Recently, a news about a resident on the 44th floor of a five-star hotel in Shanghai who did not pull the curtains and was wiped by a cleaner outside the window has attracted widespread attention. In order to understand the incident and the hotel's response, we conducted a special investigation.
According to reports, the incident occurred on December 29, 2023. At that time, the resident was resting in his room on the 44th floor when he woke up to find someone cleaning outside the window. Due to the suddenness of the incident, the residents said that they had not received any notice, so they were very surprised and panicked. After the incident was spread on the Internet, it quickly sparked heated discussions among netizens.
In response to this incident, the hotel responded quickly. The staff explained that regular cleaning of the exterior walls was routine maintenance and that one-way glass was used, so outsiders could not see the inside of the room. For the problem of not notifying residents in advance, the hotel said that it will strengthen communication with guests to ensure that guests can be reminded in time when there is a similar operation. At the same time, the hotel also reminds guests to close the curtains in time to protect their privacy in case of such situations.
However, some netizens expressed their understanding of the hotel's response, believing that the hotel has already made explanations and remedial measures, but some netizens expressed concern that the hotel should pay more attention to the privacy and security of guests.
To sum up, although this incident has caused some controversy, the hotel has taken measures to actively deal with it. In the future, hotels should pay more attention to communication and reminders with guests to ensure that similar incidents do not happen again. At the same time, guests should also raise their security awareness and protect their privacy.