In order to further improve the level of marriage registration services, on the basis of the first "companionship" registration service model launched in 2023, on this year's "May Day" Labor Day, the Huangpu District Marriage (Adoption) Registration Center launched the "marriage butler" service model. "Marriage Butler" adheres to the work concept of "active assistance and front-line service", combines the needs of the masses and reflects problems, carries out "face-to-face" and "one-to-one" full-process tracking services, implements "one thing at a time" with heart and affection, and promotes Huangpu marriage registration service to a new level with warm and loving service.
Be a good "intimate wedding housekeeper"
Take the initiative to discover the needs of the service, intervene in a timely manner to carry out services, from the number picking, copying materials, self-service all-in-one machine information registration, to the use of self-service photo machines, waiting for the number, registration and other links, there are "marriage butlers" to accompany and help, so that the registration process is smooth and unimpeded. Once there is a policy problem, the "marriage housekeeper" will patiently explain and answer questions for the public.
Be an "efficient marriage housekeeper"
Focus on the problems of the masses, take "one thing to supplement the certificate" as the starting point, take a step forward, and use the "business-to-business" method to obtain marriage archives for the people who are inconvenient but do need to supplement the certificate, and efficiently solve the problem of the difficulty of the masses in supplementing the certificate.
Be a "warm-hearted wedding housekeeper"
For the disabled, the elderly and other special groups, open a "green channel", arrange special personnel to help throughout the process, and use thoughtful and warm services to make the masses who come to the center to do things satisfied.
On May 1st, 8 couples experienced the "marriage butler" service, they said, "From the moment we stepped into the center, the 'marriage housekeeper' with a logo hat accompanied and guided us how to submit information, fill in information, etc., telling us what to do in the first step, what to do in the second step, the service is patient and meticulous, the attitude is kind and enthusiastic, and I feel very good!"
In the certificate awarding link, the "marriage housekeeper" recorded the wonderful moment of the newlyweds making their vows with a Polaroid, and used the flash of the moment to love Huangpu, recording the happiest moment in their lives. The newlyweds can also paste the photos in the "Huangpu Wedding Travel Landmark Memorial Book" as a souvenir, and the registration process is full of ceremony. After the certificate was issued, the "marriage housekeeper" also sent sincere blessings to the newlyweds.