As of 24:00 on April 15, 2024, our district officially stopped heating, announcing the successful completion of the heating task of 185 days in the 2023-2024 heating period. During this heating period, the heating company resolutely implements the deployment requirements of the district party committee and the district government on the implementation of the "warm project", makes overall planning and careful planning, and makes steady progress in the overall operation, with a total of 57 heat exchange stations, 216 kilometers of heating pipe network, and an actual heating area of 5.66 million square meters, an additional heating area of 90,000 square meters compared with the previous year, and 54,000 heat users, with a completion rate of 100% for hotline repair and equipment integrity, and a satisfaction rate of more than 98% for user return visits. At the same time of successfully completing the heating task, it has also completed the task of energy conservation and emission reduction, and the indicators of heat, water, electricity, salt and medicine, and the comprehensive unit consumption of heating continue to maintain a downward trend.
Pay close attention to safety and stable operation
The cold weather is the most warm time. During this heating period, the company encountered two long-term extremely cold weather that had not been encountered for many years, and the company made emergency plans and countermeasures in advance in the face of cold wave weather. Strengthen the operation data monitoring and heat source load adjustment of the heating management and control platform, grasp the overall operation of the system in real time, ensure the real-time monitoring, analysis and adjustment of key parameters, and make every effort to ensure the stability of the heat source; The old community is comprehensively inspected, and the defects and hidden dangers are dealt with as soon as they are found, so as to ensure the safe and stable operation of heating equipment in extremely cold weather.
Caring for the masses and service-oriented
In this heating period, we will continue to promote the normalization of services, and do fine and practical service measures, so as to make the house more "warm" at the same time. We will continue to carry out special actions to improve heat management services, and provide free door-to-door heating maintenance services for more than 500 difficult heat users such as the old, weak, sick and disabled; the telephone number of the person in charge of the heating responsibility area has been announced throughout the region, making it more convenient for heat users to feedback the problem of heat use, and the solution rate and satisfaction rate have been greatly improved; a 24-hour service hotline has been opened, with a total of 4,085 hotlines, 1,265 telephone return visits, and 320 door-to-door return visits, with a response rate of 100% and a satisfaction rate of 98.10%.
Winter illness and summer treatment, take precautions
Start when the heating is stopped. The heating period entered February, the company planned in advance, held a special meeting, summarized and analyzed the operation status of equipment and facilities during the heating period, operation failures, user repair complaints and other information and materials, carefully evaluated, widely solicited the opinions and suggestions of various communities and heat users, and formulated a summer maintenance plan, focusing on solving the "difficulties" and "pain points" that restrict the operation of equipment during the heating period.
With the end of the heating period, the company gradually shifted its focus to "warm engineering" and "winter disease and summer treatment" after the heating was stopped. This year, it is planned to renovate the primary pipe network, secondary pipe network, building risers and heat exchange station heating facilities, laying a solid foundation for the long-term safe operation of heating equipment during the 2024-2025 heating period.
Forge ahead
In the next step, Wuda Heating will take a higher position, be pragmatic and enterprising, carry out the "warmth project", listen to the voices of the masses, understand the needs of the masses, do a good job in heating services, solve problems for heat users, and ensure that every problem reflected by heat users is "everything has been settled, and every piece has an echo", so as to be a people's livelihood enterprise with temperature, seek a higher happiness index for the people with the hardship index of heating people, and escort the people of all ethnic groups in Wuda District to live and work in peace and contentment!