Have you found out? You really can't shop in a certain east, especially a third-party merchant, you must subvert the previous cognition, this platform is good after-sales!
Recently, I think that the large items still have to be bought in a certain east, which is a drawback of many years of trust! In a certain east to add a solid wood bed to the home, the main picture of the wood color is really good-looking, see the time of the goods can be delivered the next day, but the next day to buy the record to see, the development is not delivered at all, and the customer service a consultation, only to find that the time prompted when shopping is not accurate! Well, for the beloved baby, I really like the style of this solid wood bed, wait!
I finally received it.,Open it and look at it.,My heart is cold.,It's different from the main picture.
Main image and detail page bedside dailies
The main picture and detail page bedside samples are very warm and high-end when you look at them
Bedside in kind
The physical pattern is too messy, and it doesn't look advanced
When I received the real thing, I was a little disappointed, and my heart was cold again, and I wanted to communicate with the customer service to see if there was any comfort?
Unexpectedly, I held back the internal injuries all of a sudden
For the homepage and the real thing, so obviously the pattern is different, the merchant said that it is not their problem, it is the problem of shooting light chromatic aberration
The customer service replied to the color difference question
I propose that not only the color difference, but also the pattern is different, and it is obviously not the same thing
The customer replied that the physical picture in the review is like this, and the implication is that I should read the review to buy, and should not refer to the main picture of the store sales
That's what it means to say the real thing
If the return is due to the customer's personal reasons, you will be responsible for the shipping costs.
Returns are not covered by shipping costs
I just thought, and customer service will not have any results, such a large object, return has to spend a lot of freight, or about the installation, as for the pattern is not very like, can only have regrets!
The more I think about it at night, the more angry I become, I think that if this situation is in Duoduo, after saying it for so long, Duoduo customer service has already come out to preside over justice, even if we have regrets about using, we will give a little comfort, after all, there is a difference between the promotional page and the real thing, and customers should not be wronged.
Just go to a certain east platform to complain!
Then I waited for a long time
After waiting for nearly 20 minutes, Xiaomei finally responded
Official reply
I'm still on the premise of PLUS
Said it was to help me check it, and I asked to reply to me before noon the next day, but I didn't wait for the result!