"In the face of neighborhood disputes and contradictions, we must be careful, patient, sincere, listen carefully, respond to everything, measure with footsteps, visit frequently, often enter households, and regularly return to visit the neighborhood disputes and conflicts that have been handled," said Xie Xiaoling, a member of the fifth grid of the Xinhuayuan community of the Steel Road Office. She gives full play to the advantages of being close to the masses, treats the trivial, difficult, and troublesome things of the residents as her own affairs, and insists on starting from the smallest, always active in the front line of serving the masses, and fulfills the responsibilities of the grid members with practical actions. She used the conflict and dispute mediation methods she summarized to create a new path of diversified mediation of conflicts and disputes.
1. Dredging the neighborhood feelings of residents with the spirit of "perseverance".
For such disputes, Xie Xiaoling takes herself as the intermediary link, with the spirit of "perseverance" and does not flinch in the face of difficulties, knows the reason, moves with emotion, and respects the opinions of each resident, in each communication, try to find a balance to solve the problem, and promote the residents to reach the same idea.
Mr. Tong in the community reported to Xie Xiaoling that the bathroom pipe at home was ruptured and leaking, and the floor of the living room had sunken, which was dangerous and uninhabitable, and Mr. Tong was very anxious. After learning of the situation, she rushed to Mr. Tong's house as soon as possible to appease the family's emotions, and then found the property company, and then contacted the water company, and then took the delivery of the house for a long time and needed everyone to repair it together as the entry point, and communicated with the residents of the entire unit. In order to be able to solve the problem as soon as possible, so that the residents can return to their normal lives. My colleagues and I, every night and wait for the residents to go home after work, Aunt Wang on the 6th floor is older, communication is a little difficult, in the case of Aunt Wang's consent, negotiate with her son, Brother Li on the 3rd floor is always emphasizing that the maintenance price is too high, difficult to accept, even if you buy vegetables in the supermarket, you will talk to Brother Li about the idea of processing, and find the center point of everyone's common reflection. Go back and discuss with Mr. Tong, the neighbors upstairs are also thinking about you and can properly cover the cost of your rental house. After several rounds of household consultations, the main pipeline rupture problem of Mr. Tong's house was solved through multi-party coordination, and Mr. Tong also moved back to his home smoothly. As the saying goes, "distant relatives are not as good as close neighbors", Xie Xiaoling used her own practical actions to interpret the "daily small things" of the masses as "major matters of people's livelihood", and eliminate the contradictions in the bud to the greatest extent.
2. Serve every resident with the enthusiasm of "mother-in-law's mouth and daughter-in-law's legs".
As the saying goes, "it is difficult for a clean official to break family affairs", during a daily inspection of the community, she heard a quarrel in the building after passing through the door of the building, she took three steps and made two steps to go upstairs quickly, just arrived at the door to see the daughter-in-law Ms. Zhang and her mother-in-law quarreling with red faces, and hurriedly stepped forward to persuade the two to temporarily pacify the two. When Ms. Zhang's mood calmed down, she asked again to understand, that day, it was because Ms. Zhang wanted to ask her in-laws for money for her daughter's interest class, but her in-laws said that there was nothing they could do at present, and Ms. Zhang was angry and quarreled with her in-laws, so the opening scene appeared. After understanding the situation, the grid staff first chatted with Ms. Zhang about the family's strengths and weaknesses. In the following days, I went into the house to patiently persuade and enlighten, and listened to Ms. Zhang's story that "every family has a scripture that is difficult to read". also informed Ms. Zhang's family and everything was prosperous by talking about human feelings, morality, and empathy. Ms. Zhang said that in the future, she will no longer be impulsive and communicate more with her in-laws. The mother-in-law also expressed her understanding that her daughter-in-law did not mean to do this to herself. Finally, after Xie Xiaoling's many times of communication and patient mediation, both the mother-in-law and daughter-in-law realized that the family had something to say, and when they got along in the future, they would put themselves in the shoes of the family, and the estrangement would be eliminated. Xie Xiaoling said: "When dealing with family conflicts, we should pay more attention to the emotions and privacy of the parties, and make subtle observations in order to better deal with disputes and contradictions." ”
The masses of residents have no trivial matter, and to manage the "trivial matters" of the masses well and satisfy the masses, it is necessary to temper a pair of "iron feet", forge a pair of "hard backbones", and earnestly "play the piano with ten fingers". Actively participate in the handling of the masses' urgent, difficult, and anxious matters, worship the masses as teachers, and learn from the masses simple and efficient experiences and methods in practice. Think about problems and make decisions from the perspective of the masses, find out what the masses think, hope and think, carefully record and summarize in a timely manner, and at the same time clarify the ideas and refine the measures, practice the ability to manage the "small", turn the "troublesome things" into "convenient things", and win the "like" of the masses.
Source: Political and Legal Committee of the Huimin District Committee