Recently, the China Tourism Academy released
2023 National Tourist Satisfaction Survey
Xiamen was selected as one of the top 10 cities in China for tourist satisfaction
Rank Nationwide Mae 3
The "May Day" holiday is approaching, in order to continue to give citizens tourists
Bring heart-warming journey service this afternoon
Xiamen travel agency service quality improvement work promotion meeting was held
Reviews from tourists
It is a direct test of the quality of tourism services in Xiamen
At the meeting, the city's travel agencies were called
Aim for the satisfaction of tourists
Standardize operation and improve service quality
Launched the QR code of "Xiamen Tourism Service Quality Evaluation".
Recently, the Xiamen Cultural Market Comprehensive Law Enforcement Detachment
The first quarter of 2024 was also announced
A list of travel agencies with the highest number of complaints
Let's take a look
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Travel with confidence! Improve the satisfaction of tourists
The comprehensive law enforcement detachment of the listed cultural market reported on the service quality of travel agencies in our city since the beginning of this year, and invited the public security detachment of the Municipal Public Security Bureau and Jiangtai Insurance Brokerage Company to give lectures and guidance on the law-abiding operation and safety management of travel agencies. The meeting required the city's travel agencies to follow the standard of "better and better, better in the best", take the good service of tourists as the starting point, take the satisfaction of tourists as the goal, further abide by the law and operate in good faith, improve service quality, strengthen safety management, maintain market order, and contribute to building a national tourism service benchmark city.
The meeting required travel agencies to further strengthen the quality control of tourism services, smooth the channels for tourist complaints, improve the complaint handling mechanism, collect tourists' opinions and suggestions in a timely manner, and properly handle tourists' demands.
The May Day holiday is approaching, in order to create a safe, comfortable and assured tourism environment, the Municipal Tourism Association issued the "Proposal for Civilized and Honest Management of the City's Tourism Industry" and the "Xiamen Rest Assured Tour" service brand line, calling on the city's tourism industry to strive to practice the commitment of "Rest assured to travel in Fujian and be satisfied in Xiamen", so that tourists who come to Xiamen can eat at ease, live comfortably, have fun and buy at ease.
Here comes the instant evaluation of the quality of service
The evaluation of tourists is a direct test of the quality of Xiamen's tourism services. At the meeting, the Xiamen Municipal Bureau of Culture and Tourism launched the "Xiamen Tourism Service Quality Evaluation" QR code, which can comprehensively and real-time collect feedback from all walks of life and tourists on Xiamen's tourism services.
Friends can scan the code in real time during the trip to evaluate the various tourism services they have come into contact with, which will help relevant departments to better improve services, optimize the environment, and bring a more comfortable, convenient and satisfactory tourism environment. At the meeting, the service quality of Xiamen travel agencies since the beginning of this year was also reported.
Publish a list of the top travel agencies with the highest number of complaints
In accordance with the provisions of the Regulations on Travel Agencies, the Detailed Rules for the Implementation of the Regulations on Travel Agencies, and the Measures for the Handling of Tourism Complaints, the Xiamen Cultural Market Comprehensive Law Enforcement Detachment hereby announces the list of travel agencies with the highest number of complaints in the first quarter of 2024:
1. Xiamen Luyi International Travel Service Co., Ltd
（许可证编号：L-FJ-110868）
2. Xiamen E-Enterprise Travel International Travel Service Co., Ltd
（许可证编号：L-FJ-110869）
3. Xiamen Tianyi Travel Agency Co., Ltd
（许可证编号：L-FJ20354）
4. Xiamen Huanxi Journey International Travel Service Co., Ltd
（许可证编号：L-FJ20475）
5. Fujian Little Squirrel International Travel Service Co., Ltd
（许可证编号：L-FJ-110215）
6. Xiamen Huicheng Travel Agency Co., Ltd
（许可证编号：L-FJ20404）
7. Fujian Pengyou International Travel Service Co., Ltd
（许可证编号：L-FJ20410）
8. Xiamen Dream HNA International Travel Service Co., Ltd
（许可证编号：L-FJ-110742）
9. Xiamen Huanyuyou International Travel Service Co., Ltd
（许可证编号：L-FJ-110966）
10. Xiamen Xiaweiyi International Travel Service Co., Ltd
（许可证编号：L-FJ-110176）
The complaints received by the above-mentioned travel agencies mainly involve disputes over refund of travel deposits, disputes over refund of canceled trips, disputes over failure to inform in advance of holiday fee increases, disputes over the collection of insurance premiums without prior notice, inconsistencies between the contract itinerary and online publicity, inconsistency between the actual itinerary and the contract, failure to meet the agreed standards for services, suspicion of increasing shopping spots or self-paid items, excessive stay in shopping stores, and disputes over return of travel shopping.
The Xiamen Cultural Market Comprehensive Law Enforcement Detachment reminds citizens, tourists, and travel agencies to give priority to travel agencies with fewer complaints, good service, and high reputation to participate in or cooperate. If you encounter problems during the trip, you can call the "0592-5688090" Xiamen tourism service hotline, which will respond to the demands of tourists as soon as possible, so that your journey is reassuring, comfortable and warm.
The garden on the sea, the joy of Xiamen
The May Day holiday is approaching
Xiamen cultural travelers are in action
You are invited to come to Xiamen to experience
Warm service, good journey
Editor: Li Chuxuan
Editor in charge: Chen Qinzhu
Editor: Peng Jun