"Liu Qiangdong" live broadcast with goods: the number of views exceeded 10 million in half an hour, and the goods were shipped out of the warehouse in half an hour

"Long time no see, I'm your old friend Liu Qiangdong......" At 6:18 pm on April 16, the image of Liu Qiangdong, the founder and chairman of the board of directors of Jingdong, "Brother Dong" appeared in the live broadcast room of Jingdong Home Appliances and Jingdong Supermarket at the same time.

The first live broadcast of "Procurement and Sales Dongge" AI digital human

"Sitting here today, I have to sigh that time flies so fast, and in a blink of an eye, JD.com has been established for more than 20 years. When JD.com first started e-commerce, online shopping was just emerging, and there were very few products to choose from, and there were many fakes and inferior goods. I founded JD.com to make the goods you buy convenient, fast and cheap, and to ensure the quality of the products. After a simple 5-minute warm-up, the Dongge digital person quickly started bringing goods, and did not talk too much about his personal life and opinions.

According to Jingdong Supermarket, the number of viewers in the live broadcast room exceeded 10 million in 30 minutes, and the number of views in the live broadcast room exceeded 20 million in the past 1 hour, and the average stay time of users during the live broadcast reached 5.6 times the daily average. Within 40 minutes, the overall order volume of the live broadcast room exceeded 100,000.

During the live broadcast, 13 products were explained by Dongge's AI digital human, and the overall order volume increased by 7.6 times compared with last Sunday, and the turnover of Jingdong Supermarket's "10 billion agricultural subsidies" increased by 5.7 times compared with last Sunday.

This is also the live broadcast debut of "Liu Qiangdong" on Jingdong APP. In the warm-up video released by JD.com,"Liu Qiangdong"Introduce himself as JD.com's YanxiAIdigital human,In the live broadcast room,Liu Qiangdong's digital human products include Hisense air conditioner、Skyworth TV、Blueberries、Milk、Corn and other daily necessities。

According to the reporter's observation in the live broadcast room, Liu Qiangdong's digital person is indeed quite similar to a real person: whether it is his appearance or voice tone, they all imitate Liu Qiangdong's habits, but many netizens still commented that it was too blunt, and many netizens shouted to Jingdong and asked Liu Qiangdong himself to go on the broadcast in person, "The copycat version of Dongge still lacks some feelings." ”

Liu Qiangdong's participation in the live broadcast this time is mainly to further warm up JD.com's content ecology and short video creation. According to Tianyancha's intellectual property information, recently, Jingdong has applied for the registration of trademarks such as "Lao Liu Special Field", "Youjing Home Products" and "Round Head Price", and the international classification involves advertising sales, clothing, shoes and hats, etc., and the current trademark status is pending substantive examination.

On April 10th, Jingdong announced that it would enter the short video game in a big way, investing 1 billion cash and 1 billion traffic as rewards, but compared with Taobao's Li Jiaqi and Douyin's Dong Yuhui, Jingdong Live has not yet given birth to "First Brother", and at present, "Dongge" seems to be a strong competitor.

JD Cloud Yanxi Digital Human has served more than 4,000 brand live broadcast rooms

Will "Purchasing and Selling Dongge" return to the live broadcast room in the future? At present, Jingdong has not responded, but it is understood that Dongge digital people are likely to work again in the future.

According to JD.com, in order to create a real "Dongge", the technical team made many adjustments to the large model: at first, the speech material "fed" to the large model was too formal although it was passionate and explosive. To this end, they used the latest recorded chats as the main material, including Liu Qiangdong's own travel experience, and then extracted the rhythmic characteristics of the 5-minute speech and poured it into the large model.

It is understood that behind the birth of the "Procurement and Marketing Dongge" AI digital human, it is inseparable from the deep technical cultivation and accumulation of JD Yunyanxi for many years.

It is understood that during the training, the Yanxi voice model was "fed" with 50,000 hours of massive and fresh voice data, which allowed the Yanxi digital human to intelligently match different live broadcast styles, such as creating a professional atmosphere with a calm timbre, or using a highly infectious voice to attract users to place orders, and also giving Yanxi a physical performance. Experiments have shown that the vast majority of users will not be able to detect that this is a digital human for 120 seconds.

On the basis of zero configuration, Yanxi Digital Human covers 70% of the common inquiries in the live broadcast room, and can also iterate on itself with the help of the large model intelligent Q&A tuning assistant. On the one hand, Q&A is automatically generated according to the business details page and script, and on the other hand, the knowledge points that are not covered are automatically filled in after the live broadcast is over, and a large number of inquiries can be answered efficiently and in real time. For example, like a senior shopping guide who is proficient in business, when someone asks "is there a road bike suitable for girls" or "is there a mobile phone suitable for college students", he can give suitable product recommendations, and the response accuracy rate is over 90%.

Surprisingly, if there are out-of-stock products during the live broadcast, the live broadcast center console will be like the "brain" of the digital person, adjusting the live broadcast skills in time, such as skipping the out-of-stock products, or increasing the frequency of explanations for popular products. It can also monitor whether the interaction in the live broadcast room is too frequent, and adjust the interaction frequency and mechanism to ensure smooth progress.

It is reported that at present, JD Cloud Yanxi Digital Human has served more than 4,000 brand live broadcast rooms. Since July last year, Jingdong released the Yanxi model, based on it, Jingdong has successively launched nearly 100 innovative applications, including Jingdong intelligent shopping guide assistant "Jingyan", medical and health model "Jingyi Qianxun", Jingdong Logistics Superbrain, Jingdong intelligent customer service, Jing Xiaozhi, Yanxi multimodal digital human, through the full-stack technological innovation from the underlying computing power to model services and AI platforms, service platform operation, professional category knowledge enhancement, consumer experience optimization, decision-making cost reduction, intelligent search and push, merchant conversion and other scenarios.

Is it reliable for digital people to bring goods?

It is understood that from the perspective of practical application, the person in charge of a number of head live broadcast rooms said that it is still necessary to be cautious when officially investing in digital people, "For the live broadcast room to be able to make money, it depends on the good management of people, goods, and venues." There is also the accumulation of brands in the live broadcast room, and digital people are just tools. The relevant person in charge of the "head live broadcast room" make a friend "said,In his opinion,At present, the digital human technology as a whole is still very rudimentary,The company has also tried to use digital human live broadcast before,But the effect is not good,"Digital human live broadcast is still not very mature,Jingdong uses Liu Qiangdong's digital person,It is also the use of Liu Qiangdong's IP,In fact, the digital human anchor may be 3 to 5 years away from the official commercial use。 ”

There are also many companies that use the concept of digital humans to "cut leeks". According to the 2024 AI Security Report, AI-based deepfake fraud cases will show a staggering growth trend in 2023, with a growth rate of up to 3,000%.

The person in charge of a digital human company said that at present, there are still two sides to the digital person, and there are indeed many organizations in the industry with the mentality of "AI" Internet celebrities. However, leading companies such as Baidu, Tencent, and Kuaishou have also deployed digital human research and development, and compliant digital human products still have great potential for commercial use in the future.

It is worth noting that for digital human live broadcast, the specifications of various platforms are still being improved. On March 26, the Douyin Security Center issued an announcement on the governance of the improper use of AI to generate virtual characters, pointing out that it will strictly punish the illegal use of AI-generated virtual characters to publish content that violates scientific common sense, deceives, and spreads rumors.

According to the announcement, Douyin will focus on the use of AI to generate fake foreigners, fake elites, and the use of AI to generate image deception interactions. In addition to conventional punishment methods such as account blocking, the announcement also specifically mentioned: "The platform has grasped the clues that some black industry gangs have improperly used AI-generated virtual characters for crime, and will report to the police to crack down." ”

Previously, Douyin had released the "Douyin Platform Specification and Industry Initiative on Artificial Intelligence-Generated Content", mentioning that the image and content of virtual anchors must be pre-recorded. Before the virtual anchor starts broadcasting, users can find the authentication registration entrance through the "Douyin Creator Center - Anchor Center - Category Anchor Certification", and virtual anchors who have not been reported by the platform cannot start broadcasting. In addition, the virtual live broadcast must be prominently marked to help users distinguish between virtual and reality. The platform will provide a unified AI-generated content identification capability to help creators mark and make it easier for users to distinguish between virtual and reality. (Source: The Paper, Jimu News)