Brushing away the leisurely morning mist, the faint morning light gently shone on the streets. People flock to various jobs from all directions, and the housekeepers of Yaoxing are no exception, they wait for every moment from the first day of light to the light of day, and touch every traveler with the companionship of "guest than family". They convey the temperature of travel to the hustle and bustle of the city, finding a peaceful and comfortable world for travelers on the go.
Rain or shine, to be a stable and reliable "family" "Users have high requirements for the quality of travel, and designate me to serve, which is also a recognition of me. When Sheng Guosong, a housekeeper from Hangzhou, talked about his work, he instantly opened the "chatterbox". In the eight months of serving long-chartered car users, those bits and pieces of service details and providing a "family-like" user experience have already become the service "business card" of Sheng Guosong Butler to gain the trust of users.
A late-night pick-up service made Sheng Guosong's housekeeper remember it deeply. On that day, the user landed at Shanghai Pudong Airport on the return trip from abroad, and Steward Sheng needed to pick up the airport across the city from Hangzhou, which was a big challenge for him, who had never been to Pudong Airport. In order to be able to pick up the car on time, Steward Sheng set off from Hangzhou before dawn in the early morning. However, that day happened to be the lowest day in Shanghai, and it was windy and rainy all night, which caused a lot of inconvenience to travel.
"I arrived at the exit two hours early, and then I stepped through the pick-up route again to make sure the whole process was foolproof. "In case of emergencies or unfamiliar distances, Sheng Guosong will reserve time in advance to do accurate distance accounting. Over time, he has established a high degree of tacit understanding with users, as long as users give a location, which line is the most smooth, the least traffic lights, the estimated arrival time and other information is like a movie in Sheng Guosong's mind.
"We usually serve for 9 hours, but as long as the user needs it, I will accompany it for 12 hours, or even longer. In his "service experience", in addition to the professional service process stipulated by the company, there is also his own "exclusive secret" summarized and accumulated from each single service. In summer, in addition to preparing drinks in the car according to the service standards, Butler Sheng will also prepare some additional ice water; In winter, he also communicates with users in advance whether they need heated seats. The seasons change, and the only thing that remains unchanged is Sheng Guosong's insistence on these service habits, which has been four years now.
Warm as spring, when a smiling and friendly "family" mentions the housekeeper Xie Yabin, her hearty laughter and cordial greetings are the deepest impression left on users. Talking about her work, she says with a smile: "Every user, whether it's men or women, seniors or young children, I treat them as if they were my own family, and it feels very familiar." ”
In addition to daily care and care, she always observes and pays careful attention to the pregnant mothers getting on and off the bus, riding spare parts and during the trip, and always meets the needs of pregnant mothers one step in advance. On Women's Day, the person in charge of the confinement center also made a special trip to send her flowers as a thank you, and Steward Xie smiled: "It was very unexpected to receive flowers, and it was also very warm." ”
In the face of pregnant mothers, Steward Xie uses meticulous service to let them travel with peace of mind; When dealing with children, her service adds a lot of warmth and care. "I received a couple with their children and parents to Shanghai Disneyland, I served them for six days in a row, and when I left, I bought small gifts for two children nearby, and the children's grandmothers held my hand and said that they would appoint me to serve next time they came to Shanghai. Butler Xie warmly recalled that she greeted every distinguished user with a warm smile and kind words, and started a comfortable and beautiful journey for them.
Always on call, a down-to-earth and reliable "family" "Maybe it's because I'm more down-to-earth." Referring to the long-chartered car users who have served for more than a year, Jiang Zaijun smiled. In fact, under the calm appearance, Steward Jiang's meticulousness and intentions are also moving.
"I used to put my phone in vibrate mode for fear of missing urgent messages from guests. At three o'clock in the morning, the continuous vibration of Jiang Zaijun's mobile phone "woke up" him, and he quickly got up to prepare to take over the car, and it was almost dawn when the user arrived home. After more than a year of careful escort, Steward Jiang has long regarded users as family members, and is on call at any time.
In the daily service process, Steward Jiang also has his own set of anti-motion sickness secrets. When it comes to the origin, we have to start with Steward Jiang's lover. "My wife is also motion sickness, and I usually observe her reaction by adjusting the speed and the smoothness of the start and stop when I go out. It seems to be a casual sharing, but it is actually full of Steward Jiang's carefulness and thoughtfulness. His set of anti-motion sickness driving skills of "pressing the bottom of the box" is also the key to ensuring the user's travel experience.
In addition, for the Jiang housekeeper who often picks up the airport to and from the airport, he can easily "grasp" all the details, in order to avoid missing the user, he will always appear on time at the nearest pick-up gate from the luggage, and call the user to inform the user of the reception location where he is located. Although Steward Jiang is calm and silent, his delicacy is everywhere, and in ordinary travel, he carefully considers the service one by one.
With a meticulous and thoughtful attitude, every YAO Travel Butler lights up a beacon of hope for every journey in the city. They are well versed in the way of service, and carefully interpret the care of "customers are better than family", so that every user can move forward side by side with Meimei and go on a wonderful journey together.