Too many people paid Xiaomi a deposit and pretended to be forced, but I didn't expect Mr. Lei to keep a hand
The following article comes from the daily push of science and technology, and the author's daily push of science and technology
Source | Technology is pushed daily
On March 29, Lei Jun's personal Weibo and Xiaomi Auto's official Weibo simultaneously announced data:
24 hours after listing,
Xiaomi SU7 Dading 88898 units!
Over a 24-hour period, the trend change for large quantities looks like this:
4 minutes to break 10,000
7 minutes to break 20,000
In 27 minutes, it broke 50,000
The final frame of the 24-hour finalization is 80,000
There are 86,400 seconds in a day;
On this earth, every 1 second, there is 1 more Xiaomi SU7 owner.
Xiaomi cars are doing well
But there are too many "accidental" consumers
Ke Xiaobian added the sales of a Xiaomi car store in Guangzhou, and saw in his circle of friends that due to too much passenger flow, a one-meter bar was pulled up at the door, and it was necessary to queue up to enter the venue.
It is not an exaggeration to describe it as a market.
However, while gaining high attention from the market, some controversies have also followed.
On the question of whether the deposit of Xiaomi car is refundable, it has been on the hot search.
Some users reported that they could not refund the deposit after placing an order through the Xiaomi Auto App, and some users said that they had locked the configuration by mistake and called the customer service, and the customer service reflected that it could not be returned.
Some "victimized" netizens created a rights protection WeChat group overnight, hoping to collectively ask Xiaomi Auto for a refund;
There are also optimistic netizens who transfer their own Huabei paid for the limited founding version of the model order on Salted Fish:
Some netizens also raised doubts:
The so-called mistakenly touched the lock order, which requires "accidentally" touching the order page, "accidentally" selecting the model, and then "accidentally" filling in the name and 18-digit ID number, and finally "accidentally" entering the payment password......
The order page of the official APP of Xiaomi Auto shows:
Within 168 hours (i.e. within 7 days) of the deposit payment, the vehicle configuration can be modified at any time.
After 168 hours of deposit, the vehicle configuration is automatically locked.
However, once the configuration is locked, the vehicle will enter the production phase;
At that time, the configuration can no longer be modified, and the deposit will not be refunded.
Xiaomi's official response:
The lock-up deposit is non-refundable
On March 29, Xiaomi Auto's official Weibo, deposits and other hot questions were answered.
For XiaomiSU7Dading77 days can be refunded,Xiaomi Auto said,Considering the Xiaomi SU7Tasting、Test drive appointments are huge,At the same time,In order to further protect the rights and interests of users,Let everyone have a more adequate test drive experience and consideration time,The hesitation period before April 30 was extended to 7 days。
For user feedback that the deposit is non-refundable, Xiaomi Auto said that once the configuration is locked, it means that the lock order is completed, the vehicle will enter the production stage, and the configuration cannot be modified again, and the deposit is non-refundable at this time.
So, can the order be renamed or transferred to someone else?
The person who made the decision cannot be modified, and the rights and interests are not accompanied by the order.
As of 12 noon on March 29, Xiaomi Auto's customer service system has received a total of 469 requests for refunds and reconfigurations.
In the car purchase process of the Xiaomi Auto App, there are a total of three prompts regarding the non-refundable active lock order, and a pop-up prompt will be directly displayed when the final "lock configuration" is made. Xiaomi Auto said that before locking the configuration, please choose carefully.
summary
Too many "accidental" people want to borrow an order from Xiaomi Auto to install it;
But unexpectedly, Lei Jun and his Xiaomi car had already expected this situation and kept a hand.
In addition, Xiaomi Auto responded: "User information cannot be modified, and buyers must purchase through transfer, which ensures the legitimacy and security of the transaction to a certain extent." ”
But it can also cause some inconvenience to buyers:
For example, the transfer process is cumbersome, and the additional costs that may be incurred.
Therefore, in the future, Xiaomi Auto may consider optimizing related processes to provide consumers with more convenient services.
Attached is the official Q&A content of Xiaomi Auto: