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6 Recently, Mr. Li (pseudonym) from Nantong City, Jiangsu Province, ordered a 29 yuan set meal at a McDonald's store in Chongchuan District, Nantong City, but the lid of a cup of Coke and the Coke in the gap between the cups flowed out and spilled on Mr. Li's clothes. Mr. Li found that the lid of the cup was not tightly sealed due to the deformation of the cup, which caused the Coke to spill, and then went to the front desk attendant to ask for an explanation.
Mr. Li expressed his thoughts about it, because it was the cup, and asked for this package to be exempted as compensation.
The waiter agreed to Mr. Li's request and refunded Mr. Li's package. However, when Mr. Li received the refund notice, it actually stated that "the customer is stupid B".
Mr. Li felt that he had been insulted, so he complained to the McDonald's China Customer Service Center. In the afternoon of the same day, Mr. Li received an apology call from the manager of the store and promised to compensate him for a small snack next time he went to the store.
Two days later, the head of the McDonald's region where Mr. Li is located also rushed to Nantong City, sincerely apologized to Mr. Li, and said that he would be more strict in the training of employees in the future. Only then did Mr. Li's understanding be obtained.
This incident also caused controversy among netizens:
Some people think that Mr. Li is just planning to eat the "overlord meal".
也有的人认为本身就是店家的错，饮料杯子都没有盖严，还骂人
Some netizens also confirmed that if the cup is covered, the drink will not be spilled.
Written at the end, Xiaobian personally believes that the merchant provides substandard packaging, and it is the responsibility of the merchant if there is a problem. And he also scolded, which was even more wrong!
Who is right and who is wrong in this matter?