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Preface
An incident in which flies were found in an online purchase of dried sweet potatoes recently aroused widespread concern in Kunming, Yunnan Province.
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Video source: Country + Community
It is reported that a female consumer bought three bags of dried sweet potatoes at an online store.
Unexpectedly, when eating, it was found that there were flies in one of the bags.
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The woman immediately contacted the merchant, hoping to get a proper solution.
However, she was met with a proposal of 2 yuan for compensation from the merchant, which caused her strong dissatisfaction.
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After the incident,
The woman expressed her dissatisfaction with the merchant's handling attitude: "If he just apologized and didn't say 2 yuan in compensation, I wouldn't be so angry." ”
She believes that food safety issues should not be dealt with only in terms of symbolic small compensation.
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"This kind of problem occurs in the entrance of things, and it is too irresponsible to say that the compensation of 2 yuan is too irresponsible. ”
After the merchant proposes a refund solution, due to the distrust of the merchant,
She chose not to refund or accept compensation, but instead made a formal complaint to the platform.
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In terms of social repercussions, this incident has aroused heated discussions among many netizens on the Internet.
Most people criticize the business's flippant attitude towards food safety issues.
As soon as the topic was posted on the Internet, tens of thousands of comments flooded into the comment area
Let's take a look!
Who does I look down on with 2 yuan in compensation [covering my face]
The flower cake I bought was moldy, and I ate a bite. Complaint 12315 has been pending for two months and has not yet been dealt with
The most annoying thing is that when there is a product quality problem, I say that I will make up the price difference for you, who do you look down on?
It's better to complain to the platform than two yuan, who understands this truth
I'll give 4 pieces and ask the merchant to eat
Personal opinion
As a netizen who has long been concerned about consumer rights and food safety,
I am very concerned about the incident in Kunming, Yunnan Province, where a woman found flies while shopping online for dried sweet potatoes.
This situation is really unacceptable, especially when it comes to our food safety,
Every detail should not be overlooked.
First of all, food safety is the foundation of life safety.
As consumers, the most basic expectation we have when buying any food product is that it is safe and harmless.
This is not only about personal health, but also about public health.
For merchants, it is their basic responsibility to provide safe and hygienic products.
In this woman's case, the merchant initially offered only a symbolic compensation of $2, which was obviously completely insufficient.
This way of dealing with it not only fails to reflect the sense of responsibility that the merchant should have,
On the contrary, it may leave consumers with the impression of not paying attention and perfunctory.
It is true that the merchant subsequently proposed a solution for refunds,
But it's too late, and once trust is lost, it's very difficult to regain it.
In addition, this incident also reflects the challenges and responsibilities of e-commerce platforms in handling consumer complaints.
The platform needs to pass strict merchant entry audits, product quality control and efficient customer service.
to ensure that the rights and interests of consumers are not infringed.
Only by establishing a transparent and fair handling mechanism can we truly win the trust and support of consumers.
Finally, I hope that all consumers can be like this lady when they encounter similar problems, and they are not afraid of difficulties and have the courage to speak out.
At the same time, I also hope that all businesses can learn from this, not only to solve problems,
It is also necessary to fundamentally improve the quality of products and services.
Only in this way will our market environment become healthier and the rights and interests of consumers can be truly protected.
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