDonald's on his mobile phone, which actually said "The customer is stupid"! Now Mr. Li was really angry, and he was so angry that he smoked.
As soon as this incident was hyped, it was on the Internet, and even the central radio network reported it. McDonald's saw that the matter was getting bigger, so it had to quickly come out to clarify, apologize to Mr. Li, and reconcile with him. It's true, just because a glass of Coke is mixed into the three parties, this matter is too big.
In fact, after all, it wasn't exactly McDonald's problem, it was mainly their attitude towards things that sparked Mr. Lee's anger. Is it appropriate to have a good cup of Coke, but to make people's clothes all wet, and to make people embarrassed?
What a mess. Fortunately, in the end, McDonald's finally stepped forward and handled this matter in an orderly manner, and it can be seen that they still understand a little bit of the truth of life.
Mr. Li was furious when he saw the insulting words on the refund notice. He thought that this was McDonald's mistake, and he had to solve the problem, but when he saw that the reason column actually said "The customer is stupid X", this was not adding fuel to the fire! He couldn't stand the store's arrogant and impolite behavior, and he was determined to ask for an explanation.
As soon as this news came out, people on the Internet became popular, and everyone was criticizing McDonald's, and that attitude was simply unbearable. This kind of behavior of not paying attention to customers is considered too much.
Mr. Li took the refund notice as evidence and quickly made it public online. He posted screenshots of the refund notice on Weibo and Moments, telling everyone how he was insulted by McDonald's. As soon as this matter exploded, people on the Internet were dissatisfied, all kinds of forwards, comments, and criticism of the merchant for being unreasonable. As soon as the news spread, the attention skyrocketed and became a hot topic.
When the waiter is operating the refund, does his finger dance according to the rhythm? What do you think of the words "the customer is stupid x"? Directly offended the customer to the core, isn't this asking for trouble? I really want to ask, is there something wrong with the waiter's brain, how can he think about the problem like this? This thing really gave me a long heart, I can pay more attention to order food in the future, who knows if there will be any messy things again.
In the final analysis, McDonald's, as a big brand, is powerless to complain about the way it handles this matter! Customers come to consume to enjoy service, not to be angry. Your customer experience is outrageous!
As soon as this incident broke out, netizens exploded. Everyone is saying, what's wrong with McDonald's, how can it treat customers like this? Isn't this just a blatant insult to people? Some people think that McDonald's doesn't think that its brand is ringing, so it starts to ignore customers.
The popularity of this matter has spread from one person to ten people, ten people to a hundred people, and in a blink of an eye, it has spread all over the Internet. Even the central media reporters were shocked by this, and they picked up their pens to report it, urging McDonald's to come up with an explanation. It's not just a deviation in one branch, it's about the image and credibility of the entire brand.
McDonald's was really panicked at this time, and hurriedly came out to make a round, stating that this was just the behavior of individual employees and did not represent the position of the company as a whole. They apologized deeply to the customers who were hurt and promised to improve staff training to ensure that this happened again.
The reactions of netizens are really varied. Some people wonder, why is everyone scolding this customer? If the lid of the cup is not tightly closed, and you spill water when you drink water, can you be happy?
Others shared an experience of their own. At McDonald's, an intern accidentally spills Coke on a customer's down jacket. Although the customer didn't care, just asked for some tissues to wipe it, it can be seen that this intern is really nervous, after all, it is not easy to start work.
Some people speculate that maybe the waiter didn't expect the reason for the refund to be displayed directly in the customer's refund message.
Some netizens also mentioned that because of the large McDonald's brand, any small negligence may cause serious consequences. For them, solving the problem may be a simple apology or waiver, but if it is not handled properly, the impact can be significant. Unlike those small shops, there may not be room to discuss the issue of free orders or not.
There are also netizens in the comment area who ridiculed that some people made such a big deal in order to avoid ordering an order of 29 yuan, which is really amazing.
After Mr. Li complained, the manager of McDonald's called to apologize that afternoon. However, the manager's apology sounded quite ironic, saying that he could make up a snack next time. This attitude of coping with this is really a bit perfunctory! And who would dare to go again with this attitude? Just because of this incident, Mr. Li was made quite popular by McDonald's bad comments, and this news has become the champion of hot searches!
Let's take a look at what netizens think about this matter.
Some people feel that if they feel that the refund request is not right, then they will not refund it. But don't say nasty things in public, as this will leave evidence and may have consequences. If this is in the birthplace of McDonald's, you may be able to find a lawyer to make things bigger.
Others think they might be right.
Some people praise McDonald's for really understanding public relations.
Some people just think, maybe it's because the lid isn't buttoned properly, and they don't understand why some people naturally think it's the customer's problem. For example, I used to buy milk tea, and after walking for a few minutes, I found that there was a lot of spills in the bag, and when I looked at it, it was sure that the lid of the cup was not fastened. In this case, you will definitely have to find a store to deal with it.
And some netizens feel that this surnamed Li is not a good bird. For such a trivial matter, they have to get rid of the order, and they think that they can completely change a glass of Coke to solve the problem!