In the top 10 car complaints, FAW Toyota's five models are on the list
Approaching March 15, car complaints will become a hot topic of concern for car enthusiasts. It is worth noting that at the moment of the rise of new energy, which models will become the "hardest hit area" of complaints? For this reason, the car review agency deliberately checked the complaint information of the third-party platform in the past 30 days, and found a problem worthy of attention, among the complaints of the top ten models, FAW Toyota, the brand has five models on the list.
According to the complaint data released by the third-party automobile platform, the complained brands are mainly five models of FAW Toyota (RAV4 Rongfang, Corolla, Corolla Ruifang, Ruizhi, and Crown), three models of GAC Toyota (Camry, Fenglander, and Leiling), as well as two other independent brands, a model of Changan (Changan Auchan X7 PLUS) and a model of BAIC Motor (Rubik's Cube).
It is worth noting that FAW Toyota, as the most complained about in the top ten, can be said to be the main hot-selling models on the list, and the problems complained about are mainly focused on "engine/motor exhaust failure and high fuel consumption", and the models are mainly 2023 models, as for the reason for the blockage of the particle trap, resulting in the vehicle having weak acceleration, increased fuel consumption, and frustration in shifting. Specifically:
RAV4 Glory: Rust on the body, clogged particle trap
As FAW Toyota's main SUV model, RAV4 Rongfang has always had good sales and reputation, but in recent years, the number of complaints about the car has surged, and it once became the champion of the complaint list. Specifically, there are two main aspects, one is that the body is rusty, and the model involves the 2019-2022 model, which is not an exception at present, and FAW Toyota has not responded for the time being;
A netizen complained that the car just bought 3 months after the exhaust filter was blocked, and the 4WD version of the RAV4 Rongfang was tested with a fuel consumption of up to 1.3-1.5 yuan per kilometer, hoping that the manufacturer would return the car or give a good solution.
Corolla: Exhaust failure Particle trap blockage
The problems with this Corolla model are mainly focused on exhaust failures and clogged particulate traps, which are the same as the RAV4 Rongfang, and the models involved are from 2017 to 2023, including both gasoline and electric hybrid versions.
Popular science, the so-called particle trap, you can understand it as the "mask" worn on the vehicle exhaust device. It is a ceramic filter installed in the engine exhaust system, and its main job is to capture harmful particulate emissions from automobile exhaust.
The problem of particle trap blockage is more common, and the high temperature generally burns the particles to achieve the purpose of cleaning. For car companies, the advantage is that it is one of the lowest-cost solutions, and the disadvantages are that the frequency of blockages is higher, fuel consumption rises, acceleration is weak, and gear shifting is frustrated, and the cost needs to be borne by the consumers themselves.
At present, on the whole, the problem has been complained about for a long time, but FAW Toyota and GAC Toyota have not yet responded to the problem of particle trap blockage and corresponding official after-sales measures. Therefore, it is recommended that consumers shop around while buying a vehicle to avoid unnecessary trouble to themselves.
It is worth noting that Toyota's sales in the Chinese market will decline in 2023, with annual sales of 1,907,587 units, a year-on-year decrease of 1.7%. In addition, at the end of last year, FAW Toyota also announced a recall of 25,815 bZ3 electric vehicles produced between March 13, 2023 and November 9, 2023. Regarding the number of recalled models, the number of recalled models is basically the same as that of the bZ3 since its launch, which means that almost all of them have been recalled.
In addition to the problem of particle trap blockage in fuel vehicles, the large-scale recall of the bZ3 pure electric model undoubtedly exposes Toyota's shortcomings in the core technology of electric vehicles.
At present, Dong Xiuhui is the general manager of Toyota, as for how to transform the model, how to increase sales, how to deal with the aftermath of the model quality problems, etc., this mess wants to do a good job, but it is really not that simple.