On February 3, China Southern Airlines was on the hot search for the incident of detaining passengers in the cabin for 6 hours, and the content of the public apology was also evasive and perfunctory.
Netizens are waiting for China Southern Airlines to make further compensation and apologize, but what they are waiting for is another escalation of the situation - China Southern Airlines refuses to allow solo passengers in wheelchairs to board the plane. It's really a wave of unevenness.
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The girl complained in the video is called Zhang Qihui, a girl with a disability. In 2016, she was admitted to Minzu University of China as a master's degree in bamboo flute with the first place. Her bamboo flute performance once moved CCTV, and even the vice premier praised her after hearing it.
On 5 February, the girl came to the airport in a wheelchair to board the plane. When I arrived at the airport, I was denied boarding by the staff on the grounds that there were no accompanying people and I could not apply for cabin wheelchair service.
Paradoxically, the girl had called China Southern Airlines two weeks before her trip to apply for cabin wheelchair service, and the phone said that it was required to have an escort. She said that she had also taken a China Southern Airlines plane alone before, and not long after, she was clearly informed by text message that her application was successful. As a result, when I arrived at the special passenger counter of China Southern Airlines on the same day, the staff said that I could not apply for a cabin wheelchair without an escort. What's even more ridiculous is that the staff didn't allow her to board alone. Since it is not allowed, what does it mean that the application in the text message is successful?
The girl's account is full of inspirational videos of wheelchair travel, and she doesn't understand what makes China Southern Airlines feel that being in a wheelchair is like having no ability to live and travel independently.
On the same day, a wheelchair brother on other flights of China Southern Airlines was also denied boarding, and he also filed a complaint with China Southern Airlines. The eldest brother said that if there is only one person, then what should I do every time I travel?
Just like the six hours of stranded passengers in the previous two days, why can't China Southern Airlines fly when other planes can fly? Now it's the same again, why can other airlines board alone in wheelchairs, but China Southern Airlines cannot?
Moreover, isn't the connection service for special passengers just to facilitate wheelchair passengers to travel smoothly alone? In this way, there is no need for people traveling with them.
The girl said that every time she received special passenger services, the ground staff pushed the wheelchair, and then transferred to the cabin wheelchair when she went to the cabin door, and the flight attendant pushed the wheelchair to the seat, and did not need to be accompanied once. If all wheelchair passengers are accompanied, what is the point of the existence of special passenger counters?
Although the girl explained that she could board the plane alone, the staff did not pay attention. The staff at the special passenger counter did not seem to have the slightest hint of explanation, and no one showed any intention of helping the girl, and only followed this illogical and inexplicable death rule.
The girl said she had been on so many planes and had never encountered anything like this. While angry, she said that she would never choose China Southern Airlines again in the future, and had already complained to the 12326 Civil Aviation Bureau.
After this video was posted on the Internet, it caused dissatisfaction among many netizens.
Many netizens also told what they encountered in China Southern Airlines, and it seems that China Southern Airlines does have problems everywhere.
In the past, passengers were stranded in the cabin for 6 hours, and now they refuse to carry wheelchair passengers, China Southern Airlines really has to give consumers a satisfactory explanation.
Many netizens are puzzled, why can't they get to the airport after the SMS application is successful? It is inconvenient to travel, and China Southern Airlines does not understand consumers at all.
Under the condemnation of many netizens, the official account of China Southern Airlines finally appeared in the comment area of the girl's video
However, netizens are still dissatisfied with the speed of China Southern Airlines' apology.
What do you think about the successive problems, but there has never been a sincere apology and explanation?