When you walk into the hospital, you think it's a holy place to heal the sick and save people, right? Now it's a battlefield for doctors, and everyone is as careful as a soldier for fear of stepping on some landmine. This mine is none other than an invisible sword that hangs over the head - the patient's complaint.
Recently, there has been a lot of consternation in the medical community that patient complaints will be seen as an important basis for doctors' performance evaluations. It sounds quite reasonable, after all, it is to improve the quality of service, but is this really the right way to improve the quality of service? IMHO, when this policy came out, it simply put an invisible mantra on the doctors, and the power of this mantra is far greater than we imagined.
First of all, we have to admit that doctors are human beings, they also have emotions, and they can make mistakes. However, if you think about it, if a person works in a tense environment all day long, can he make 100% accurate judgments? Some patients complain about a variety of reasons when they are not satisfied, and some even because of too long waiting time or dissatisfaction with the medical policy, these can be grounds for complaints? Isn't it funny?!
In reality, some hospitals have adopted a "one-size-fits-all" approach, regardless of 3721, once there is a complaint, the penalty will be deducted. This practice is simply absurd, and it makes people feel angry. This is not a reflection of fairness and justice, this is simply a management of terror! How can doctors who are already working in a high-pressure environment still be able to serve patients without distractions?
Moreover, have you ever thought that once this kind of policy is implemented, doctors will have to continue to carry out excessive and defensive medical treatment in order to avoid complaints? This will not only make medical costs snowball, but may also bring unnecessary health risks to patients. Isn't this so-called "improving service quality" playing with fire?
Not to mention, the relationship between doctors and patients will only become more and more strained in this atmosphere. Doctors are nervous when they hear the word complaint, how can this establish a harmonious doctor-patient relationship? Isn't this fueling the flames and exacerbating the conflict?
I understand that the original intention of the complaint mechanism is good, it is to protect the rights and interests of patients and improve the quality of medical services. However, such a blind, simple and crude implementation will not only fail to solve the problem, but will cause more problems. What we need is a more reasonable and humane management system, a system that can protect the rights and interests of doctors and patients at the same time.
Let's stop shackling doctors with this "shackle spell", after all, doctors also need room to breathe. How can a tense and fearful environment produce excellent doctors? A healthy doctor-patient relationship requires mutual understanding and trust, rather than the coercive constraints of a single policy. Only in a truly equal and open atmosphere can doctors' enthusiasm be stimulated, the quality of medical services can be truly improved, and the doctor-patient relationship can be harmonious.