Recently, Mr. Jiang, a consumer, broke the news that he bought "fidelity" Moutai on the online platform, but unexpectedly overturned, and then embarked on the road of rights protection, which aroused heated discussions among netizens.
When I bought Moutai online and received a fake, Alibaba's customer service responded: It is not the rule of the platform to pay ten for one fake
In Hangzhou, Zhejiang, Mr. Jiang was going to buy some Moutai online as a gift, and saw the "fidelity" Moutai on Taobao Mall, and the price was also very beautiful, so he spent more than 20,000 yuan to buy 7 bottles.
We all know that Moutai fake is also a relatively high-end liquor, and the authenticity of the goods must be verified when received, and after inquiry, it was found that these "fidelity" Moutai on Taobao are indeed fake.
Mr. Jiang then approached the Alibaba platform to explain the situation, and put forward a request for a fake 10 compensation according to the food safety law.
Alibaba's customer service response was too arrogant: You don't have to think about ten times the compensation, and the provisions of the law are not the platform's, and there is no such commitment, so you can only pay three for one fake.
Lawyers from well-known law firms spoke out that the rules of platform merchants are invalid
As the incident became bigger and bigger, a professional lawyer spoke out, saying: Alcohol products belong to food products, and according to the Food Safety Law, you need to pay 10 for buying fake goods.
However, the "fake one pays three" stipulated by Taobao merchants is a standard clause, which is invalid in front of the law, and the commitment to guarantee the authenticity of the products displayed on the platform has not fulfilled its regulatory responsibilities, and it is necessary to bear joint and several liability with the merchants.
With the lawyer's voice, a problem arose in front of him, that is, the "fake one pays ten" stipulated by the law and the "fake one pays ten" stipulated by the platform merchants are tough.
According to the information currently available to the editor, how much Mr. Jiang can lose in the end depends on which one of the laws and the platform can win, and the parties have not yet issued a statement.
However, I am sure that Mr. Jiang can get "fake one pay ten", everyone knows that when you buy something in a physical store, you can get a compensation of ten for fake goods when you encounter fake goods, is it an exception on the platform?
Heated discussions among netizens
There are many netizens who have expressed different opinions on this matter, among which some netizens said: As consumers, we are just fighting alone, and we don't have so much time to spend on this kind of big platform, and we can't afford it. This kind of people are in the majority.
There are also some netizens who say that buying on other platforms is better than Taobao, and the after-sales service is also very good.
It seems that many people have also encountered this kind of problem, and the platform has only done something hastily, and has not fundamentally solved the problem for customers, so that customers can only buy on other platforms.
One last thing I want to say
The bigger the enterprise does, the greater the responsibility, if you don't solve the problem for the customer, the customer can only solve your platform, and I believe that everyone's eyes are bright, all are obvious to all, which platform is better.
As long as Mr. Jiang complains about unscrupulous businesses in accordance with the Food Safety Law and adheres to justice, I believe that the law will give him a reasonable result.
In the end, do you think Mr. Jiang can get a fake one and pay ten?