The clerk was forced to kneel down to apologize to the customer for the wrong order, and the boss cried for the clerk to explain

The clerk was forced to kneel down to apologize to the customer for placing the wrong order, and the boss tearfully sent a video to apologize for kneeling, and the clerk asked for an explanation

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Recently, a video about a restaurant clerk in Zibo, Shandong Province who was forced to kneel down and apologize to customers for placing a wrong order has attracted widespread attention on the Internet. In the video, the restaurant owner tearfully speaks out for the aggrieved employee and calls on the society to pay attention to the incident. After the incident was exposed, the local neighborhood office responded that the two parties had reached a settlement under the coordination of the police.

Here's how it happened: On the evening of April 11, a male customer and his companion came to the restaurant for dinner. During this time, the man took a bottle of beer for himself, but due to the unclear communication between the two parties, the waiter mistakenly ordered the beer into a bottle of drink.

At checkout, the customer found out about the problem and asked the waiter to apologize and return the overcharged. The waiter immediately apologized to the other party and refunded the overcharged. However, the customer still refused to give up, forcing the two clerks to kneel and kowtow to apologize.

In the face of this unreasonable request, the two clerks felt very aggrieved and helpless. They are just a little waitress who work hard for a living, only to suffer such humiliation because of a small mistake. And the restaurant owner was even more distressed when he learned about it. In tears, she said she had failed to protect her employees and had called the police for help.

After this incident was exposed, it quickly caused heated discussions on the Internet. Many netizens have expressed their support for the restaurateur and the aggrieved clerk, condemning the customer's excesses. They believe that although the waiter made a mistake in placing the wrong order, he has apologized and refunded the overcharged, and the customer should understand and be lenient. The act of forcing the clerk to kneel and kowtow to apologize is completely beyond the scope of reasonableness and tramples on the personal dignity of others.

At the same time, some netizens called on the society to strengthen the respect and protection of waiters. As a member of the service industry, the waiters work hard every day to provide quality service to customers. Their work may seem simple, but it requires tremendous pressure and challenges. Therefore, we should respect the fruits of their labor and give them the dignity and treatment they deserve.

Regarding the outcome of the incident, the local neighborhood office said that the two sides had reached a settlement under the coordination of the police. Although the specific content of the settlement has not been disclosed, we hope that this incident will arouse the attention and reflection of the society. We should respect the dignity and rights of every human being, and not act excessively because of a momentary emotion. At the same time, we should also strengthen our attention and support for the service industry to create a better working environment and conditions for them.

Here, we also call on the majority of netizens to look at this incident rationally and not to overhype or spread relevant videos and pictures. We should treat others with tolerance and understanding, and work together to create a harmonious and civilized social environment.