Behind the controversy caused by the sharing of massage chairs in tertiary hospitals, there is a trend, and it also tests hospital management

Recently, "40% of the waiting area of a tertiary hospital in Shanghai is shared massage chairs, and the limited waiting environment is crowded" has caused heated discussions on the Internet. It also reflects that some hospitals may have certain misunderstandings in the setting and management of shared facilities.

Editor|Zhao Xiaohua

来源|看医界(ID:vistamed)

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Recently, "40% of the waiting area of a tertiary hospital in Shanghai is shared massage chairs, and the limited waiting environment is crowded" has fermented on the Internet and caused heated discussions. Some netizens believe that it is not appropriate to share massage chairs into the hospital, in addition to crowding space, there is also a hidden danger of cross-infection.

According to media reports, at present, the hospital has dismantled the massage chairs overnight and replaced them with regular metal row chairs, and the number of chairs after replacement has increased by 14% compared with before.

This is not the first time that the admission of shared massage chairs has caused controversy, and last year, a hospital in Jiaxing, Zhejiang Province was exposed to the waiting room full of massage chairs, which was complained by patients that it was inconvenient.

Behind the "massage becomes torture, and the massage chair is annoying", it also reflects that some hospitals may have certain misunderstandings in the setting and management of shared facilities. How to truly transform the application of shared facilities into a boost for the development of the hospital may be the key to the future efforts of the hospital.

Shared wheelchairs, shared companion beds, shared kitchens...... Going to the hospital or trending

It is understood that the hospital has a rich variety of shared facilities, although individual facilities may be over-commercialized to make the patient experience poor, but the introduction of reasonable and humanistic care of the shared convenience service facilities can not only reduce the cost of the hospital, but also improve the patient's medical experience, enhance the patient's trust and satisfaction with the hospital, and enhance the hospital's brand image, and promote the development of the hospital.

It is reported that in order to meet the medical needs of patients and facilitate the smooth medical treatment of patients with mobility impairments, from January 2024, the Affiliated Hospital of Guilin Medical College will introduce a third-party shared self-service wheelchair service, which completely solves the problems of cumbersome wheelchair rental process and difficulty in returning wheelchairs in the past. Moreover, the hospital has multiple borrowing and returning points, which can be returned at the same time, which is as convenient as a shared motorcycle.

Earlier, in January 2018, Suzhou Municipal Hospital North District also launched a shared wheelchair specially designed for patients, which can be used by patients and their families at will by simply scanning the QR code.

In addition to meeting the medical needs of people with reduced mobility, how to reasonably solve the problem of accompanying beds for accompanying family members is also a difficult problem in the management of many hospital wards. The hospital represented by Fuyun County People's Hospital has effectively met the needs of inpatients' families for night escort through "shared companion beds".

It is reported that the "shared companion bed" is a dual-purpose, the bed cabinet is one, folded and put away to become a bedside table, and the spread is the companion bed, and the patient's family does not need to bring their own bed, which can solve the problem of rest. This not only improves the utilization of room space, but also improves the satisfaction of patients and their families.

In addition to the more common shared wheelchairs, shared companion beds, shared power banks, etc., some hospitals have launched "shared kitchens" with ingenuity.

In March this year, according to the official WeChat message of the Second Affiliated Hospital of Guangdong Medical University, as the first "shared kitchen" in Zhanjiang, the "Party-Masses Heart-to-Heart Shared Kitchen" can provide free self-service kitchen services for hospital patients and their families.

According to reports, the shared kitchen is a popular project jointly built by the government and the Second Affiliated Hospital of Guangdong Medical College, with a kitchen area of about 42 square meters, divided into 7 operation rooms such as cleaning and cooking, equipped with 7 sets of kitchen utensils, equipped with induction cookers, rice cookers, woks, etc., the internal design is based on the principle of no open flame, smoke exhaust is not straight, and fire fighting facilities are complete, and the entire cooking space is safe and comfortable.

Medical equipment and hospitals can also be shared

Through the sharing model, it can not only improve the medical experience of patients, but also promote the balanced distribution of resources within the hospital, reduce the cost of hospital management, and promote the sharing and collaboration of medical resources.

It is understood that in the past, there were two major problems in the purchase of medical equipment by hospitals: one was that the purchase of high-end medical equipment could not be purchased due to the large amount of investment and high risk; and the other was the purchase of multiple identical medical equipment in the same department, resulting in low utilization rate or even waste of medical resources.

To this end, General Technology Panjin Liaoyou Baobaohua Hospital established a medical equipment sharing center in 2019. According to the hospital's official WeChat, the hospital purchased and kept the equipment that was clinically necessary and infrequently used by the sharing center for borrowing from all departments of the hospital, which not only facilitated medical treatment, but also saved money.

Different from Liaoyou Baobaohua Hospital, according to the image network, in October 2021, Dengfeng General Hospital, as the only close medical community in Dengfeng at that time, with the consent of the medical insurance department, realized the sharing of large-scale equipment of the member units of the General Hospital, that is, the township health center can share the large-scale equipment MRI and CT examination of the General Hospital, and the fee is implemented according to 90% of the current county-level service price.

As a pathfinder of the shared medical industry in China, the whole medical mall from Hangzhou, Zhejiang Province is also the first medical mall in the country, which can provide shared services such as testing, pathology, ultrasound, medical imaging, medical technology departments, pharmacies, and operating rooms for other medical institutions settled in the country. In other words, medical entrepreneurs can "settle in" without heavy investment.

Sharing promotes the development of hospitals, and standardized management is the key

In fact, whether it is for medical institutions, patients or third parties, "sharing" is a win-win result for all parties. On the one hand, through the sharing model, patients can enjoy comfortable medical services, and on the other hand, hospitals can use the sharing of resources to give full play to their greater potential, improve the medical experience of patients, reduce costs and increase efficiency.

Taking the shared kitchen as an example, Zhuang Yiqiang, director of the management center of Guangzhou Ailibi Hospital, said in an interview with Life Times that the construction of a shared kitchen in the hospital is a good thing for patients and hospitals. It is of great significance for the hospital to improve the patient's medical experience and improve the competitiveness of the hospital by having the opportunity to eat "home-cooked food" frequently, which is of great significance to improve the patient's condition and recovery.

However, in his opinion, shared kitchens do not have to be standard in all hospitals. If the number of patients who come to the hospital is mainly in the severe, acute, or local areas, the demand for shared kitchens is relatively low, while if the patients with chronic diseases, convalescent conditions, or patients from other places are the main patients, the hospital can consider whether it is necessary to add a shared kitchen based on the actual situation.

The key to opening a shared kitchen is to standardize management. Zhuang Yiqiang emphasized that the hospital is not a professional catering institution, and the opening of a shared kitchen should first consider the problem of hygiene, and how to maintain hygiene, eliminate food contamination, poisoning and other problems, and must make the plan detailed and practical; Of course, the implementation of the hospital is only one part of the promotion of the shared kitchen model, and government guidance, patient contribution, and private support are equally important.

The same applies to other shared facilities in hospitals.

In addition, in response to the problem of how to realize intelligent management of hospitals, Liu Weidong, a well-known neurosurgeon who has built the first public shared hospital platform in China and is proficient in modern hospital management, and Liu Weidong, general director of Shanghai Donglei Brain Hospital Group, also said that it is to let professional people do professional things. (This article is published by "Seeing the Medical World", and reprinting must be authorized, and the author and source should be indicated at the beginning of the article.) ）