Recently, I heard the clerk of the bubble tea shop complain that he always encounters the "white prostitution party", and he comes at least 4 times a month.
The other party placed an order on the takeaway platform to buy the cheapest milk tea, and then left a message "make up XXXX". When I called, the other party did not answer, and left a message to the other party in the order, asking what caused the need for redelivery, but the other party did not read it and did not reply. Ask colleagues, no one knows what the situation is, don't make up for it, make orders normally, and be complained about when it is completed.
It's a whole speechless. After suffering a few losses, I recognized the number of this customer.
What can I do if I don't answer the phone, don't reply to the message, and can't contact the customer who placed the order?
In other cases, the background can see that the customer is placing an order for the first time, and the message reads: "Make up for the XXXX that was missed last time, more taro balls, don't be cold at high temperatures!"
It turns out that the remarks message function, can it still be used like this?
I always encounter the remark "make up XXX", and ask my peers if they have encountered it?
On social platforms, there are also many practitioners who complain that they always encounter remarks that they need to make up for missing things. I called to inquire about the situation, and I was scolded, and then the other party canceled the order.
Should this be reasonable, or unreasonable?
Some people said that the customer left a message saying that he had diarrhea just after drinking milk tea, and asked for compensation, and the store offered to arrange for someone to accompany him to seek medical treatment, and the other party was "fine" at once, and even bluntly said "It didn't work, it bothered"...... Should we say that this is reasonable? or is it unreasonable?
After some exchanges in the comment area, I found that there are many such cases, which can be called the emerging fraud "0 yuan purchase" of milk tea shops.
Netizens discussed
From the consumer's point of view, it is natural for the store to make mistakes and give compensation, and consumers do not need to pay for the merchant's mistakes. Many consumers are also disgusted with the behavior of merchants to "make up for it next time", because the first experience is not good, they will not want to visit next time.
However, the reality is that there are many products, packages, materials, and orders in bubble tea shops, and mistakes are inevitable, and the key is how to negotiate and solve them.
Netizens discussed, I don't like "make up next time"
Some stores will directly make up for the missing items and ask the rider to re-deliver them to the door, some stores will say that they can refund the order without returning it, and some will negotiate between the two parties and the customer will accept the next redelivery.
Either way, customer satisfaction is the ultimate goal.
Some netizens also said that because of the increase in the favorability of the store's replacement
There are also merchants to share their experience, because there are too many "white prostitutes", and those who really need to make up for things will keep the merchant receipts and put them in the drawer, even if different employees are on duty, it is convenient to check the orders to be supplemented.
Some stores will put an "after-sales card" with the take-out order, and if you are not satisfied, you can go to the store with the card to get a new drink.
Some netizens also said that the things they ordered were missed, and they would make up for it next time after negotiating with the store, and record it with a string of numbers, representing what goods they would send, so as to effectively prevent white prostitution.
Netizens share their experiences
……
For merchants, any questions raised by customers are required to be answered. Some people use this behavior to get things that do not belong to them, and the store is also standardizing the system, not only to ensure customer satisfaction, but also to achieve the normal operation of the store.
If it is said that the store does activities, and the system can serve meals and let customers gather wool, then of course every transaction will be completed in accordance with the regulations. But the takeaway has raised a group of "white prostitutes" who come to the door, and even use "bad reviews" to talk about things, which makes the store very upset.
What do you think?
(Screenshot from the Internet)