Ms. Li from Jinhua, Zhejiang Province, said that she spent 550,000 yuan to buy a Wenjie M9 model. As a result, after only four days of driving, this model could not be started. And, according to Ms. Li's description, the gears could not be hung in, and the seats could not be adjusted. It should be said that for Ms. Li, this is quite a heartwarming thing.
Ask the M9
After all, spending 550,000 yuan to buy a new car that is more popular nowadays is a happy thing. However, just four days after buying the car, there was a malfunction such as "it could not be started, the seat could not be adjusted", and so on, which was difficult for anyone to accept.
According to the Zhejiang TV textbook film and television channel "Xiaoqiang Hotline", after the incident, Ms. Li gave feedback on the official "exclusive service", and the other party asked her to restart.
But, sadly, this method doesn't solve the problem. So, the other party arranged for a maintenance master to come to the door. However, this did not solve the problem, which made Ms. Li angry.
Ask the M9
According to Ms. Li's description, the maintenance master said that a piece of data in the middle was missing, and as for the reason, it is not clear, it may be an electronic component. Then, the other party said to tear down the door and look at the plug.
However, Ms. Li disagreed with the removal of the door, considering that it was a new car. As a result, the other party said, "It's good to just check the plug." Then, Ms. Lu said that she was "fooled by him".
As a result, after the dismantling, it was not the reason for the plug, and the other party said that the doorknob would be removed. At this time, Ms. Li decisively refused. said that a whole bunch of issues cannot be involved.
Ask the M9
What is even more unexpected is that after the previous "maintenance", Ms. Li said that although the car can be opened, the seats cannot be adjusted, and the windows cannot be automatically closed.
In this regard, Ms. Li said that either she will be given a new car or a refund. In this regard, Jinhua Automobile City, the authorized user center of Wenjie, said that it has been communicating with customers, and there will be specific communication results.
At the same time, the customer service staff of the user center said that the problem would be verified. After verification, we will reply by phone.
Ask the M9
Obviously, if the situation described by Ms. Li does exist, then it is indeed an unacceptable problem. After all, 550,000 yuan is a lot of money, and it has only been open for four days.
However, we believe that as a responsible car brand, if the problem reported by users does exist, then Wenjie will properly solve the problem for users.
For example, the incident of the M9 suddenly losing control and crashing into the guardrail at high speed has also aroused the attention of Guangfa. After that, the official responded that the owner of the car was contacted as soon as possible after the incident, and cooperated with the traffic police department to investigate and deal with the accident.
Ask the M9
After a preliminary investigation, the display of various functions of the vehicle during the accident was normal, and the user misoperated the steering wheel and caused the intelligent driving to exit. The detailed cause of the accident is still under investigation, and the specific results of the official investigation shall prevail.
In addition, I think it is necessary to pay enough attention to such things as user feedback. On the one hand, the M9 is the flagship model launched by the current Wenjie, which has attracted a lot of attention in the domestic auto market as soon as it was launched.
According to official data, in March 2024, its monthly deliveries of new vehicles reached 6,243 units. For such a model as the M9, which has a relatively high positioning and price, this achievement is not easy.
Ask the M9
In my opinion, judging from the current sales performance, the M9 has the potential to become a rare hot-selling model in the segment. Therefore, the official should pay attention to the problem of user feedback and deal with it properly.
On the other hand, Chinese people currently attach great importance to the reputation and image of a model. Especially for a model like the M9 that has not been on the market for a long time, its image and reputation should be said to be stable.
In this case, if the M9 can maintain a good reputation and model image, then it will naturally be beneficial to open up the market.
Ask the M9
Therefore, considering the above two factors, I believe that for this matter, we should not be careless, and we should verify it as soon as possible, so that users can buy cars and users with confidence.
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