What should I do if I lose my bag on the train?
What should I do if an elderly person with limited mobility rides alone?
What should I do if I forget to bring my ID card when I take the bus?
……
Don't panic, 12306APP
These useful features are here to help
First of all, we are in the railway 12306APP
Click on "Warm Service" on the home page
Go to the ribbon
Lost & Found Items
Click on "Lost & Found Item"
Fill in passenger information and lost item information
Submission is pending processing
Keep an eye on the "Progress Inquiry"
You can also click on "Lost & Found Claim"
Pay attention to the corresponding train/station
Lost & Found Information
It is found that there is a match for the person's lost item
You can call the 12306 customer service number to apply
Reservations for key passengers
Click on "Key Passenger Reservations"
Fill in the appropriate information and submit
After the appointment is successful
Station staff will contact you
And provide relevant services according to your needs
Temporary proof of identity
This feature is suitable for travelers who forgot to bring their ID cards
Fill in the information - verify the review - the review is passed
After the review is passed
You'll be able to get it
Proof of temporary status for the ride
Tips:
If you have any questions or difficulties in the process of waiting for the train or taking the train, you can call 12306 for consultation, or ask the railway staff around you for help in time.
Source: Railroad 12306