On April 12, the Housing Construction and Transportation Bureau of Wuhou District, Chengdu City, Sichuan Province issued a notice:
On April 11, it was reported on the Internet that after a tourist rented a car in Dingfu Xinsheng Business Service Co., Ltd., he was required by the company to pay 68,800 yuan because of scratch marks on the outer glass of the left front headlight of the car. On the same day, our bureau and relevant departments formed an investigation team to carry out a joint investigation. The next day (12th), after mediation, the company has returned all the renter deposits, and the investigation found that the company did not follow the provisions of the record to engage in car rental services for the illegal acts, in accordance with the relevant provisions of the "small and micro passenger car leasing service management measures", in accordance with the relevant provisions of the administrative penalties in accordance with laws and regulations.
Previously reported
The man was claimed 70,000 yuan for small scratches after renting a car
Recently, netizens said that in Sichuan tourist car rental for 1 day, when returning the car for inspection, it was found that the vehicle headlights had tiny scratches, and the merchant refused to return the deposit, and the 4S store said that it could spend more than 2,000 yuan on technical means to recover, the car rental company insisted on replacing the headlights, and asked it to bear a total of 68,800 yuan for replacing accessories, lost work, depreciation, etc., or nearly 10,000 yuan for replacing the headlights of the auxiliary factory. On April 11, the local market supervision department in Chengdu, Sichuan Province, said that it had received the corresponding report and that law enforcement personnel were intervening to deal with it. The reporter learned from the "Hello Car Rental" platform that the platform has paid attention to the feedback of relevant users on the social platform, and intervened to deal with it as soon as possible, and has simultaneously removed the stores involved.
Video complaints——
When renting a car for 1 day and returning it for inspection, it was found that there were small scratches on the headlights
The merchant refused to refund the 10,000 yuan car rental deposit
On April 10, netizen "High Transfer Youth Platform" posted that on April 3, he contacted "Chengdu Dingfu Xinsheng Business Service Co., Ltd." on the online car rental platform and planned to rent an ideal one car, and the two sides decided to change the model to Audi A6 after negotiation.
Netizens said that on the night of renting a car, the car was originally scheduled to be picked up at 11 o'clock in the evening, but the actual time for the vehicle to be delivered was 2 o'clock in the morning. After receiving the car, the merchant asked him for a car damage deposit of 10,000 yuan and a violation deposit of 2,000 yuan on the grounds that the platform deposit was not enough, "I learned that we were going out of Chengdu 3rd Ring Road, and added 200 yuan to go out of the city." However, the merchant's car area page does not mention that there is an additional fee for going to other cities. Afterwards, he felt that something was wrong, so he canceled the order on the Hello platform.
On April 5, netizens returned the vehicle, and the merchant found that there was a tiny scratch of less than 1 cm on the car lamp when the car was inspected, so he refused to refund the 10,000 yuan car rental deposit. He said, "I signed a supplementary agreement, which means to follow the maintenance plan of the 4S shop." ”
Vehicle damage assessment——
"The 4S store said that it could be restored by technical means, and the contracted labor cost was 2,200 yuan"
The merchant proposed 3 plans, ranging from 8,800 yuan to nearly 70,000 yuan
On April 8, netizens and merchants went to Chengdu Shuangliu Audi 4S store to assess the damage, "The 4S store said that this small scratch can be repaired by technical means, and the contract time cost is about 2,200 yuan." ”
"Car rental businesses insist that if the headlights are repaired, it will cause the price of second-hand cars to depreciate, the quality of the headlights will deteriorate, and the headlights will enter the water and fog on rainy days, affecting driving safety, requiring the replacement of 49,000 yuan of the original headlights, plus vehicle damage fees, lost work costs, a total of 68,800 yuan. Netizens said that he could not accept the plan. He also mentioned that when he picked up the car, the headlights of the car had fogged up.
Netizens said that the merchant finally proposed 3 plans. The merchant directly replaces the original headlights, and then asks a lawyer to sue him, demanding that he bear the cost of accessories, stop freight, lawyer fees, litigation costs, etc.; the rental car room contacts the insurance for damage assessment, and the depreciation fee is calculated according to 40% of the cost of accessories, plus the cost of stopping freight, and 20% of the insurance floating cost in the coming year, totaling more than 20,000 yuan; the car will be driven to the repair shop to replace the headlights of the auxiliary factory for 6,000 yuan, the discount fee is 2,400 yuan, and the loss of work fee is 400 yuan, totaling 8,800 yuan.
Netizens said that he communicated with the merchant from 12 noon to 8 p.m., with no result, "In the end, we chose to complain to the relevant departments." ”
There are precedents –
The car rental business involved has been complained by netizens about similar problems
The relevant departments of Wuhou District have contacted the two parties to negotiate and deal with the economic disputes
According to the public information retrieved by the Huashang Daily Gale reporter, on January 12, 2024, netizens complained on the "Group Voice" website of the Cyberspace Administration of the Sichuan Provincial Party Committee that at noon on January 9, they rented an ideal ONE car from Chengdu Dingfu Xinsheng Car Rental Company on the online car rental platform, and the platform clearly marked the credit exemption, and after arriving at the scene, they privately collected 8,000 yuan in cash as a deposit, 6,000 car damage deposits, and 2,000 violation deposits on the grounds that we were going to go out of the city.
Netizens complained that on the day of returning the car, the platform agreed to return the car at 12:30 noon, after he contacted the merchant, the other party asked him to send it to the suburbs of Chengdu 25 kilometers away from the agreed return location, and there were no cameras around after arriving. No one on the platform handles it, and no one can contact the company. Later, we found consumers with similar experiences to us in the comments on the platform, and the company used this method to trick consumers into deposits, hoping that the relevant departments could find out the truth and return the deposits.
On January 22, the Housing Construction and Transportation Bureau of Wuhou District, Chengdu City, replied that after investigation, the issue of "the caller reported an economic dispute with Chengdu Dingfu Xinsheng Business Service Co., Ltd." After the staff of the district traffic management office contacted the two parties, the two sides are currently further negotiating the maintenance costs.
Responses from interested parties –
Multiple departments in Wuhou District intervened to investigate and verify the specific situation
Platform: The store involved has been removed from the shelves
On April 11, a reporter from Huashang Daily Gale News tried to contact netizen @高转青年 to learn about the details of the incident, but did not receive a response as of press time.
On the same day, the reporter learned from the municipal supervision department of Wuhou District, Chengdu, that they had received relevant complaints, and law enforcement personnel were intervening to deal with them, and they would be dealt with according to the investigation. The reporter contacted the Wuhou District Housing Construction and Transportation Bureau, and the staff recorded the relevant information and said that they would verify the specific situation. Regarding the company's complaints about similar problems by netizens, the staff said that they would learn more. The specific investigation will be responded to by the office in a unified manner.
On April 11, a reporter from Huashang Daily Gale News learned from the "Hello Car Rental" platform that the platform had paid attention to the feedback of relevant users on the social platform, and intervened to deal with it as soon as possible, and had simultaneously removed the stores involved. After investigation, this single user placed an order for an ideal ONE on the Hello car rental platform on April 1, and the use time was from April 4th to April 5th, and the order supplier was Chengdu Dingfu Xinsheng Business Co., Ltd. Later, the user was informed by the supplier that the ordered model was no longer in stock, and the user cancelled the order on Hello Rent-a-Car at the suggestion. Background data shows that the user canceled the car rental order on April 4. After that, the user left the platform, made a car rental transaction with the merchant, and paid the deposit face-to-face. HelloCar has contacted this single user and is willing to help him protect his legitimate rights and interests in all aspects.
An Audi 4S store——
The scratch repair is within 3000 yuan, and there is no need to change the headlights from the picture
"I met a few car rental companies to assess the damage and ask the price, but I didn't repair it in the 4S shop at all"
On April 11, a reporter from Huashang Daily Gale News contacted an Audi 4S store in Chengdu, and the maintenance staff said that the Audi A6 headlight maintenance needs to see the depth of the scratches, if the scratches are very shallow, they can be repaired by polishing, and the price of general headlight repair is 1000 yuan to 3000 yuan. ”
"If the car rental company is damaged, don't let them ask the 4S shop for the price. We make a real offer, and they don't repair it in our store, just asking customers for more money. "The staff of the maintenance department of the 4S shop said that the car rental business told you the price of changing the lights, but no one knows whether it is actually replaced.
Subsequently, the reporter sent the photo of the headlight scratch publicly released by netizens on the Internet to the staff, and the other party said, "This can only be said to be a trace, no matter how deep it is, it can be done for a few hundred yuan." "From the outside, you don't need to replace the headlights. ”
Source: Huashang Daily