Wahaha has been in trouble lately! First, flies appeared in the eight-treasure porridge, then cockroaches were found in the nutrition express, and now some consumers have even found black foreign objects at the bottom of the nutrition express. This male consumer was so angry that he asked to meet Wahaha boss Zong Fuli for an explanation.
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However, his request was rejected on the spot by Wahaha staff. What's going on with all the fuss about this?
To be honest, I was a little unimpressed by this man's behavior. Zong Fuli is the big boss of Wahaha, how can she have time to meet with you, an ordinary consumer who has bought a bottle of a drink for a few yuan? Even if you buy a Wahaha product for thousands of yuan, people may not pay attention to you. Besides, with so many employees in the company, how can the boss have the energy to personally deal with every after-sales dispute? Isn't this a joke?
But then again, Wahaha is indeed a little unlucky this time. Since the fire of its nutrition express, the negative news has not stopped. Many people are questioning the quality of Wahaha's products, and even suspect that they are lowering standards and cutting corners.
But I personally think that Wahaha has been a reliable national brand for so many years, and the product quality is obvious to all. It is normal for a few occasional quality problems to occur, and it is inevitable for any business. The key is to look at their attitude and way of coping. Take the Nutrition Express foreign body incident as an example, didn't the Wahaha staff also apologize? and offered compensation. It can be seen that they are still very sincere.
Besides, Wahaha has been popular for so many years, if there was really any big problem, it would have been picked up a long time ago. Now that so many things have suddenly appeared, it is inevitable that people will feel a little strange. Could it be that someone is deliberately sabotaging? After all, Wahaha has been in the limelight lately, and it is inevitable that some people will be jealous.
As consumers, we certainly have the right to defend our legitimate rights and interests. But you can't go online indefinitely, and you can't come to the door to ask for an explanation at every turn. If you encounter a problem, you can communicate and negotiate with the manufacturer through normal channels, so why do you have to see Zong Fuli herself?
In any case, as a veteran national enterprise, Wahaha has made outstanding contributions to the health of the Chinese people over the years. Its Nutrition Express and AD Calcium Milk are the collective memories of several generations. I believe that most consumers, like me, will still choose to support and trust this brand.
Of course, Wahaha should not be emboldened, but must continue to strictly control product quality, improve the customer complaint mechanism, and properly handle the reasonable demands of consumers in a timely manner. Only by being worthy of conscience and worthy of consumers can we go further.
In short, in my opinion, a few cases do not show that there is a systemic problem with Wahaha's products. As consumers, we should look at it rationally and give it the tolerance and trust it deserves. At the same time, Wahaha must also accept the problem with an open mind and deal with it with sincerity. I believe that after these turmoil, Wahaha will be able to reach a higher level and continue to contribute to the healthy growth of the Chinese people!