Huawei's magnifying glass damage assessment has caused controversy, and 1 mm scratches are not warranted
On April 23, some netizens in Hebei exposed this matter. According to netizens, he bought a Huawei folding screen mobile phone, but he didn't expect that a black line appeared on the screen during the use of it. So he thought it was a quality problem, and came to Huawei after-sales, hoping that the official could warrant the phone.
But what I didn't expect was that Huawei's after-sales staff conducted a comprehensive inspection of the appearance of the mobile phone. Finally, with the unremitting efforts of the staff, they found a 1 mm scratch through a magnifying glass. Then the warranty was denied on the grounds of this scratch.
The reason is that if there are scratches, they assume that it is man-made, and if it is damaged, they cannot provide a warranty. If you want to repair it, then you need to pay a maintenance fee, but everyone knows that if you want to repair it, the maintenance fee is a sky-high amount. At this time, consumers will make it difficult, if you repair it, it is too expensive, and if you don't repair it, the mobile phone can't be used. The main reason for the refusal of warranty after sale is to save trouble.
Therefore, this netizen was very dissatisfied and posted this incident on the Internet to expose it, and at the same time, this matter was also reported by the media. For a time, Huawei was also caught in public opinion. After all, there are many people who don't like Huawei, so they took advantage of this incident to make all kinds of ridicule about Huawei for a while.
Some netizens said that everyone is just talking, but I didn't expect you to buy it. There are also many netizens who think that this is the mobile version of the lantern damage assessment. You can see more than 10,000 comments in the comment area, which are basically some bad voices.
And we can also see from Huawei's official that it clearly states that Huawei will refuse to guarantee if there are obvious scratches, bumps, water ingress, squeezing and other man-made damage. But this 1mm scratch, if you take the scratch to refuse insurance, is indeed a bit far-fetched. After all, it is obvious that this is not a bump, a little scratch, and daily use is inevitable.
It can only be said that this time it is really after-sales to blame, and Huawei really has to find a way to improve the after-sales service attitude. After all, such a big scandal is also a problem with this after-sales service. I also hope that Huawei will deal with this matter as soon as possible, so that consumers can rest assured when they buy it and do not have to worry about after-sales problems.