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Wen I Xiaoying views the world
Editor I: Xiaoying views the world
Preamble:
In life, the security guards in the community can often be encountered, some security guards are enthusiastic to serve the owners, but there are also security guards who not only have a bad attitude, but also can add to your blockage. Even if you have more reasons to drive into the neighborhood, there are no doors.
On April 27, it happened in a community in Haikou, Hainan, the owner of the community was anxious to drive into the community, pull the child with a high fever to the hospital, and explain the situation to the security guard, I thought that the community security could be easily released, but I didn't expect to be rejected directly by the security guard, the owner was very anxious, and the tough attitude of the security guard was even more angry, the two sides began to quarrel, and many onlookers gathered around, and some began to accuse the security guard of being a little unkind.
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The more the two quarreled, the more fierce they became, the two also escalated from quarrels to physical conflicts, the community security guards were also possessed by the drama spirit, and then fell to the ground, and then called the police for help, and when the police arrived, the surrounding people began to accuse the security guards of lying on the ground by themselves, it was really angry for everyone, the child also had a high fever at home, the owner was also irrational, and the security guard quarreled and delayed so much time, it is better to go into the community to pick up the child, the child is important to seek medical treatment.
After the police understood what had happened, they said to the two of them whether it was the children or the quarrel that was important. Then let the owner take the child to the hospital to see a doctor first, and the police's approach was praised by the surrounding people.
But the security guard who fell to the ground quit and asked the police, why did he beat me and let him go? None of the people around him supported the security guard and thought he should be beaten. You lie on the ground by yourself, you rely on others to beat you, other people's children have high fevers, and you are embarrassed by people who are not allowed to enter the community. In the end, the police couldn't stand it anymore, took the security guard into the police car, and dragged him to the police station to make a record.
It was a very small thing, why did the security guard not forgive the owner? There are parking spaces in the general community, and the door can be automatically lifted and released by identifying the car number, even if you don't have a parking space, there is an urgent matter, talk to the security guard, and generally be accommodating, but why does the security guard and the owner have such a fate?
Regarding the behavior of the security guard refusing to let him go, some people began to speculate that it may be that he did not pay the property fee or that the owner had a bad attitude with the security guard when he entered the community, otherwise it would be impossible not to let him in.
According to the staff of the community, the owner has been blacklisted in the community, what is the blacklist? The staff explained: The owner's car went to the community, did not drive the vehicle out in time, and parked in the community overnight, and the community stipulates that vehicles that have been pulled into the blacklist are not allowed to enter the community. Although the owner was at fault before, for special reasons, the security guard should not be caught.
For security guards, how to balance services and regulations is a very important task. They need to take into account the reasonable needs of the owners while maintaining order in the community. After all, community security is not just a machine that enforces regulations, it is part of the service. When dealing with similar situations, security guards should have more communication and problem-solving skills, rather than simply applying rules that lead to conflicts with property owners.
The incident also triggered a reflection on the community management system. The establishment of the blacklist system is certainly reasonable, but in practice, is there a problem of being too rigid? Should special circumstances be taken into account more flexibly in implementation? Managers need to take into account fairness and reasonableness while maintaining order, otherwise, the rigidity of regulations may lead to more contradictions and conflicts.
Epilogue:
Community security plays an important role in daily work, and their service quality and attitude are directly related to the quality of life of the owners and the harmony and stability of the community. Therefore, security guards need to have more communication skills and problem-solving skills, and when dealing with disputes, they should not only follow the regulations, but also pay attention to reasonableness, and take practical actions to maintain the order and harmony of the community.
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