Xiaomi SU7 owner: Ten days of rights protection, mentality collapsed.
Ten days ago, a Xiaomi SU7 that "lost paint without picking up the car" was on the hot search, and Ms. Mo, the owner of the car in Shenzhen, embarked on a long road of rights protection. Ten days later, on the 17th, Ms. Mo, the owner of the car, posted that her mentality collapsed, she couldn't stand the toss, and she had no choice but to collect the car.
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The Xiaomi Mi Su7 is a good car for the following reasons:
Actually, the Xiaomi Su7 is a good car. Why do you say that, the videos on the Internet that broke down within an hour of picking up the car and breaking down a few days after picking up the car are now not visible on the Internet. What does this mean?
First, it shows that these faults were quickly solved by the manufacturer.
Second, since it has been solved and the owner is satisfied, the video will naturally disappear.
Kudos to Xiaomi's after-sales service.
The paint of the new car will fall off before it arrives, and the compensation plan is unacceptable.
Looking back on the whole incident, Ms. Mok's plight is undoubtedly sympathetic. Before the new car arrived, it encountered the problem of paint peeling, which was caused by the car company itself in transportation, which was unacceptable for most car owners.
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The compensation plan proposed by Xiaomi, whether it is 5,000 points for paint repair or compensation of up to 20,000 points, failed to meet Ms. Mo's requirements for replacing a new car. Faced with such an attitude, Ms. Mo chose to defend her rights, however, the process was full of hardships.
The road to rights protection is very difficult, and Shenzhen and Beijing play ball.
Ms. Mo first reported the case to Shenzhen, but was told that she did not have the authority to deal with it and needed to report it to the regulatory authority where the merchant was registered. Subsequently, she complained to the department where the headquarters of Xiaomi in Beijing is located, but Beijing responded that the balance payment was collected in Shenzhen and should go to Shenzhen to complain, and then the platform showed that the processing had been completed. Such an encounter made Ms. Mo feel that she had no way to defend her rights, and her mentality gradually collapsed.
The time cost of defending rights is high.
In this rights protection turmoil, we have seen the helplessness of consumers. For consumers, protecting their rights not only requires a lot of time and energy, but also needs to face various prevarications and delays due to multiple factors. For merchants, it seems that there is always a whole department to deal with consumer complaints and rights protection, which makes people sigh at the confidence of large households.
Mobile phone holders, sunscreen glass, and makeup mirrors are still very practical.
In the end, Ms. Mo chose to give up defending her rights and had no choice but to collect the car. Although the new car unfortunately suffered a small episode of paint loss during transportation, fortunately, the mobile phone holder position is properly reserved, and the thoughtful design such as sunscreen glass and makeup mirror still makes this car full of practicality and convenience.
People and vehicles are one, discover more beauty, and the corner is a surprise.
At the same time, I hope that Ms. Mo can pay attention to safety in driving in the future and learn to integrate people and vehicles. Life always needs to go on, and there are more beautiful things waiting for her to discover on the way forward, and may every corner of life be full of surprises and beauty.