Recently, Auto Door Network announced the list of the body electrical complaint index of independent car companies in 2023.
Judging from the list, BYD's complaint index is still ahead of most car companies. The following Changan Automobile, Great Wall Motor and Chery Automobile have all been dissatisfied with the car engine system without exception.
In addition, there are two new power brands on the list, Zeekr and Denza, which have been complained by car owners because of problems such as bulging seats and refrigerators not being refrigerated.
First place: BYD complaint index 5957.05
Typical faults: rust on the body, self-starting of the engine
Automobile quality complaint review: BYD Auto's body electrical complaint index in 2023 will reach 5957.05, becoming the first on the list.
Judging from the feedback from the complaints, the rust of the body and the self-starting of the engine have become two focuses. It is understood that the problem of rust in the body is mainly reflected in the seal, the owners said that many parts in the car are rusty, and at the same time there are abnormal body noises, seat collapse, headlights tears, wireless charging is not sensitive and other problems.
The frequent self-starting failure of the engine in pure electric mode is widely seen in a number of BYD's hot-selling models.
Second place: Changan Automobile Complaint Index 2164.8
Typical faults: vehicle and machine failures
Automobile quality complaint review: In 2023, Changan Automobile will come to the second place in the list of body electrical complaints of independent car companies with a complaint index of 2164.8.
Judging from the feedback of complaints, many car owners are dissatisfied with the vehicle's vehicle system. Changan UNI-K and Changan UNI-T have the most prominent car machine problems, and the complaints involved cover navigation errors, OTA non-upgrades, car machine jams and other aspects.
In addition, some car owners have complained about the power loss of Changan Benben EV battery and the abnormal noise of Changan Auchan X5 body.
Third place: Great Wall Motors complaint index 1821.6
Typical faults: vehicle failure, paint bulging
Automobile quality complaint review: In 2023, Great Wall Motors will come to the third place on the list with a body electrical complaint index of 1821.6.
Judging from the complaint data in the background, Great Wall Motor's problems in the body electrical aspects are relatively scattered. In addition to the complaints that the car engine of Haval Divine Beast, Haval H6S and other models cannot be upgraded, many owners of Haval Chitu have also reported that the paint on the inside of the door is seriously bulging, and has not waited for the manufacturer's reply.
Fourth place: Chery Automobile complaint index 1614.8
Typical faults: vehicle failure, odor in the car
Automobile quality complaint review: Chery Automobile's body electrical complaint index in 2023 will reach 1614.8, ranking fourth on the list.
It is understood that the two more serious problems are the car machine jam and the smell in the car. Judging from the complaints of car owners, there are serious problems such as lag and inability to upgrade on the car machine system on Arrizo 8, Tiggo 8PLUS and Tiggo 8 PRO.
In addition, the Tiggo 8 was also complained about serious odor in the car and large blind spots in the headlights.
Fifth place: Geely Automobile complaint index 1316.6
Typical fault: The dashboard screen is blurred
Car Quality Complaint Review: In 2023, Geely Automobile's body electrical complaint index will reach 1316.6, ranking fifth on the list.
However, from the perspective of complaint models, Geely Automobile's body electrical complaint index mainly comes from its four models, namely Boyue, Xingrui, Xingyue L and Envision X6.
Judging from the complaints, Boyue's dashboard screen problem is the most serious. In addition, some car owners have reported that Xingrui's car machine system is stuck.
No. 6: GAC Passenger Vehicle Complaint Index 948.2
Typical fault: The car machine has a black screen and freezes
Automobile quality complaint comments: GAC Passenger Car will come to the sixth place on the list in 2023 due to problems such as black screen and jamming of the car machine, and the body electrical complaint index will reach 948.2.
It is understood that the black screen of the car machine system, Caton and other problems are mainly concentrated in the Trumpchi GS8. Many car owners believe that the failure of the car machine system is caused by the insufficient computing power of the car machine chip. The Trumpchi M8 also has a small number of vehicle system problems.
In addition, the owner of the Trumpchi GS4 reported that the vehicle had problems such as rust on the body and blurred panoramic images.
Seventh place: ZEEKR complaint index 781.55
Typical faults: seat bulges, electric door faults
Automobile quality complaint comments: As a high-end new energy brand under Geely Automobile, the ZEEKR brand will have a body electrical complaint index of 781.55 in 2023.
Judging from the models that have been complained about, ZEEKR 001 has contributed 90% of the complaint index. Among them, the two most prominent problems are seat bulge and power door failure. It is understood that most of the models that have received complaints are from the 2021 and 2022 models. The car owners believe that the problem is a product quality defect and should be replaced or repaired by the manufacturer free of charge.
No. 8: Denza Auto Complaint Index 454.85
Typical faults: the refrigerator is not cooled, and the steering wheel is not sensitive
Comments on automotive quality complaints: In 2023, DENZA Auto was subjected to centralized complaints about the electrical aspects of the body. Among them, the two most typical problems are that the refrigerator is not refrigerated and the steering wheel is not sensitive. The complaints were mainly focused on the DENZA D9.
According to the owner's description, the problem of insensitive touch buttons on the steering wheel has brought great hidden dangers to driving safety. The manufacturer's reply is that the owner can replace it with a physical button at his own expense.
No. 9: FAW Hongqi Complaint index 405.35
Typical fault: The vehicle machine is stuck
Automobile quality complaint comments: FAW Hongqi's body electrical complaint index in 2023 reached 405.35, ranking ninth on the list.
It is reported that most of the complaints related to FAW Red focus on the non-updating of the vehicle system, and the two models of E-QM5 and H5 are the most prominent. In addition, there are also a small number of owners of Shengshi who complain about the cracking of the dashboard of the vehicle.
No. 10: SAIC-GM-Wuling complained about 381.7
Typical faults: paint peeling, air conditioner odor
Automotive Quality Complaint Comments: SAIC-GM-Wuling's body electrical complaint index in 2023 reached 381.7, entering the last place on the list.
However, from the perspective of the distribution of complaints, SAIC-GM-Wuling's body electrical complaints are relatively scattered. Among them, the more concentrated complaints are the paint peeling on the Baojun 510, 560 and 730 models. Many car owners have reported that the paint surface of the vehicle's door handles, trunk and roof has been cracked and peeled off to a certain extent.
In addition, the hot-selling model Wuling Hongguang MINIEV has also received complaints about the smell of air conditioners.