The customer is God, and this saying is often heard, especially in the service industry. Originally, this was to say that we should serve our customers with enthusiasm and let them enjoy God-like service.
But today, some people asked the service staff to kneel down and apologize in a godlike gesture. Let's see what's going on!
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Incident review: On April 11, in a restaurant in Zibo, Shandong, a man and his companion were eating in the restaurant, and the man took a beer by himself on the way, but when checking out, the waiter mistakenly took the beer for another drink, because the drink was 10 yuan more expensive than beer, so there was an argument at the checkout. Afterwards, the waiter apologized to the man and returned the overcharge of 10 yuan to the man.
Unexpectedly, the man did not give up and forced the two employees to kneel and kowtow to apologize!
The son of the waiter who was forced to kneel was also working in the background at the time, and after hearing the noise, he found that the man was embarrassed by his mother, forced his mother to kneel and kowtow, and said to the man: "Don't let me kneel my mother, I apologize to you". After speaking, he knelt down directly to apologize to the man and slapped himself a few times.
There is a saying that a man has gold under his knees, and he kneels to the sky and kneels to his parents, and his mother is bullied by this, how can he not feel distressed as a son? But he can't beat people with his own hands, so he can only kneel down for his mother, and in order to dissipate the other party's anger, he also slapped himself several times. I don't think there's any shame in that. Real men deserve to be like this.
But the man in the video is a bit domineering, just because of 10 yuan, what can you do with 10 yuan now? You can't buy half a pack of cigarettes, people are not machines, sometimes you make mistakes, this is originally a very normal thing, since others have apologized and returned the money to you, it is a bit too much for you to not forgive! In particular, it is really too much to ask someone to kneel and kowtow to apologize to an aunt in her 50s!! you really think you are God?
After the incident, the owner of the restaurant later learned that his employees had been so wronged, and he burst into tears after seeing the surveillance, feeling more uncomfortable than being wronged. The restaurant owner directly called the police to ask his employees for an explanation.
At present, after the police came to mediate, the two sides have reconciled.
After the incident was posted on the Internet, netizens also discussed it, but it was not as one-sided as imagined, and there were those who supported the man.
Netizens commented:
Ten dollars really doesn't need to be like this!
Let's not talk about it first, isn't the point a matter of kneeling down and apologizing? Why don't you give up the money you overcharged?
Some netizens also felt that the waiter did it on purpose. Pit people.
Some netizens have given examples of how they have encountered such a situation, taking advantage of your drinking too much, it is common to miscalculate.
It was a misunderstanding to be discovered, how many were not discovered?
Summary: My opinion is that this incident should be a miscalculation by the waiter, because the beer was taken by the guest himself, and not by the waiter, besides, the list has to be printed on the computer, and the waiter does not need to do anything, because she can't get the money herself, and she makes trouble for herself, there is no need! This guest was unforgiving because of this little thing, and even asked an aunt in her 50s to apologize to herself, which was really not a little belly, and it was a shame for us men. The waiter has a good son, there is such a good son, it can be seen that the waiter's tutor is good, there is a son, what do you want!
Do you think the waiter is at fault on this matter?