Recently, some netizens posted a complaint about "Nest" on the "Woodpecker Complaint_315 Complaint_Complaint and Rights Protection_China.com's Consumer Service Platform", which is as follows:
Request for return of clothes for return and refund of Hive Nest Laundry - Woodpecker Complaint Platform
On March 24th, I placed an order to send two pieces of laundry from the Hive Nest Mini Program, and sent them on the 24th on the same day, and the 25th showed that the courier had arrived at the washing and care center. It has been displayed to be washed and cared for, and no feedback questions and information have been received during this time, and I contacted customer service on April 1 to reply that it will be washed within 1 to 7 days. In the state of waiting for washing, on April 15, I asked the customer service again (at this time, it has been 20 days since the express arrived at the cleaning center) The customer service replied that it was still in the state of waiting for washing and care, and I was afraid that the clothes would be lost. Asking customer service has been perfunctory for me, making me wait to transfer several human customer service are all the same perfunctory words. If you don't have a bad attitude, you can't solve the problem and you can't make a complaint Ignoring the customer's demands and not solving the problem, during the period, the Hive Hive customer service called and said that it would be solved, and it was also perfunctory, and I did not make substantive actions. At this time, it was only two days away from sending my clothes, which was enough for a month. Hive Nest Cleaning has been perfunctory, and I haven't given me an answer. Hive Hive does not give accurate information on the condition of the clothing. Request an immediate reply and deal with the result!And send the clothes back and compensate before 18 o'clock on April 25 at the latest!
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