In the past year, the South Bank Real Estate Registration Center has actively promoted the digitalization and modernization of services, governance systems and governance capabilities, and built a convenient and efficient digital service model.
Customized and developed a new big data intelligent monitoring system, to create a set of "multi-screen display, self-service, paperless office" in one of the information registration service hall, Nan'an real estate registration center continues to plug in the real estate registration business "digital" wings, the service focus continues to shift to the online, so that the service of the enterprise masses has become "clear", the digital development results step by step into the actual effect of public service.
The digital LCD screen "lights up" the progress of the service
"It's almost time, the registration process has been completed, and then we are waiting for the certificate. Recently, standing in the lobby on the first floor of the South Bank Real Estate Registration Center, looking at the large digital LCD screen in front of him, Gao Xiaorong was full of joy and kept reminding his family beside him. The links to be experienced in handling the real estate registration business, how long each link takes, and which link the process goes to, these details are only clear to the staff before, and the masses of enterprises are always at a loss.
This year, the South Bank Real Estate Registration Center moved to a "new home", and the two huge digital LCD screens in the hall made the eyes of the business people who came to do business shine. The reporter saw at the scene that the digital LCD screen presented the progress of the whole process of business acceptance, review, payment, and certificate collection in the form of graphics, text, and numbers on the large digital LCD screen, so as to facilitate enterprises and the masses to grasp the progress of the business in a timely manner and better meet the needs of enterprises and the masses.
In addition to the flow of people in the hall at each time of the day, the amount of business processing, and the average processing time of the day, the content displayed on the digital LCD large screen is also the average processing time of the day. The relevant person in charge of the Nan'an Real Estate Registration Center said that such clear and clear data shows that it provides data analysis for window management, dynamically adjusts the window ratio, and avoids problems such as overheating, uneven busyness and disorder of window business, and comprehensively improves the efficiency of window services.
In addition, the public can also receive SMS reminders in time in the payment process through the contact information reserved in advance, "the combination of multi-screen display and SMS notification in the hall makes the progress information clearer and the reminder more timely, and creates a relatively quiet environment for silent calling while achieving accurate service." The person in charge added.
"Paperless" acceptance innovative service model
In addition to silent calls, the South Shore Real Estate Registration Center has also achieved "paperless" services. In the comprehensive service hall on the first floor of the South Bank Real Estate Registration Center, 31 reception windows are in good order, and each window is equipped with an electronic signature and approval screen for real estate registration.
"When the masses of service enterprises handle business at the window, they do not need to submit copies of various certificates," Li Jiajia, a staff member of the window, told reporters that the real estate registration application and the simplified version of the transaction contract can replace paper documents through electronic signatures, generate electronic files, and realize the real "paperless" in the handling process, "This not only facilitates the masses of enterprises, but also greatly improves the efficiency of service." ”
In addition to saving paper, the electronic signature and approval screen of real estate registration can also accurately carry out face recognition. It is understood that this technology can "show its talents" in identity verification, data collection and other aspects. With the help of informatization, the South Bank Real Estate Registration Center has opened a new "paperless" office model, which reduces the error and time consumption of manual identity verification, and the real estate registration has been accelerated.
One ID card does one thing. In the eyes of the broad masses of service enterprises, the "paperless" registration service model of the Nan'an Real Estate Registration Center has greatly changed the "outdated impression" of a large number of service materials and a long period of time.
Self-service area makes service "one-stop"
In the renovated Southbank Real Estate Registration Center, there is another area with a sense of technology, and that is the self-service area.
The reporter saw at the scene that day that Zhang Bin, a member of the public, was using the real estate registration self-service inquiry printer to handle business. Put in your ID card, "swipe your face" for authentication, and follow the prompts...... In less than 2 minutes, a brand new certificate of registration of immovable property was printed. "Our self-service inquiry machine is connected to the whole city, and I can find it on the machine when I buy real estate in any district or county in Chongqing. The relevant person in charge of the South Shore Real Estate Registration Center said that with the self-service inquiry machine, the public will greatly reduce the time of queuing at the window to inquire and print.
3 self-service inquiry machines, 2 self-service machines, in the self-service area, the public and enterprises only need to swipe their ID cards, they can self-service inquiry, self-service printing of real estate registration certificates, and can also track and query the progress of business processing in real time through the business number, intuitively and conveniently understand the service guide of various registration services. The person in charge said that the self-service inquiry machine was also deeply deployed to the self-service points in the five major areas of the South Bank, basically realizing the full coverage of the query and printing of real estate registration information in the South Bank District, and the self-service used digital means to truly realize "let the information run more and the enterprise masses run less errands".
The self-service "one-stop" service reduces the gathering and waiting time of the enterprise masses at the inquiry window, and brings a convenient, efficient and heart-warming service experience to the enterprise masses. "We have always taken solving practical problems for the enterprise masses, promoting the implementation of real estate registration reform measures, and better serving the enterprise masses as the direction and goal of real estate registration reform. The person in charge said that in the future, the South Bank Real Estate Registration Center will continue to promote the digitization of registration services, continuously improve the quality and efficiency of services, and make the enterprise people more assured and satisfied.