On the afternoon of April 24, Linghua of Phoenix Legend spoke out for those fans who bought pillar tickets at Changzhou Station with a long article, revealing deep sympathy and care between the lines. "A long month of waiting, in exchange for the big pillar in front of him, such an encounter, anyone will feel lost and helpless. Her words reveal a deep understanding of her fans.
Linghua resolutely said: "This encounter, we must defend our rights to the end!" Her voice was full of power, and her determination to fight for the legitimate rights and interests of fans can be seen. In order to make up for the regrets of fans, she generously reserved tickets for the Bird's Nest, hoping to "bring you a different weekend and find that lost happiness".
It happened on April 20-21, the Changzhou station of the Phoenix Legend's "Auspicious Ruyi" 2024 tour. However, some netizens posted a video saying that he spent 960 yuan to buy a ticket on Damai.com, but when he arrived at the scene, he found that he was sitting on a "pillar ticket", and the viewing effect was greatly reduced. In the video, a huge cement pillar appears in front of the camera, completely blocking the view.
The netizen said helplessly: "When I arrived at the scene, I found that I couldn't see anything, and the stage and infield were tightly blocked by that pillar." The whole performance, I was like 'eye to eye' with the pillar, which was really disappointing. Although the staff tried to help me coordinate the seats, in the end it was to no avail. I contacted Damai.com to ask for a refund, but was told that it was not eligible. ”
In response to the incident, Damai.com also quickly responded, issuing an apology on its official Weibo, saying that after on-site investigation, it has been confirmed that there is an occlusion problem, and is actively communicating with the affected viewers about follow-up matters. Thankfully, all refunds have now been completed.
This incident allowed us to see Linghua's deep feelings for fans, and also felt the sincerity of Damai.com to solve the problem. I hope that future performances can be more complete and bring a better viewing experience to the audience.