1. The tourist service reception center is an important part of the tourist attraction, which provides tourists with a number of services such as consultation, reception, guide, and complaint. An excellent tourist service reception center can not only enhance the image of the scenic spot, but also provide more convenient and comfortable services for tourists. This paper will discuss the design concept, function and space design of the visitor service reception center, in order to provide a useful reference for related fields.
2. Design ConceptThe design concept of the Tourist Service Reception Center should be "people-oriented" as the core, fully considering the needs and experience of tourists. Specifically, the following points should be emphasized:1. Comfort: The reception center should have good ventilation, lighting and sound insulation to create a comfortable environment. 2. Functionality: The reception center should have complete facilities, such as information desks, rest areas, guide systems, etc., to meet the different needs of tourists. 3. Convenience: The reception center should be set up with obvious signs and guidance signs to facilitate tourists to quickly find the services they need. 4. Aesthetic: The design of the reception center should pay attention to the overall aesthetics, coordinate with the surrounding environment, and highlight the characteristics and cultural connotation of the scenic spot.
3. Functional Analysis: The functions of the tourist service reception center mainly include reception, consultation, guide, complaint handling, etc. On this basis, the following functional extensions should also be considered:1. Display and sales of special commodities: The reception center can set up a special commodity display area to display the specialties of the scenic spot and sell them to tourists. 2. Updating and releasing tourist information: The reception center should have the function of real-time updated tourist information release, including attraction introduction, activity preview, transportation information, etc. 3. Volunteer recruitment and training: The reception center can set up a volunteer recruitment and training area to provide more comprehensive services for tourists. 4. Emergency rescue facilities: The reception center should set up emergency rescue facilities, such as first aid kits, fire-fighting equipment, etc., in case of emergency.
4. Space design: The space design of the tourist service reception center should be planned in combination with functional requirements and space utilization efficiency. Here are some key space design points:1. Entrance and lobby: The reception center should have a spacious entrance and be equipped with signage. The hall should be spacious and bright to create a comfortable environment. 2. Information Desk: The information desk should be located in a conspicuous position in the reception center to facilitate tourists' consultation. At the same time, the information desk should be equipped with high-definition displays and audio guide equipment. 3. Rest area: The rest area should be set up in a quiet corner of the reception center, equipped with comfortable seats and coffee tables. At the same time, consideration should be given to the installation of special seats for the disabled and infant care facilities. 4. Navigation map display area: The navigation map display area should be set up in a conspicuous position for visitors to view. The display area should be equipped with an electronic guide screen and a paper map to meet the needs of different visitors. 5. Featured merchandise display area: The display area should be set up in a quiet corner and equipped with professional lighting and storage facilities. At the same time, attention should be paid to the aesthetics and cultural connotation of commodity display. 6. Complaint handling area: The complaint handling area should be set up in a quiet and private location, equipped with professional complaint handling equipment and staff. 7. Emergency rescue facility area: Emergency rescue facilities should be set up in an easily accessible location and equipped with corresponding signs and instructions.
5. ConclusionTo sum up, the design of the tourist service reception center should be "people-oriented" as the core, and fully consider the needs and experience of tourists. Through reasonable planning of space, setting up multi-functional areas and improving facilities, we will create a comfortable, convenient and beautiful tourist service reception center to provide tourists with a better service experience. At the same time, relevant personnel should pay attention to the design details to ensure the practicality and sustainability of the reception center, and lay the foundation for the long-term development of the scenic spot.