In Jinan, a city full of warmth, there is such a group of people, they are in ordinary positions, writing extraordinary, interpreting responsibility with action, they sweat like rain on the front line of work, "winter disease and summer treatment" busy maintenance, just to protect the warmth of the city in winter, they are the heating housekeepers of Jinan Heating Group, which belongs to Jinan Energy Group. As a member of the heating housekeeper, Chen Chen bowed down, in the heating season, he was able to stand up at the critical moment, minor injuries could not get off the line of fire, and successfully completed the heating service guarantee task of the previous heating season, and was called "warm guardian" by the residents.
Chen Chen is the squad leader of the first central heating station of Jinan Heating Group Hekang Company, responsible for the heating service guarantee of more than 400,000 square meters of heating area and more than 3,700 users in the Dikou Road area. Most of the old communities under his jurisdiction have complex pipe networks, difficult management and maintenance, and serious problems such as aging and corrosion of pipelines. In the face of these problems, Chen Chen immediately began to lead the team to devote himself to the maintenance of equipment in the jurisdiction, the maintenance and maintenance of pipelines, the upgrading and transformation of heat exchange stations and heating pipe networks, and the maintenance of equipment. "Heating is a systematic work, every link can not be sloppy, if the non-heating season 'lazy', to the heating season many work is difficult to carry out smoothly. Chen Chen said. He treats his work seriously and responsibly, grasps every key detail, does not let go of a hidden danger, does not miss a piece of equipment, ensures that every work is in place, and lays a solid foundation for the heating season.
"Hello, I am the heating housekeeper of our community, this is my business card, if you have any questions, you can call me at any time, you can add my enterprise WeChat, what is convenient to contact. Chen Chen took advantage of the non-heating season to walk into the community, take the initiative to provide door-to-door service, understand the user's demands, popularize heating knowledge to users, and patiently answer users' questions about whether the heating is not hot, how to exhaust and other heating-related questions. Because there are many old communities in the jurisdiction, he often needs to climb up and down, and he is busy all day, with about 20,000 WeChat steps, and he has worn out many pairs of shoes in a year. His conscientious and responsible attitude and attentive and thoughtful service have been widely recognized by the residents of the jurisdiction.
In December last year, Jinan ushered in a cliff-like cooling weather, and Chen Chen was busy from 7 o'clock in the morning, inspecting equipment, measuring temperature at home, and cleaning the filter...... Although the weather was cold, the clothes inside were soaked with sweat and soaked the waist support around the waist. Chen Chen said: "My back injury is an old problem, not in the way, when I was a soldier before, I was injured in an accident and suffered a little damage to my waist, which was also the sequelae left at that time." Although the doctor told him to pay attention to rest and not to overwork, Chen Chen did not hesitate to choose to fight side by side with his colleagues in the face of the cold wave.
Chen Chen said that every heating season is the most testing time for them, the weather is cold, the problems reported by users are more concentrated, it is normal to answer dozens of calls a day, and it is common to be busy and only eat one meal a day. At the busiest time, colleagues in the team did not go home for more than ten days. Chen Chen introduced that in the last heating season, there were many old communities in his jurisdiction, and there were also some problems such as pipe bursts and water leakage in some old heating pipe networks. In addition, due to the poor sealing of the windows of some old buildings, the building is not designed with an insulation layer, and the heating is not high. In response to these problems, Chen Chen will publicize the strengthening of protective and thermal insulation measures to residents through community owners, heating service groups and door-to-door visits, and remind residents to seal doors and windows to avoid temperature loss to the greatest extent.
Last year, Aunt Li, a resident of No. 171 Dikou Road, asked Chen Chen for help. Chen Chen checked at Aunt Li's house and found that Aunt Li's window was leaking badly. "Aunt Li, let's help you put a seal on the window, so that you can keep it warm. After Chen Chen applied the seal, he checked the other heating facilities of Aunt Li's house to make sure that everything was in order before going to the next user's home with peace of mind. Aunt Li said: "Xiao Chen is very serious about his work, the young man is also good, the service attitude is good, he tries his best to help me solve any difficult things!" Chen Chen is not only a heating housekeeper, but also a caring person of the residents, and his professionalism and selfless dedication have won the trust and praise of the residents.
As a veteran, Chen Chen tempered his indomitable will and rigorous and meticulous work attitude in the army, and after taking off his military uniform, Chen Chen still shines in the heating industry, using his own efforts to send warmth to thousands of households. In this upcoming Labor Day, they sweat in their ordinary posts and leave the most beautiful figures of workers with hard work.
Reporter: Zhang Chengdi Proofreader: Gao Xin Editor: Zhao Xiaoxin