"Uncle, has your pension certification been processed?" "Auntie, it's been the season of catkins scattering recently, you should pay more attention, this is a catkins prevention knowledge brochure made by our community itself, you know." Next to the "Xinwen Bus" in the Jinsheng Ruiyuan Community of Hongqiao Community, community staff are asking elderly residents about the handling of pension certification, and publicizing the hidden dangers of catkins drifting and the prevention and identification of telecommunication fraud. For community service matters such as medical insurance payment, pension policy, and elderly allowance that residents are more concerned about, the staff has also sorted out the handling process and required information in advance, and explained them to residents one by one on the spot.
In order to improve the quality of convenient services and strengthen the construction of "five good communities", Hongqiao Community, Fuxing Street Street, Helan County, is guided by the needs of residents and based on the actual situation of the jurisdiction, explores and carries out a series of activities of "Xinwen Bus" into the community, extends the community service tentacles to the doorstep of residents, and realizes the "two-way running" of community residents.
"We have a large span of jurisdiction, the community is relatively scattered, some residents come to the community to do business, reflect that the community is too far, the location is too far to find, so we have created the brand of 'Xinwen Bus', in the form of mobile office, convenient for residents to carry out policy consultation, pension certification, water and electricity bill payment and other matters nearby, and constantly shorten the distance between the community and residents, reduce the trouble of residents to run around for business. Yin Chun'e, secretary of the Hongqiao community, said.
Every little thing in the community is a major matter related to people's livelihood. Hongqiao Community will combine meeting the needs of residents with grid service management, and solve the needs and demands of residents in the grid "zero distance" through the way of "Xinwen Bus" entering the community, so as to achieve the double improvement of service quality and work efficiency, and continuously enhance the sense of gain, happiness and security of the residents in the jurisdiction, showing the new image of community work and the new atmosphere of social governance in the new era.