Recently, a head of a family in Yunnan posted that his 3-year-old son was pinched by the amusement equipment when his 3-year-old son was playing in a parent-child amusement park in Chuxiong during New Year's Day, and there may be sequelae, and the park's treatment is not satisfactory. On January 5, Mr. Liu, a parent, told upstream news reporters that the child had been discharged from the hospital and had complained to the relevant departments of Chuxiong, and a civil lawsuit may be filed in the future. The amusement park responded that the park has tried its best to cooperate, and is currently going through the insurance process, and the market supervision department has also conducted an investigation. The Chuxiong Prefecture Administration for Market Regulation said it would reply to parents within seven working days.
Mr. Liu told the upstream news reporter that he is a native of Kunming, Yunnan Province, and his wife work in the Sichuan-Chongqing region, and recently took leave to visit relatives in Chuxiong with his 3-year-old son. On the afternoon of December 31, 2023, my son, my grandmother, my teenage nephew and my nephew's mother went to a local parent-child paradise together.
"At 4:20 p.m., my wife and I were about to go to the playground to look for our young son and take it home, but the staff refused on the grounds that there was no ticket, we searched along the amusement park fence for about seven or eight minutes, and suddenly saw a crowd gathering in a place, and my nephew was also anxious to find the staff, and my nephew's mother called and said that my son was injured in the playground. Mr. Liu recalled.
Mr. Liu rushed into the playground and saw that his son's right index finger was stuck in the human drum of an amusement facility that resembled a small Ferris wheel, and his flesh and blood were blurred. "It took about ten minutes for the fire rescue team to arrive, and it took about ten minutes to rescue him, and he was immediately sent to Chuxiong Hospital of Traditional Chinese Medicine, where he was diagnosed with a crush injury to the right index finger, nerve and blood vessel damage, tendon damage and tendon damage, and there may be sequelae in the future. ”
Mr. Liu said that at his request, the park sent two staff members to accompany him. "They didn't pay in advance, and I was busy taking care of the children, so I went to the police station on the 2nd to make a record, and only contacted the kindergarten on the 3rd. A person in charge said that the kindergarten has called the police, the work has been done properly, there is no responsibility problem, but repeatedly said that the most important thing at present is to treat the child. ”
Mr. Liu was also very dissatisfied with this answer, and then called the 12345 government service convenience hotline and the 12315 consumer hotline to complain, asking the kindergarten to bear the children's medical expenses, nutrition expenses, as well as parents' lost work expenses, transportation, accommodation and other expenses.
"Because I may be involved in litigation later, I went to the amusement park to shoot and collect evidence, but I was also stopped by the staff and asked the other party to show a business license, which was also refused. Mr. Liu posted on the Internet on the evening of the 3rd questioning the handling of the park, which attracted the attention of netizens.
On the 5th, the upstream news reporter contacted the parent-child paradise, and a staff member said: "The parents of the children are indeed anxious, and we also understand it." ”
According to the staff, according to the monitoring, at 16:34 pm on December 31, 2023, the child accidentally put his right hand into the gap of the pedal drum at the unpowered Ferris wheel amusement equipment. At 16:37, 12 staff members in the area began to use tools to carry out rescue, because the steel plate was too hard, the staff dialed 119 at 16:39 to rescue, during which they have been trying to calm the children's emotions, maintain order at the scene, and reserve a good rescue channel.
During the rescue, the four staff members of the park supported the Ferris wheel equipment with their bodies throughout the whole process to ensure that secondary injuries were avoided and the safety of the three children who were still on the equipment were also ensured. After that, two staff members accompanied the parents to the hospital for medical treatment, and on the 1st and 2nd, they also arranged for the staff to visit the hospital and brought New Year's gifts. Said the staff.
"On the 3rd, there was no smooth communication about this matter, and the parents posted, and we were also very helpless. After the parents of the children called the police, the public security organs have made a record and collected evidence from monitoring and other materials, and the Market Supervision and Administration Bureau also came to investigate on the 5th. "The amusement park license is complete, and the non-powered Ferris wheel amusement equipment does not involve the filing and supervision of special equipment. ”
In response to Mr. Liu's questioning that the kindergarten did not allow parents to enter the park to pick up their children, the staff responded: "It was the New Year's Day holiday, there were a lot of people in the park, Mr. Liu did not have a ticket, and the child was not nearby, so he was not allowed to enter the park, and this happened in the process." ”
According to the park, the amusement park opened in September 2023 and is a large-scale non-powered facility. "The safety of children's projects must be the first priority, but it cannot be said that the risk is 100% avoided, but there are no serious injuries, they are all small scratches, and they are actively and smoothly dealt with through insurance.
Mr. Liu said that on the 5th, the child has been discharged from the hospital and will return to Sichuan to continue treatment, and the current medical expenses are more than 5,500 yuan.
The staff of the park said that the process of handling insurance claims has been communicated with Mr. Liu, and the materials have been submitted, and the insurance claim process will be entered into the link of medical fee payment.
Regarding the question of responsibility, the park did not answer positively: "At present, whether it is guardianship responsibility or park responsibility, this is a professional issue in law, and when the treatment is over, I hope that the two parties can sit down and negotiate this matter." ”
On the 5th, upstream news reporters asked the Chuxiong Prefecture Market Supervision and Administration Bureau about this matter, and a staff member of the complaint and reporting center said that it was inconvenient to disclose the relevant investigation. We will reply to the complainant by phone within 7 working days. ”
Upstream news reporter Tang Hao