Medical and health services are directly related to the lives and health of the people. In recent years, the city has always adhered to the people's health as the center, focusing on enhancing the quality of medical care, improving medical technology, improving medical services, etc., and striving to build a regional medical center with a balanced layout of high-quality medical resources, convenient medical treatment inside and outside, and radiation in the Central Plains Economic Cooperation Zone, striving to build a high-quality and efficient medical and health service system, providing civilized and high-quality medical services, and making citizens more "medical" to rely on.
In order to allow the health department to listen to the voice of the public at zero distance and let the public have a close understanding of the development and medical characteristics of the hospital, on April 23, the "People Look at the Hospital, Conduct Evaluation" activity carried out by the Municipal Health Commission, Handan News Media Center and Handan Evening News entered the county hospital. More than 30 people, including deputies to the National People's Congress, members of the Chinese People's Political Consultative Conference, social supervisors, and media representatives, walked into the hospital to talk about health and development, and contributed to accelerating the construction of regional medical centers.
75 years ago, Shexian Hospital was established in 10 adobe houses, 75 years of hard work, 75 years of spring and autumn. Today's hospital, with high-rise buildings and green grass, has 1,125 employees, and the level of medical technology has been significantly improved, and it has become a comprehensive hospital integrating medical treatment, health care, teaching and first aid.
Start with the subtleties to raise the service temperature
The early morning sun illuminates the earth, and Shexian Hospital, located in the depths of Taihang Mountain, is like a bright pearl, shining and dazzling. Entering the outpatient building, there is an endless stream of patients who see a doctor, and the volunteers of the hospital shuttle through the crowd, either to help or guide...... The medical treatment is in an orderly manner.
Focusing on the needs, urgency, and expectations of the masses and the blockages, stuck points, and difficulties in the process of medical treatment, the hospital started process reengineering and worked "one-stop service". In 2022, the hospital will set up a "one-stop service center" to centralize some functions of multiple departments such as the medical insurance department, medical department, billing office, industry style office, and laboratory department, and provide patients with a number of convenient measures such as "appointment registration, guidance consultation, medical insurance policy consultation, diagnosis certificate sealing, death certificate sealing, disability assessment sealing, poison and narcotics card processing, chronic disease special disease application, and accepting patients' initial appeals, so as to solve the problems that patients urgently need to solve on the spot and avoid the phenomenon of patients asking and going back and forth in the hospital many times.
The convenient service is not only here, but the hospital has realized "one mobile phone to the whole hospital". All wards have realized bedside admission and discharge services, and there is no need to go to the charging hall to go through the procedures for admission, and the fee can be settled at the nurse station in the ward when discharged; all outpatient clinics of the hospital have realized the settlement while diagnosis and treatment, and patients can realize non-cash settlement in the doctor's office.
Take the elevator to the second floor, the treatment area is reasonably distributed, and the environment is comfortable and warm.
In order to allow elderly patients to enjoy the convenience and speed of the hospital's intelligent construction, the party committee of the hospital has added self-service equipment on the one hand, and the guide staff uses self-service machines, registration machines and other equipment to help complete the needs of clinic settlement and medical technology appointment, and on the other hand, a payment window is set up on the outpatient floor on the second floor.
"In this way, even elderly patients who do not know how to use smartphones no longer need to queue up at various windows, which solves the problem of the 'digital divide' of special groups, and truly achieves 'patients run less errands and more data'." Zhang Wei, a representative of the Municipal People's Congress, said.
From the outpatient building to the medical technology building, and then from the medical technology building to the inpatient building, along the landmark guidance, patients can directly find the corresponding location without twists and turns. "The reasonable layout of the diagnosis and treatment space and the humanized service design truly optimize the details of medical services to the people's 'heart'. Zhao Jing, a member of the Chinese People's Political Consultative Conference, said.
Promote the construction of specialties and extend the depth of services
Subsequently, the delegates visited the special departments of the hospital.
Shexian Hospital has 41 clinical medical and technical departments, with a total of 22 wards. Among them, there are 7 municipal key clinical specialties, namely medical oncology, anesthesiology, intensive care medicine, pediatrics, general surgery, medical laboratory and respiratory. In March this year, in the "14th Five-Year Plan" municipal key discipline selection work organized by the Municipal Health Commission, the respiratory department of the hospital was rated as "Handan key discipline".
Walking into the inpatient department, the delegates came to the neurology ward.
"There are 11 doctors in our department, including 3 doctors with senior professional titles and 6 physicians with intermediate professional titles. In our department, each doctor has his or her own specialty, and all doctors have the ability to identify stroke at an ultra-early stage and perform ultra-early intravenous thrombolysis. Guo Xiufang, director of the first department of neurology, said that at present, the technology of the first department of neurology in the treatment of cerebrovascular diseases is becoming more and more mature, and it is affirmed by patients and their families for its minimally invasive, safe and effective characteristics.
Coming out of the inpatient building, the delegates came to the first floor of the oncology complex - the nuclear medicine department.
"The Department of Nuclear Medicine will begin normal diagnosis and treatment at the beginning of 2023 and is the only department specializing in nuclear medicine in Shexian County. The establishment of the Department of Nuclear Medicine opened the prelude to functional molecular imaging and radionuclide-targeted therapy in Shexian County. Zhang Chengduo, director of the Department of Nuclear Medicine, said that in October 2022, with the support of the county party committee and the county government, Shexian Hospital introduced a NM/CT860 Advance SPECT-CT produced by GE in the United States.
"Functional molecular imaging and radionuclide-targeted therapy mainly diagnose, treat and study diseases through the oral administration or injection of radiopharmaceuticals into the patient's body, and through the radiation emitted by the drug itself. SPECT/CT functional molecular imaging is mainly suitable for whole-body bone imaging, renal dynamic imaging, myocardial perfusion tomography, thyroid static imaging, pulmonary perfusion imaging, etc., and we can also perform this work for patients who need 131I (iodine) treatment after hyperthyroidism and differentiated thyroid cancer. Zhang Chengduo said.
"It's really good. With such advanced equipment and advanced technology, early detection and early treatment can be carried out, and patients can also see a good disease at home, which is the embodiment of Shexian Hospital's dedication to the people. On behalf of Huang Hualan, praised.
The development of hospitals depends on service and technology. At present, the hospital is proficient in carrying out advanced medical technologies such as children's health related assessment and examination, cerebral angiography, intracranial extracranial artery stenting, acute thrombectomy of cerebral infarction, artificial total knee arthroplasty, artificial hip arthroplasty, thoracoscopic radical lung cancer resection, tumor ablation, coronary heart disease interventional treatment, etc. It can independently carry out minimally invasive artificial hip arthroplasty (DAA approach), trigeminal neuralgia and balloon compression, intracranial aneurysm interventional embolization, lower limb arterial balloon dilation + stenting, tumor vascular interventional embolization, tumor arterial vascular perfusion chemotherapy, tumor ablation and particle implantation, digital dental implants and other projects, forming a diagnosis and treatment model of "large comprehensive and strong specialty", which has greatly promoted the improvement of the overall medical technology level of the county.
In recent years, in order to improve the diagnosis and treatment capacity, the hospital has actively introduced advanced medical equipment. The hospital now has German Siemens 1.5T magnetic resonance imaging equipment, 3.0T magnetic resonance imaging equipment, all-digital universal flat plate angiography system (Siemens), GE16 rows and 50 layers of spiral CT imported from the United States, 64 rows of 128 layers of spiral CT, SPECT, hyperbaric oxygen in 26 person cabins, etc.
"The development of Shexian Hospital has always adhered to the development of technology, and more than 100 new technologies and new projects are carried out every year. Zhang Wei, Secretary of the Party Committee of Shexian Hospital, said that now, Shexian Hospital has passed the construction of stroke center, chest pain center, trauma center, critical maternal treatment center, and critical neonatal treatment center, and is the only medical institution in the county that has passed the "construction of five emergency centers". At present, the hospital is vigorously promoting the construction of "five clinical service centers".
"Through the construction of the 'five emergency centers', the construction of a pre-hospital and in-hospital information sharing network, providing patients with a green channel for medical treatment and 'one-stop first aid' services, can effectively improve the ability to treat acute and critical cases, and realize that serious illnesses do not leave the county. Zhang Wei said that the "construction of five clinical service centers" is the key task of the National Health Commission's "Thousand County Project" county hospital comprehensive capacity improvement work, after completion, it will realize the early diagnosis and treatment of diseases and the whole process of management, improve the quality of life and health of patients, and optimize the allocation of medical resources, strengthen the county-level diagnosis and treatment capacity is of great significance.
Take the pulse of the needs of the masses and expand the breadth of services
For patients with chronic disease, long-term, continuous medication and treatment are required. In order to facilitate the medical treatment of patients with chronic diseases, in 2022, Shexian Hospital became one of the first batch of construction units of 53 county-level chronic disease management centers across the country.
"With the establishment of the Chronic Disease Service Center, what can the people get and what problems can they solve?" asked a representative during the visit.
"Patients can realize 'one-stop' services such as chronic disease application consultation, application, review, inquiry, chronic disease patient registration, prescription, in-clinic payment, real-time reimbursement, and drug pick-up, which solves the difficult pain points of patients such as 'unclear process, multi-point rushing, and incomplete drugs', and provides them with a full-process medical treatment and drug purchase service. Kang Lijing, head of the Chronic Disease Service Center, said that the hospital will include patients with hypertension, diabetes, stroke, coronary heart disease, chronic obstructive pulmonary disease, and chronic kidney disease into health management, and provide patients with services such as filing, drug guidance, disease follow-up, health education, and follow-up reminders, so as to form a sustainable comprehensive management model for chronic diseases.
The establishment of the Chronic Disease Service Center allows patients to complete one-stop medical treatment, and the "smart hospital" system applied in 22 wards of the hospital realizes the information running and moving.
"Don't underestimate this tabula rasa, it will integrate all kinds of diagnosis and nursing data, real-time display of patient dynamic information, nursing tasks, high-risk patients and special events in the ward, etc., can give full play to the role of reminders and warnings, so that nursing staff can conveniently, timely, standardized and accurate grasp of patient information in the ward, and improve the work efficiency of clinical nurses. In the Department of Neurology, the representatives stopped in front of the "nursing whiteboard" of the department, and the head nurse Zhang Hui pointed to the screen to introduce everyone.
Not only that, a PDA device can ensure the safety of patients' medication and avoid mistakes. When the patient is treated with medication, the nurse scans the patient's wristband barcode and drug barcode with PDA, and the system will automatically match and check the information.
The mobile doctor rounds the car, you can query the patient's examination and examination report at the bedside, and the system can display the specific content of the examination report and the inspection index, and can also view the patient's complete medical images.
"I didn't expect county-level hospitals to apply the 'smart hospital' system. This provides patients with safer, more reliable and more efficient inpatient services, effectively preventing medical errors and ensuring patient safety. The patient's experience must be very good. Representative Gao Huaibiao said.
Think about what your patients need. In order to provide full-cycle and full-process services to the health of the people, Shexian Hospital will extend out-of-hospital medical services as an important starting point to improve patients' medical experience, and will open "family medical care" services from 2021. Patients can realize chronic disease management, rehabilitation care, gastric tube replacement, indwelling catheterization, venous blood collection, pressure ulcer dressing change, PCC maintenance and other on-site diagnosis and treatment services at home. No matter the scorching heat and cold, high mountains and long distances, as long as the patient has needs, medical staff can always rush to the patient's home as soon as possible. Since the start of the service, the hospital has provided door-to-door services to more than 1,000 patients.
"Shexian County is mountainous, and it is inconvenient for patients in remote areas to seek medical treatment, so this door-to-door service solves the problem of patients' medical treatment and praises the hospital. Representative Zhang Sufang said.
Please come to your door to give suggestions and open your door for development
The one-and-a-half-hour visit touched the delegates a lot. Subsequently, Zhang Yucheng, deputy director of the Municipal Health Commission, Wu Qingmei, deputy head of the People's Government of Shexian County, Li Fenjun, Secretary of the Party Group and Director of the Shexian Health Bureau, Zhang Wei, Secretary of the Party Committee of Shexian Hospital, Fu Caiwen, Deputy Secretary of the Party Committee and President of Shexian Hospital, and members of the leadership team of the hospital had a face-to-face discussion with the representatives.
Wu Qingmei, deputy county magistrate, first extended a warm welcome to the leaders of the Municipal Health Commission and the representatives. She said that in recent years, the county's medical and health undertakings have developed steadily and healthily, especially the county's hospitals, giving full play to the "leading" role of the county's medical institutions, constantly emancipating the mind and working hard, especially in improving the people's medical experience, taking the initiative to make real moves and seeking new roads. Welcome all leaders and supervisors to criticize and suggest the work of the county-related hospitals, and hope that the news media friends will speak out more for the county's medical and health undertakings, and hope that through this symposium, we will strengthen mutual communication, exchange experience and practices, and jointly promote the high-quality development of the city's health undertakings to a new level.
Fu Caiwen, deputy secretary of the Party Committee and president of Shexian Hospital, told everyone about the development process of the hospital, the current development focus and the future vision. Subsequently, the representatives spoke freely, communicated sincerely, and made suggestions for the future development of the hospital.
"Walking into the hospital made my eyes light up. The hospital has complete departments and advanced hardware facilities, which is enough to prove that the comprehensive strength of Shexian Hospital is developing rapidly. In order to facilitate the people to see a good doctor and see a good disease, the hospital has made great efforts to build a smart hospital, which reflects the hospital's spirit of improving the level of medical services, starting from the details, attaching importance to the attitude, and serving the people wholeheartedly. Representative Fu Shuanghui said.
"Shexian County is an old revolutionary base area and a red holy land. It is hoped that Shexian Hospital, which has a history of 75 years, can inherit and carry forward the spirit of red medicine, and make new and greater contributions to medical education, medical scientific research and medical and health care. Representative Gao Huaibiao said.
Representative Huang Hualan said that when she walked into Shexian Hospital for the first time, she was impressed by the clean and tidy medical environment, and she was shocked by the rapid development and considerate service of the hospital. Shexian County is located at the junction of Shanxi, Hebei and Henan provinces, and the development of Shexian Hospital will also radiate to Wu'an, Cixian, and even Shanxi, Henan and other regions. It is hoped that the hospital can develop the nuclear medicine department better, so that the people living in the Taihang Mountains can see a good doctor at their doorstep.
Wang Aifeng, a member of the Chinese People's Political Consultative Conference, said that county-level hospitals play a role in the city's medical layout, and the influence of hospitals needs not only their own development, but also publicity. Hospitals can use the Internet and other media to publicize the hospital's advanced diagnosis and treatment technology, so that people can realize that they can also see a good doctor at their doorstep. At the same time, it is also hoped that Shexian Hospital will make efforts in the "introduction, education and retention" of talents, cooperate with colleges and universities, introduce talents, cultivate talents, and produce more "everyone" and "famous experts".
Wang Aijun, a representative of the Municipal People's Congress, said that with the development of tourism, more friends from other places will come to Shexian to play, and foreign-related medical treatment is an important work of Shexian Hospital. It is suggested that the development of Shexian hospitals should continue to extend upwards and downwards, establish contacts with higher-level high-quality medical institutions, and strengthen the construction of medical community downwards to facilitate people in mountainous areas to seek medical treatment.
Zhang Yucheng, deputy director of the Municipal Health Commission, said that with the support of the Shexian County Party Committee and the county government, and under the guidance of the County Health Bureau, the Shexian County Hospital has developed rapidly, and the hospital has focused on optimizing medical services and improving the medical experience, and the results are obvious. This year, the Municipal Health Commission took "creating a warm window service" as the starting point, focusing on the hospital's environmental hygiene, medical process layout, medical staff service attitude, and the setting of joint expert outpatient clinics, etc., to effectively improve the medical experience and feelings of patients, and hoped that the county hospital would take this event as an opportunity to further optimize medical services on the basis of existing medical services. In addition, hospitals should ensure the implementation of core systems, ensure the quality of medical care, strengthen doctor-patient communication, and let patients truly feel warmth and care in the process of medical treatment. Finally, it is hoped that Shexian Hospital will take advantage of the opportunity of creating a tertiary hospital to comprehensively improve the internal management level of the hospital, promote the high-quality development of the hospital, and benefit the people.
After the meeting, Zhang Wei, Secretary of the Party Committee of Shexian Hospital, said in an interview with reporters: "The activity of 'people looking at the hospital and evaluating the style' entered the Shexian Hospital, which is of great significance to the hospital. Today, the representatives gave full affirmation and encouragement to the hospital, and also put forward a lot of valuable opinions and suggestions, the hospital will accept it with an open mind, and make immediate changes to simple problems; In the next step, the hospital will continue to adhere to the principle of serving the people, comprehensively improve the level of medical technology, make every effort to improve the ability of medical services, fully meet the needs of the people for medical treatment and health, and forge ahead for the creation of a tertiary hospital. ”