In the government service hall of Boluo County, you can always see a group of staff who handle business at the front desk window, but at the back of the window, there is also such a group of people who are working silently every day to provide efficient and convenient services for the masses, and they are the chief affairs representatives. And Lai Haoming is one of them.
"Lai Share, there is no problem with the verification of these materials, the company asks if it can approve the business license as soon as possible, he wants to sign a contract with the company, can you see how we will deal with it?" The window staff took the document and reported to Lai Haoming. Lai Haoming took the document and read it carefully, and said: "There is no problem with the materials, I can approve and approve it immediately." This is a scene from Lai's daily work.
Lai Haoming is the deputy head of the Administrative Examination and Approval Service Unit of the Boluo County Market Supervision and Administration Bureau, and is also a chief affairs representative, and whenever the masses ask him for help, he will deal with it immediately. It is also his responsibility as a chief affairs representative to promote more government service matters to be handled on the spot, simple matters to be completed immediately, and to improve the efficiency of on-site work at the window.
Seven years ago, Lai Haoming came to work in the Administrative Examination and Approval Service Unit of the County Market Supervision and Administration Bureau, and was stationed in the Boluo County Government Affairs Service Center, mainly responsible for administrative examination and approval related work. Although there is some intersection with his previous business, but in the face of a new field, it is also a new challenge, he knows that in order to serve enterprises well, it is necessary to learn to understand various preferential policies, in order to reduce the blockage and time limit in the government service process, and handle related business for enterprises more efficiently. In order to adapt to the post as soon as possible, he carefully consulted experienced colleagues, took the initiative to work overtime, delved into the spirit of various documents, studied carefully, applied what he learned, constantly improved his political quality and business knowledge and skills, and gradually grew into a business backbone.
Talking about Lai Haoming, colleague Zhang Anran praised: "He usually treats his work very carefully, seriously, and responsibly, and is well received by many people. Every time the masses encounter some incurable problems, he will take the initiative to help communicate and coordinate with other departments to help the masses handle relevant business. ”
Be anxious about what the masses are anxious about and solve the difficulties of the masses. In view of the introduction of green agricultural product production and supply bases, intelligent equipment industrial parks and other projects in our county, Lai Haoming and his colleagues specially opened up green channels, arranged special personnel to dock, and worked overtime to quickly handle the registration business for the enterprises stationed in the park, and raced against time to assist the rapid implementation of key projects. Such a situation is already Lai Haoming's daily work, for enterprises that have the basic conditions and complete main application materials, but lack individual materials, the implementation of "tolerant acceptance", effectively solve the problem of applicants "running many times" due to incomplete non-critical application materials, greatly improving the efficiency of examination and approval, so that government services have both speed and temperature.
Lai Haoming said: "When some enterprises are registered, most of the materials are complete, but some non-critical materials are defective or missing, so we will adopt the method of "tolerant acceptance" to solve the problem of enterprises running back and forth because of incomplete individual materials, and speed up the process of their projects. ”
In recent years, with the increase of the number of people and enterprises, the business volume has also increased significantly. In order to further improve work efficiency and provide high-quality, efficient and fast government services, Lai Haoming and his colleagues strengthened learning, actively responded to business peaks, let data run more, let enterprises and the masses run less errands, and continued to do "subtraction" in the process of handling service matters and "addition" in optimizing services.
Lai Haoming lamented that the market is prosperous and the business environment is optimized, attracting more and more enterprises to invest in Boluo, and he will continue to strengthen the learning of relevant policies, regulations and business knowledge, enhance the ability to communicate with the masses and enterprises, and contribute to the creation of a good business environment in Boluo.
As the first stop to optimize the business environment, with the joint efforts of Lai Haoming and many colleagues, enterprise business registration has achieved good results through a series of reforms in recent years. At present, the enterprise has been completed within 4 working hours, and the registration matters such as change and cancellation of the enterprise have been completed within 2 working days, and the online office rate of the enterprise has reached more than 98%. For Lai Haoming, the chief affairs representative is both a challenge and a growth, and he will devote himself to his work with a new attitude of struggle and a full mental state to ensure that online services are not closed and offline services are of better quality, so that the masses can feel the normalization of high-quality and convenient services.
"I think it is a great honor to be able to deal with the masses, do practical things for the masses, be anxious about the urgency of enterprises, and serve the people. In the future, I will redouble my efforts and do my best to do a good job as the chief affairs representative. Lai Haoming told reporters.