Bansongyuan Road Street is the street with the highest population density and the highest proportion of residential area in Huangpu District. The population in the jurisdiction is concentrated, the needs of residents are diverse, and the contradictions and disputes are complex. The Party Working Committee and Office of Bansongyuan Road Sub-district thoroughly implement the spirit of the 20th National Congress of the Communist Party of China and Xi Jinping Thought on the Rule of Law, based on the social conditions of Bansong, and always adhere to the problem-oriented and rule of law thinking.
Recently, the 2024 Bansongyuan Road Street Rule of Law Construction Committee Work Conference was held, and the "Work Plan on Further Strengthening the Neighborhood Committee Mediation Committee and Comprehensively Improving the Effectiveness of the Mediator Team" was promulgated, and the "Songyuan Zero Distance" people's mediation service brand project was fully launched. Through the "integration of four forces" of "system cohesion, mechanism strength, personnel accumulation, and social assistance", the street will gradually achieve the "six goals" of "full participation, full case mediation, full management, global application, full support, and full dedication", so as to give full play to the role of people's mediation as the main force in maintaining social stability, and constantly improve the work pattern of "big mediation" at the grassroots level.
Optimize the organizational structure and weave a dense people's mediation network
Guided by party building, Bansongyuan Road Street has established a "full mediation" work model characterized by "the head of the block asks the mediation office, the director of the mediation committee full-time mediation office, the secretary of the general party branch of the residential area, and the director of the residents' committee takes charge and coordinates", and has built a multi-level, wide-ranging and standardized grassroots people's mediation network system of "vertical to the end and horizontal to the edge". The neighborhood continued to promote the neighborhood committee's mediation committee to fulfill its duties. Through the publicity of laws and regulations, the mediation committees of each neighborhood committee use effective methods such as education, persuasion, and guidance to urge the parties to negotiate on an equal footing and voluntarily reach a mediation agreement, and conscientiously do a good job in dispute registration, mediation statistics, case selection and reporting, and document and file management. At present, focusing on the pilot requirements for the standardized construction of various professional committees of neighborhood committees, the "standardized construction of neighborhood committee mediation committees" is being promoted in an orderly manner.
Innovate systems and mechanisms to build a diversified pattern of dispute resolution
In August last year, during the daily visit of the cadres of the Xincun Neighborhood Committee, Ms. Ai, the new owner of the community, complained to the neighborhood committee that she had just started to renovate her home and found that there was a continuous water leakage on the top of the bathroom. After investigation of the property in the community, it is suspected that it is caused by the leakage in the bathroom of her neighbor upstairs. Ms. Ai communicated with the owner of the upstairs many times, but perhaps because of the age gap, the communication was not smooth, and the two parties often broke up unhappily. Due to the failure to solve the water leakage problem, the renovation team of Ms. Ai's home could not continue the construction, and the two families had a deep conflict.
After learning of this situation, the cadres of the neighborhood committee immediately activated the mechanism of graded mediation. The mediator will come to the door to understand the specific situation and work separately for the two companies. At first, the owners of the upper floors did not accept mediation at all. Later, after many days of persuasion by the mediator, the two families were willing to sit down and talk about their thoughts together. In the end, under the mediation of the mediator, the two parties reached a settlement: Ms. Ai asked the renovation team to go to the neighbor's toilet to find the leakage, repair it, and restore it to its original state.
At present, the neighborhood committees of Bansongyuan Road Street continue to strengthen the daily investigation mechanism of contradictions and disputes, combined with the "four hundred" visits, organize and carry out rolling and dragnet contradictions and disputes, and strive to "early investigation, early detection, early prevention, and early disposal", so as to achieve the work goal of "small things do not go out of the neighborhood committee, major things do not go out of the street, and contradictions do not turn in". On the basis of timely grasping the information on contradictions and disputes, conduct assessments and judgments, and divide contradictions and disputes into simple disputes, ordinary disputes, difficult disputes, and major disputes according to criteria such as severity and difficulty of handling. Classification and classification to resolve contradictions and disputes in the bud to the greatest extent.
In the second half of last year, after the "three institutes linkage" joint mediation mechanism for contradictions and disputes was launched, under the overall planning and coordination of the neighborhood party working committees, the mediation committees of various neighborhood committees strengthened their linkage with judicial administration, public security, courts, letters and visits, and other departments, forming a work pattern of joint investigation of contradictions, forces, and information.
Improve professional ability and do a good job in the construction of backbone teams
In recent years, Bansongyuan Road Street has focused on improving the professional ability of the team and the standardized construction of the mediation committee of the neighborhood committee, studying the curriculum system according to the requirements of actual combat, and conducting regular business training to improve the mediation ability. To this end, the street and the School of Mediation of Shanghai University of Political Science and Law signed a cooperation agreement to build a "practical teaching base for college students of Shanghai University of Political Science and Law", introduce professional strength, deepen the integration of mediation theory and practice, and continue to empower the director of the mediation committee of the neighborhood committee and the mediator.
On this basis, the street will open up the career growth path of the mediation backbone, focusing on the director of the mediation committee of the neighborhood committee with outstanding mediation ability and rich work experience, and plan to carry out the evaluation and recruitment of the chief, first-level and second-level people's mediators, and will set up a district mediation studio for the chief mediator.
Use social forces to promote co-construction, co-governance and sharing
Since 2018, the Mediation Committee of the New Village Neighborhood Committee of Bansongyuan Road Street has recruited 10 outstanding volunteers from the community to establish the "New Village Mediation Clinic". The "outpatient clinic" implements a shift reception system, and there are mediation volunteers from 2:00 to 3:00 p.m. every Monday to Friday. It provided strong support for the mediation committee of the new village neighborhood committee, and resolved some residents' conflicts in Quxi New Village in the bud. Give full play to the leading role of the community as a "person who understands the law", resolve disputes, guide the masses to abide by the law, and let community residents truly enjoy convenient and high-quality legal services. In the past five years, the "Mediation Studio" has mediated a total of 70 community conflicts, involving various conflicts and disputes such as housing lease, guardianship, tenant registration change, and adjacent compensation.
With the successful model of the Xincun Neighborhood Committee, Bansongyuan Road Sub-district is promoting the "mediation clinic" mediation volunteer service model throughout the street, widely mobilizing retired lawyers, veteran party members, veteran cadres, veteran political and legal cadres and policemen and other "people who understand the law", and forming a mediation volunteer team in each neighborhood committee as an important supplement to the mediation committee of the neighborhood committee. At the same time, the legal counsel of the neighborhood committee is encouraged to participate in the mediation of conflicts and disputes, giving full play to the professional advantages of legal advisers in the mediation of conflicts and disputes, providing legal opinions and policy guidance for the mediation of conflicts and disputes, and doing a good job of publicizing the knowledge of relevant laws and regulations, to help resolve conflicts and disputes in accordance with the law, in a timely manner, and on the spot.
The neighborhood also pays attention to the construction of a database of mediation consultants and experts, and actively invites professionals from law, psychology, social work and other related industries to participate in mediation work. "Bansongyuan Road Street is a typical old city community, the people's mediation workload is large and wide, new problems and new contradictions are constantly emerging, and the task is arduous and heavy. Strengthening the construction of the team in the street and selecting and strengthening all kinds of professional talents will provide new ideas, new strength and new vitality for the resolution of contradictions and disputes. Xu Wenhu, the first batch of members of the Bansongyuan Road Street People's Mediation Advisory Expert Database and the former second-level inspector of the Huangpu District People's Congress, said. The street will continue to summarize and promote the successful experience and characteristic practices formed by experts in the practice of mediation work, play a typical leading role, and improve the overall level of mediation work.