According to media reports, a few days ago, some netizens "complained" about the phone harassment of Ape Counseling on social platforms: "I clearly refused to buy a class, but I still called me" and "More than a dozen calls a day kept calling, very crazy......"
Recently, the reporter noticed that the telemarketing method of K-12 online education company Ape Tutoring has caused dissatisfaction among some netizens. The reporter found that the contradiction mainly focused on the frequent calls to users by ape counseling sales staff for the purpose of selling courses, which affected the normal life of users to a certain extent.
A few days ago, according to this situation, the reporter contacted Ms. Wang, a parent of a primary school student. Ms. Wang said that she had enrolled her child in an ape tutoring course, but decided not to continue the class after the course, so the homeroom teacher of the child's class began to contact her frequently by phone.
"After I hung up the phone of a homeroom teacher and even deleted WeChat, the other party actually sent me a message saying that it was a disturbance not to think that I was responsible for the child, and that it was rude for me to hang up the teacher's phone. ”
Ms. Wang said that she felt very troubled at the time, "I have made it clear that you should not call me again, and you keep calling me, which is rude." ”
Many netizens said that they had also encountered similar situations, some netizens felt that it was "too annoying", some people thought it was normal, and some people thought that it was not easy to call teachers, and hoped that enterprises could pay attention to such problems.
With this question, the reporter interviewed two former employees of Ape Counseling who have left the company.
Monitor calls in the background
"During the work, there will always be people from the background of the system to see our calls, and if we don't make a phone call for a long time, someone will come to urge. ”
Xiao Wang (pseudonym) resigned from Ape Counseling in a city in Henan at the end of 2023, and his position was a teaching assistant, Xiao Wang told reporters that 90% of his work content was telesales.
"Some people may not need your pitched class just because they bought other Ape Tutoring products, but we have to call over and over again to convince them to come and try out the class. ”
According to Xiao Wang's recollection, when she first went to Ape Tutoring for an interview, she felt that the working atmosphere on the entire floor was like students "buzzing" to read early. Before joining the company, I thought it was new and interesting, but after I officially joined the company, I realized that the job content was not suitable for me.
"No matter what position you are talking about when you are hiring, whether you are a class teacher, a curriculum consultant, or something, it's basically the same job (calling and selling classes). I really don't like to make harassing phone calls to people, and the nature of coaching is very little in the work content, 90% of it is sales. Xiao Wang said.
Calls should be made until they are connected
Li Ziqi (not her real name) briefly worked at Ape Counseling, "I was in that position where I had to call all the time. I was on the phone almost all day, and I felt that I couldn't accept it, so I resigned from Ape Counseling. ”
She told reporters that her job is to call and sell classes, "If parents don't answer the phone, they have to call until the other party answers." ”
According to Li Ziqi, there are short-term and long-term classes in the courses of ape counseling, and employees need to complete the task of user "conversion", and almost all positions have to do telemarketing.
"'Conversion' is actually talking to parents about renewing fees and classes. Long-term classes may be converted once every three months, but short-term classes need to be converted about once a week or two. Basically, it is up to the staff to communicate with the parents on the phone. ”
Li Ziqi said that at that time, there was a five-day training period after joining the company, and the task requirement was to open ten orders for one yuan of experience classes, so he had to keep calling parents. "When I called my parents, I was almost scared, and people who are not strong in heart are not recommended to do this work. ”
Recalling that work experience again, Li Ziqi said: "Some parents don't speak very well after receiving the call, which is completely understandable from the perspective of parents, but from the perspective of employees, this is just a job after all, and I feel very aggrieved." ”
In the process of collecting information, the reporter noticed that many former employees of Ape Counseling said that they were forced by the company's regulations, "as long as the phone is not blocked, they must continue to call", and employees can only operate according to the requirements, so many netizens have reported that "even after clearly refusing to buy courses, they can still receive phone calls 'bombardment'".
Do you get a call from a tutoring agency?
According to Poster News