On April 17, the joint investigation team was stationed in Chongqing Gas, and the results of the investigation finally came out - the problem of overcharging and overcharging of Chongqing gas fees: true!
This is not any gossip, it was reported by CCTV News, and the Chongqing Municipal Joint Investigation Team has verified it, and this thing is really true!
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Let's talk about the ins and outs of this matter first
Recently, everyone's ears have been calloused by the name of Chongqing Gas Group, but now they are really on the big deal! Citizens reported that they were overcharged for gas bills, and the joint investigation team was stationed in the investigation for three years, but they did not expect this to be the case.
Let's take a look.
Mistaken copying, illegal estimation
This matter caused a big stir in the Shapingba Branch of Chongqing Gas Group. Manual entry errors, non-occupancy estimation errors, and long-term non-entry meter reading caused by ladder price charging problems, these are all wrong and must be changed!
The gas billing cycle is confusing
It's also a headache. Some users can read the meter for as long as 13 months, who can stand this? Also, the billing cycle of the same community, some 7 days, some 83 days, this is not clear?
The price policy is not implemented in place
It's a bit of a disturbance. For example, a public rental housing tenant in Shapingba did not read the meter for 3 years and 3 months, and read the meter at one time when checking out, with a gas consumption of 943 cubic meters, and an overcharge of 237.55 yuan, which must also be investigated!
The organization of the meter change work is disorderly
Backward technology and chaotic data are also a big problem. A small area in Jiangbei changed the smart meter, and the system was entered after the change, and the time difference in the middle, the gas consumption was superimposed, and the cost was naturally high.
Insufficient workforce
Meter readers are not well managed, which is also a big problem. Some meter readers have to be responsible for nearly 8,000 households alone, can this not be wrong?
Internal supervision and management are not in place
This matter must also be mentioned. The duties of business review and supervision and management were not performed well, problems were not found in a timely manner, and corrections and corrections were not in place.
Solution
Chongqing has instructed gas companies to refund the full amount, and 14 cases of violations of laws and regulations have been opened for investigation. Che Dechen, chairman of the Chongqing Gas Group, has been dismissed from his post, and the working group has also settled in the Chongqing Gas Group to begin a thorough investigation and rectification.
Netizen attitude
Although there was a lot of uproar, Chongqing's attitude and speed of handling are still worthy of praise. They did not shy away from the problem, but faced it head-on and acted quickly, which shows that they attach importance to the interests of the common people.
But there are still a lot of netizens who are still not very satisfied!
Some netizens also suggested that the whole country should be thoroughly investigated!
Some people also questioned: Doesn't it have anything to do with the watch running fast at all?
At last
Of course, this incident also reminds us that no matter what the company is, we must put the interests of the people first. If something goes wrong, it must be solved seriously, and it cannot be perfunctory. At the same time, we ordinary people must also be vigilant, and when we encounter problems, we must reflect them in a timely manner and safeguard our legitimate rights and interests.
It is hoped that Chongqing Gas Group can learn the lessons of this incident and do better in service and management in the future. After all, the satisfaction of the people is the best reputation of the enterprise.
Well, that's all for today!
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Photo: Xiao Youyou's life diary
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